Top 214 Hospitality operations Jobs in Hawaii

Director of Operations
Marriott International, Inc —Honolulu, HI
- $169,000 - $247,800 a year
- Full-time
- Sales
- Hotel
- Bachelor's degree
Assistant Hotel General Manager
GF Hotels and Resorts —Hilo, HI
- $110,000 - $120,000 a year
- Mid-level
- 3 years
- Hotel
- Health insurance
- Paid time off
Quick Apply
11d
Director of Operations
Marriott's Waiohai Beach Club —Koloa, HI
- $110,925 - $150,000 a year
- Full-time
- Clean driving record
- Sales
- Mid-level
- Relocation assistance
Guest Experience Representative (Bilingual - Japanese/English)
Wai Kai —'Ewa Beach, HI
- $20 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Free parking
- Employee assistance program
Quick Apply
(Kailua) Shift Leader
Teddy's Bigger Burgers —Kailua, HI
- $16 - $20 an hour
- Part-time
- Mid-level
- Leadership
- Communication skills
Quick Apply
Employment Services Café Lead
Lanakila Pacific —Honolulu, HI
- $19.76 an hour
- Part-time
- Experience working with individuals with disabilities
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
4d
Assistant Manager - Restaurant
Round Table Pizza Kaanapali —Lahaina, HI
- $30 - $40 an hour
- Full-time
- Restaurant management
- Mid-level
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
14d
Breakfast Event Reception Staff (日本語/Waikiki / Part-Time)
Hawaii HIS Corporation —Honolulu, HI
- $16.50 an hour
- Temporary
- Customer service
- Ability to walk for extended periods
- Computer literacy
- Employee discount
Quick Apply
Food and Beverage Manager
Hilton Garden Inn Kauai Wailua Bay —Kapaa, HI
- $80,000 - $90,000 a year
- Bar
- Sales
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Manager on Duty (Heavenly Island Lifestyle Hawaii Kai)
ZETTON,INC. —Honolulu, HI
- From $26 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Reservations and Guest Service Agent w/ $5,000 Sign-on Bonus
Island Helicopters Kauai —Lihue, HI
- $22 - $23 an hour
- Weekends as needed
- Background check
- Sales
- Inventory management
- Free parking
- Health insurance
Quick Apply
Reservation Manager
CoralTree Residence Collection —Kīhei, HI
- $78,000 - $85,000 a month
- Full-time
- Microsoft Word
- Research
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
Operations Manager
Westin Princeville Ocean Resort Villas —Princeville, HI
- $37.50 - $39.42 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Paid jury duty
Quick Apply
Cafe Supervisor
PEARL HARBOR AVIATION MUSEUM —Honolulu, HI
- $18 an hour
- Weekends as needed
- Background check
- Hospitality
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Raising Cane's —Kahului, HI
- $24.00 - $26.99 an hour
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Customer Service/Lounge Staff-Japanese Bilingual
PASONA N A, INC. —Honolulu, HI
- $19 - $21 an hour
- Weekends as needed
- Bar
- English
- US work authorization
- Commuter assistance
Restaurant Manager
Raising Cane's —Honolulu, HI
- $21 - $23 an hour
- Weekends as needed
- 18 years or older
- Microsoft Outlook
- Mid-level
- Paid time off
5d
Front Desk Manager
Westin Ka'anapali Ocean Resort Villas —Lahaina, HI
- $72,250 - $80,000 a year
- Full-time
- Background check
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d
Director of Front Office
Marriott's Waiohai Beach Club —Koloa, HI
- $88,695 - $98,550 a year
- Weekends as needed
- Background check
- Hospitality
- Bar
- Paid training
- Paid jury duty
Quick Apply
General Manager - Genki Diner
Genki Sushi USA —Honolulu, HI
- $75,000 - $95,000 a year
- Weekends as needed
- Sales
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply

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hospitality operations jobs near hawaii

Director of Operations

Marriott International, Inc -
Honolulu, HI

Apply Now

Job Details

Full-time
$169,000 - $247,800 a year

Qualifications

Customer communication

Full Job Description

Additional InformationRelocation Assistance Available, Luxury-branded service experience preferred, Experience in a senior leadership role preferred
Job Number26044056
Job CategoryRooms & Guest Services Operations
Location2259 Kalakaua Ave, Honolulu, Hawaii, United States, 96815
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $169,000 - $247,800 annually
Bonus Eligible: Y

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors hotel operations sales performance against budget.

Reviews reports and financial statements to determine hotel operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

Develops systems to enable employees to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures employees are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hospitality operations jobs in hawaii

Director of Operations

Assistant Hotel General Manager

Director of Operations

Guest Experience Representative (Bilingual - Japanese/English)

(Kailua) Shift Leader

Employment Services Café Lead

Assistant Manager - Restaurant

Breakfast Event Reception Staff (日本語/Waikiki / Part-Time)

Food and Beverage Manager

Manager on Duty (Heavenly Island Lifestyle Hawaii Kai)

Reservations and Guest Service Agent w/ $5,000 Sign-on Bonus

Reservation Manager

Operations Manager

Cafe Supervisor

Restaurant Manager

Customer Service/Lounge Staff-Japanese Bilingual

Restaurant Manager

Front Desk Manager

Director of Front Office

General Manager - Genki Diner

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