Top 239 Customer success specialist Jobs in Hawaii

Client Relations Specialist II
ProService Hawaii —Honolulu, HI
- $24.72 - $30.89 an hour
- Monday to Friday
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Senior Claim Benefit Specialist - Remote
CVS Health —Hawaii
- $18.50 - $42.35 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Mentoring
- Health insurance
- Dental insurance
14d
Community Relations Specialist - Oahu
Hawaiian Electric Company —Honolulu, HI
- $89,100 - $113,700 a year
- Weekends as needed
- 5 years
- Word processing
- Research
- Opportunities for advancement
Digital Experience Specialist
Bank of Hawaii —Honolulu, HI
- Full-time
- Marketing
- Research
- Mid-level
Leave Specialist - REMOTE
Ryder System —Honolulu, HI
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Workforce Development Specialist
CACI —Ford Island, HI
- $60,400 - $123,900 a year
- Full-time
- Hybrid work
- Customer service
- Military
- Mid-level
- Health insurance
Safety Specialist
ISLAND ENERGY SERVICES, LLC —Kapolei, HI
- $104,000 - $134,000 a year
- Full-time
- Background check
- Customer service
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
9d
Real Estate Portfolio Specialist - REMOTE
Ryder System —Honolulu, HI
- $50,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- 3 years
- Disability insurance
- Health insurance
9d
CHEFZONE CATEGORY SPECIALIST-SEAFOOD
Y. Hata & Co., Limited —Honolulu, HI
- $60,000 - $70,000 a year
- Full-time
- 5 years
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Acquisition Support Specialist (Secret Clearance Required)
St. Michael's Inc —Pearl City, HI
- $110,000 - $118,000 a year
- Microsoft Excel
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Teen Engagement Specialist - Sports - Kawananakoa Middle
YMCA of Honolulu —Honolulu, HI
- $19 - $23 an hour
- Part-time
- Background check
- Customer service
- Windows
- Referral program
Quick Apply
INVENTORY CONTROL SPECIALIST
Y. Hata & Co., Limited —Honolulu, HI
- $19 - $21 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Residential Specialist - 806
1551 Ala Wai (The Watermark) —Honolulu, HI
- From $20.50 an hour
- Part-time
- CPR Certification
- Ability to walk for extended periods
- Mid-level
Quick Apply
Security Specialist
Systems Technology Forum —Pearl City, HI
- Full-time
- Microsoft Excel
- Mid-level
- Office
- AD&D insurance
- Health insurance
Quick Apply
SPECTRUM RESIDENTIAL CONNECTIVITY SALES SPECIALIST- $50K BASE + UNCAPPED COMMISSION
Spectrum —Kailua-Kona, HI
- $50,000 - $105,000 a year
- Weekends as needed
- English
- Office
- Residential
- Paid training
- Health insurance
Quick Apply
4d
Appliance Installation Technician
Hawaii Unified —Kapolei, HI
- $20 - $26 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
TDI Premium Accounting Specialist
Pacific Guardian Life —Honolulu, HI
- $20 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Profit sharing
- Paid holidays
Quick Apply
4d
WAREHOUSE SPECIALIST
Y. Hata & Co., Limited —Lihue, HI
- From $23 an hour
- Full-time
- Forklift
- High school diploma or GED
- Warehouse
- Paid holidays
- Health insurance
Quick Apply
HVAC/R Service Technician - Light Commercial
CoolSys —Kahului, HI
- $30 - $50 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid holidays
Retail Associate
Ross Stores —Kapaa, HI
- $17.50 - $18.00 an hour
- Part-time
- Merchandising
- Sanitation
- Ability to lift 25 pounds

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Client Relations Specialist II

ProService Hawaii -
Honolulu, HI

Quick Apply

Job Details

$24.72 - $30.89 an hour

Benefits

Paid parental leave
Health insurance
Paid time off
Parental leave
Employee assistance program
401(k) matching
Benefits from day one
Loan assistance

Qualifications

Mid-level

Full Job Description

At ProService, we're Hawaii's largest local HR partner — built by locals, for local businesses. Our clients count on us to get payroll, benefits, and HR right every time, and that trust is earned one conversation at a time by the people who answer the phone and follow through.

As a Client Relations Specialist II, you'll be the primary point of contact for Hawaii business owners and HR administrators navigating payroll, benefits, PTO, and billing questions that matter to their bottom line. Success in this role looks like resolving issues thoroughly on the first try, building trust with the decision-makers who rely on us, and helping clients grow more confident using our digital tools — all while managing a high volume of cases without losing accuracy or warmth.

IN THIS ROLE YOU WILL

Serve as the first point of contact for client inquiries across payroll, benefits, PTO, HR, time and attendance, and billing
Log, track, and manage client cases in Salesforce, meeting SLA timelines and documentation standards
Escalate complex issues with full context and retain ownership through resolution
Guide clients toward Prism and T&A during service interactions, building their confidence with self-service tools
Flag at-risk client signals early and partner with the Client Relations Manager to resolve concerns before they escalate
Contribute improvement ideas that reduce friction for clients and teammates

IS THIS ROLE RIGHT FOR YOU?

This role carries real retention weight. The clients you're supporting are business owners and HR administrators making decisions that affect their teams, and they expect business-level expertise — not a script. You'll be juggling a steady stream of inquiries across several systems at once, and accuracy and follow-through aren't optional — they're the job. If a case is escalated to someone else, it comes with full context so the client never has to repeat themselves.

You don't need payroll or benefits expertise on day one. What you do need is a track record of owning problems until they're solved, staying calm and warm under volume, and genuinely wanting to make things easier for the person on the other end of the line. We'll train you on the systems — you bring the client-first instinct and the follow-through.

WHAT YOU'LL BRING TO THE TEAM

We're looking for someone with proven client-facing experience, a track record of handling a high volume of work without sacrificing accuracy, and the top competencies that matter most in this role: customer focus, oral communication, organization and planning, adaptability, self-awareness, and listening.

You're probably a fit if:

You've been the go-to person for customers in a past role, whether in hospitality, retail, healthcare, or financial services. A client once had a complicated, multi-part problem, and you tracked it through to resolution yourself rather than handing it off and moving on.
You can manage a full queue of competing priorities without letting quality slip. You switched between three unrelated client cases in the same hour and still caught the detail that prevented a billing error.
You pick up new systems and processes quickly and aren't afraid to ask a clarifying question instead of guessing. You learned an unfamiliar internal tool in your first weeks on a past job and used it to resolve a client issue faster than expected.
You know how to de-escalate a tense conversation and leave the person feeling heard. A frustrated client called ready to walk away, and by listening first and following through after, you turned them into someone who still calls you by name.

WORK LOCATION

This role is open to candidates across Hawaii. Where you work day-to-day depends on your island.

Oahu (Hybrid) — Based out of our Hawaii Kai office, with a flexible hybrid schedule. In office: Tuesday – Thursday | Remote: Monday & Friday
Maui & Kauai (Hybrid) — Based out of your respective island office, with a flexible hybrid schedule. In office: Tuesday – Thursday | Remote: Monday & Friday
Kona (In Office) — Based out of our Kona office, Monday through Friday. In office: Monday – Friday
Hilo (Remote) — Fully remote, working within Hawaii Standard Time (HST) business hours.

COMPENSATION

$24.72 – $30.89 per hour, commensurate with experience.

WHY PROSERVICE

ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawaii's Best Places to Work for 20 consecutive years, we're a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.

A PROhana unlike any other. We assume the best in each other, give feedback focused on what's right—not who's right—and show up every day. This isn't just a workplace. It's a community.
Do work that matters. You'll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table.
Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.
Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle.
Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.

Quick Apply

Refine Your Search

customer success specialist jobs in hawaii

Client Relations Specialist II

Senior Claim Benefit Specialist - Remote

Community Relations Specialist - Oahu

Digital Experience Specialist

Leave Specialist - REMOTE

Workforce Development Specialist

Safety Specialist

Real Estate Portfolio Specialist - REMOTE

CHEFZONE CATEGORY SPECIALIST-SEAFOOD

Acquisition Support Specialist (Secret Clearance Required)

Teen Engagement Specialist - Sports - Kawananakoa Middle

INVENTORY CONTROL SPECIALIST

Residential Specialist - 806

Security Specialist

SPECTRUM RESIDENTIAL CONNECTIVITY SALES SPECIALIST- $50K BASE + UNCAPPED COMMISSION

Appliance Installation Technician

TDI Premium Accounting Specialist

WAREHOUSE SPECIALIST

HVAC/R Service Technician - Light Commercial

Retail Associate

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