Top 7 It support specialist Jobs in Glasgow, Ky

Regional IT Support Specialist-Tier 2
Welch Packaging Group Inc —Glasgow, KY
- On call
- Research
- Mid-level
- Office
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IT Technician
Hedy Brands —Glasgow, KY
- $23 - $28 an hour
- Full-time
- Google Workspace
- Mid-level
- Windows
- Health insurance
- Paid time off
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Regional IT Support Specialist-Tier 2
Welch Packaging Group Inc —Glasgow, KY
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Ability to travel to regional sites.
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Regional IT Support Specialist-Tier 2

Welch Packaging Group Inc -
Glasgow, KY

Quick Apply

Job Details

Qualifications

Software deployment
Hardware maintenance
Low-voltage system cabling
Telecommunications low voltage systems
High school diploma or GED
Math
On-site repair services (office equipment)
Desktop (troubleshooting support)
Voice over internet protocol (VoIP) configuration
System deployment
Systems analysis
Desktop administration
Peripheral hardware support
Low-voltage electrical wiring
Active Directory management
Office equipment system installation

Full Job Description

This role will require ability to travel regionally

Onsite at any of these locations: Glasgow, KY, Lebanon, TN, Morristown, TN, Lexington, TN or Chattanooga, TN

SUMMARY

The IT Support Specialist (Tier 2) provides advanced technical support and hands-on, on-site assistance for assigned regional facilities, resolving escalated issues and supporting infrastructure and low-voltage systems.

KEY RESPONSIBILITIES

Resolve escalated Tier 2 tickets involving complex hardware, software, or network issues
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Provide on-site support to assigned regional facilities
Install and maintain workstations, printers, scanners, phones, and peripherals
Perform minor low-voltage cabling and patching tasks
Support SIP-based phone systems
Image and deploy devices
Maintain documentation for site configurations and assets
Participate in after-hours and on-call rotation as needed
Travel to remote sites within the assigned region (including after hours or as needed)
Periodic visits to sites for health checks

REQUIREMENTS/QUALIFICATIONS

Education:

High School Diploma or Equivalent Required

Experience

Advanced desktop and hardware support experience
Active Directory administration
Microsoft 365 administration
SIP-based phone system support
Device imaging and deployment experience
Ability to travel to regional sites
Low-voltage cabling experience

SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES

Strong written and oral communication.
Organization and attention to detail.
Analytical and problem-solving skills.
Time management.
Systems analysis.
Mathematical and deductive reasoning.
Critical thinking.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

Physical Requirements:

Sit and stand as needed.
May require walking on a level surface for periods throughout the day.
Reaching above shoulders, below waist and lifting as required to file documents or store materials.
Lifting to 25 lbs.

Work Environment:

Typical office setting
May require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection.
Manufacturing environment may be loud, hot/cold depending on season

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.

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it support specialist jobs in glasgow, ky

Regional IT Support Specialist-Tier 2

IT Technician

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