About Transhealth
Transhealth is an independent and comprehensive healthcare center dedicated to empowering and uplifting trans and gender-diverse individuals and families. Located in Western Massachusetts and led by trans and gender-diverse professionals, we are redefining what compassionate, gender-affirming healthcare looks like. Through expert care, community support, education, and advocacy, we’re creating a future where every trans and gender-diverse person feels celebrated and in control of their healthcare journey. Be part of a team that honors the resilience of our community and works to transform the world—one step, one story, and one life at a time.
Transhealth is committed to fostering a diverse and inclusive workplace. We strongly encourage applications from individuals of all backgrounds, including trans, LGBTQIA+ and BIPOC communities, and are an equal opportunity employer.
POSITION OVERVIEW
The Operations Specialist at Transhealth is responsible for monitoring and optimizing the day-to-day operations of the organization alongside the full Operations Team, ensuring that all staff have the necessary resources to succeed. This position is salaried, non-union due to confidential designation, full-time, and on-site. This role involves managing IT and physical security needs, coordinating facility management, and operationalizing training and special projects with multiple departments, including Human Resources. The Operations Specialist plays a key role in maintaining operational excellence, collaborating closely with all departments to support the successful functioning of the organization.
KEY RESPONSIBILITIES
Operational Leadership:
- Collaborate with staff and leadership to identify and meet the operational needs of the organization, ensuring smooth and efficient workflows and systems.
- Provide support for IT needs, coordinating with external IT service providers to ensure technology systems are operational and meet the needs of all staff.
Facility Management:
- Serve as a main point of contact for all facility-related needs, including maintenance, repairs, and vendor management.
- Acting as OSHA compliance officer to ensure that the facility is safe, compliant with regulations, and provides a welcoming environment for patients and staff.
Process Implementation:
- Implement process improvements to enhance operational efficiency across the organization.
- Develop and maintain standard operating procedures for key operational functions, ensuring consistency and compliance with best practices.
- Monitor key performance indicators related to operations and report on progress to leadership.
Staff Collaboration and Support:
- Build and maintain strong working relationships with all departments, serving as a resource and advocate for their operational needs.
- Provide training and support to staff on operational processes, systems, and tools.
- Foster a collaborative and supportive work environment, encouraging open communication and continuous improvement.
Employee Onboarding and Database Management:
- Function as an administrator of the organization’s HR Information System
- Work alongside HR to develop training management program for regulatory compliance
- Develop standardized departmental and role-specific training programs
- Lead onboarding activities, develop schedule and assist with initial training objectives
Healthcare Systems Management
- Manage EPIC user accounts, including provider software licenses
- Manage credentialing processes from new hires to annual recertifications
- Upkeep of Google Workspace systems to ensure HIPAA and organizational compliance
340b Pharmacy Program Partner:
- Monitoring assigned tasks within the 340b Pharmacy program, ensuring compliance with all relevant regulations and guidelines.
- Ensure that the program supports the organization's mission to provide affordable medication access to patients.
QUALIFICATIONS
Experience:
- Minimum of 5 years of experience in operations management, preferably within a healthcare or community health center setting.
- Proven experience in change management, managing facilities, IT, and training programs across complex teams.
- Managing HR information systems, such as Paylocity
Skills:
- Strong leadership and project management skills, with the ability to manage multiple priorities and deadlines.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Proficiency in technology, security, and IT systems.
- Strong problem-solving skills and a proactive approach to addressing operational challenges.
Personal Attributes:
- Highly organized and detail-oriented, with a commitment to operational excellence.
- Flexible and adaptable, with the ability to navigate a dynamic and fast-paced environment.
- Demonstrated commitment to the mission and values of Transhealth, with a focus on patient-centered care and community support.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee may be required to perform repetitive motions that may include the wrists, hands, and/or fingers. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include color identification, close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. There are no adverse environmental conditions expected.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, attitudes, and abilities to execute each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Reasonable accommodations will be reviewed upon request.
Job Type: Full-time
Pay: From $58,656.00 per year
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
