Top 445 Guest service Jobs in Goldsboro, Nc

Guest Service Representative - Night Auditor
HOMEWOOD SUITES - GOLDSBORO —Goldsboro, NC
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
4d
Guest Services Associate
Best Western Plus Goldsboro Hotel —Goldsboro, NC
- 8 hour shift
- Computer literacy
- Basic math
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service
Panache Hair and Body Loft —Goldsboro, NC
- Entry level
Patient Care Coordinator
Specialty1 Partners —Goldsboro, NC
- $50,000 - $54,080 a year
- Dental office
- OSHA
- High school diploma or GED
- Health savings account
- Disability insurance
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Receptionist
Mount Olive Center —Mount Olive, NC
- $14 an hour
- Part-time
- Skilled nursing facility
- Nursing home
- English
- Disability insurance
- Dental insurance
Administrative Associate II - Cherry Hospital
State of North Carolina - Health & Human Services —Wayne County, NC
- $31,200 - $49,340 a year
- Full-time
- High school
- HIPAA
- Administrative experience
- Loan repayment program
2d
Room Attendant
HOMEWOOD SUITES - GOLDSBORO —Goldsboro, NC
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
Quick Apply
Task Associate
Ulta Beauty, Inc. —Goldsboro, NC
- Part-time
- Merchandising
- High school diploma or GED
- Fair chance
11d
Host
Outback Steakhouse —Goldsboro, NC
- Call employer
- Bar
- Leadership
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Housekeeping
Hampton Inn Goldsboro —Goldsboro, NC
- $10 an hour
- Part-time
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Server Support
Outback Steakhouse —Goldsboro, NC
- Call employer
- Casual dining restaurant
- Entry level
- Health insurance
- 401(k)
Quick Apply
Housekeeping
Best Western Plus Goldsboro Hotel —Goldsboro, NC
- Part-time
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Sales Associate - Spirit
Spirit Halloween —Goldsboro, NC
- $11.80 - $12.00 an hour
- Seasonal
- Merchandising
- Ability to lift 50 pounds
- Cleaning
Server
LongHorn Steakhouse —Goldsboro, NC
- Serving
- Customer service
- Restaurant
Guest Service Associate
Tru by Hilton Wilson —Wilson, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
To-Go Specialist
Outback Steakhouse —Goldsboro, NC
- Call employer
- Casual dining restaurant
- Customer service
- Entry level
- Health insurance
- Dental insurance
Quick Apply
4am Inbound (Stocking) (T0964)
Target —Goldsboro, NC
- From $15 an hour
- Part-time
- 18 years or older
- Merchandising
- Entry level
- Flexible schedule
Restaurant Team Member
Panera Bread —Goldsboro, NC
- Weekends as needed
- Assembly
- Bakery
- 16+ years old
- Paid holidays
- Health insurance
Quick Apply
Dishwasher
Outback Steakhouse —Goldsboro, NC
- Call employer
- Customer service
- Entry level
- Kitchen
- Health insurance
- Dental insurance
Quick Apply
9d
Server/Waiter/Waitress
Bread & Bottle —Wilson, NC
- Part-time
- Restaurant
- Communication skills
- Entry level
- Paid training
- Employee discount
Quick Apply
9d

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Guest Service Representative - Night Auditor

HOMEWOOD SUITES - GOLDSBORO
Goldsboro, NC

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Job Details

4 days ago

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Laundry dryer machines
Answering guest questions
English
Credit card payment processing
High school diploma or GED
Phone customer support
Conflict management
Property management systems (PMS)
Computer skills
Hotel and accommodations guest complaints handling
Hotel safety procedures
General management
Balancing end-of-day transactions
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred
High school diploma or equivalent.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Manager on Duty functions.
Cash and credit card handling, balancing charges
Safety and security measures
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude.
Able to work unsupervised and be productive at all times, even overnight.

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain stock/cleanliness of the Market area if applicable.
Maintain certification from a responsible vendor training if alcohol is served.
Be flexible in regard to work schedule.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.
Must be able to work a night shift schedule

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

guest service jobs in goldsboro, nc

Guest Service Representative - Night Auditor

Guest Services Associate

Guest Service

Patient Care Coordinator

Receptionist

Administrative Associate II - Cherry Hospital

Room Attendant

Task Associate

Host

Housekeeping

Server Support

Housekeeping

Sales Associate - Spirit

Server

Guest Service Associate

To-Go Specialist

4am Inbound (Stocking) (T0964)

Restaurant Team Member

Dishwasher

Server/Waiter/Waitress

I want to receive the latest job alert for guest service in goldsboro, nc

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