Top 277 Guest services Jobs in Highlands Nc

Guest Service Representative - Hampton Inn
Strand Hospitality Services —Sapphire, NC
- $15 - $18 an hour
- Part-time
- Hotel
- Communication skills
- Ability to lift 25 pounds
- 401(k) matching
Quick Apply
Cashier/Sales Associate/Customer Service
Hackney Petroleum —Franklin, NC
- Part-time
- Background check
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Service Staff
MOUNTAINTOP GOLF AND LAKE CLUB INC —Cashiers, NC
- Weekends as needed
- 18 years or older
- High school diploma or GED
- Ability to lift 25 pounds
Quick Apply
Guest Services
High Hampton Inn, LLC —Cashiers, NC
- $16 - $18 an hour
- Weekends as needed
- Basic math
- Cooking
- Maintenance
Quick Apply
1d
Front Desk Agent
High Hampton Inn, LLC —Cashiers, NC
- $17 - $20 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Hotel
Quick Apply
Adventure Park Team Member (Guest Services & Operations)
Highlands Aerial Park —Highlands, NC
- $18,000 - $28,000 a year
- Weekends as needed
- No experience needed
- 16+ years old
- Leadership
Quick Apply
Guest Service Representative
CLIPPER PETROLEUM INC —Rabun Gap, GA
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Host
Trailborn Highlands —Highlands, NC
- $16 - $19 an hour
- Extended hours
- Basic math
- Ability to stand for extended periods
- Restaurant
- Paid time off
- 401(k) matching
Quick Apply
1d
Spa Attendant
MOUNTAINTOP GOLF AND LAKE CLUB INC —Cashiers, NC
- Weekends as needed
- Ability to walk for extended periods
- Sanitation
- Computer skills
Quick Apply
Valet/Bellman
Jarrett House —Sylva, NC
- $20.00 - $26.57 an hour
- Part-time
- Cleaning
- In-person
- Communication skills
Quick Apply
Handyman & Guest Services Associate
Highlands Community Services LLC —Franklin, NC
- From $20 an hour
- Contract
- Hybrid work
- In-person
- Outdoor work
- Entry level
Quick Apply
10d
bealls Store Associate
bealls —Franklin, NC
- Part-time
- Merchandising
- Maintenance
- Ability to lift 50 pounds
Quick Apply
Licensed Massage Therapist
Homegrown Fitness + Recovery —Franklin, NC
- $49 - $84 an hour
- Part-time
- Background check
- Private practice
- Anatomy knowledge
- Wellness program
- Employee discount
Quick Apply
Market Bartender
KRC Golf Group LLC —Sunset, SC
- $17 an hour
- Full-time
- Background check
- Bar
- Customer service
- Opportunities for advancement
Quick Apply
7d
Host or Hostess
KRC Golf Group LLC —Sunset, SC
- $15 an hour
- Full-time
- Background check
- Bachelor of Science
- High school diploma or GED
Quick Apply
7d
Orchard House Server
KRC Golf Group LLC —Sunset, SC
- $15 an hour
- Full-time
- Background check
- Bachelor of Science
- 21 years or older
Quick Apply
7d
Market Server
KRC Golf Group LLC —Sunset, SC
- $15 an hour
- Full-time
- Background check
- Bachelor of Science
- 21 years or older
Quick Apply
7d
Housekeeping
Ridgeline Management —Clayton, GA
- $15 - $17 an hour
- Part-time
- Bilingual
- Customer service
- Hotel
- Opportunities for advancement
- Flexible schedule
Quick Apply
Bartender
Waterfall Club at Lake Burton —Clayton, GA
- $12 an hour
- Part-time
- Background check
- Serving
- Bar
- Employee discount
- Referral program
Quick Apply
Food Retail Brand Location Manager
Aramark —Cullowhee, NC
- Mid-level
- Bachelor's degree
- Quick service & fast food restaurant
2d

I want to receive the latest job alert for guest services in highlands nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest services jobs near highlands nc

Guest Service Representative - Hampton Inn

Strand Hospitality Services -
Sapphire, NC

Quick Apply

Job Details

Part-time
$15 - $18 an hour

Benefits

401(k) matching

Qualifications

Customer communication
Hotel and accommodations guest complaints handling

Full Job Description

Join the Hampton Inn & Suites Cashiers - Sapphire Valley, a Strand Hospitality managed hotel!

We offer competitive pay and benefits for our valued employees!

Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. You also receive pay at time and a half on major holidays, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more!

Job Summary

The Guest Service Representative provides excellent customer service to the guests during their hotel stay. Responds to guest requests as well as proactively predicts guests’ needs. Provides information and services to the guest at the front desk of the hotel.

Duties and Responsibilities

The Guest Service Representative's responsibilities include, but are not limited to:

Answers incoming telephone calls professionally, following the hotel and/or brand expectations regarding phone etiquette.
Provides excellent customer service, responding to guest questions or concerns in a timely and courteous manner.
Makes reservations or modifies reservations as needed.
Follows hotel and/or brand standards related to guest interactions and reward programs.
Coordinates check-in and check-out procedures with multiple guests in line in a courteous and efficient, providing a positive experience for each guest.
Maintains guest privacy and safety by not sharing information about guests, to callers, walk-ins, or other guests.
Documents information regarding guest or room information in the front desk notebook for future shifts. Protects this information as confidential from guests and employees without a “need to know”.
Assists sales team with pre-registration and blocking of rooms for groups.
Adheres to proper credit, check cashing, and cash-handling policies and procedures.
Tracks room status to ensure guests are assigned to vacant ready rooms.
Shares correct information regarding rooms, amenities, and hotel rules.
Uses suggesting selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Processes mail, packages, and message handling with care so accurate information is provided to guests or management promptly.
Attends department meetings.
Communicates with Housekeeping and Maintenance regarding guest concerns or room preparation for rental.
Follows all safety and emergency procedures. Is aware of accident prevention policies.
Completes duties and confirms on shift checklist as assigned.
Various other duties as assigned by Supervisor.

Requirements

Hotel Guest Services Experience Preferred
Customer Service Experience Required
Ability to reason and make appropriate decisions in response to guest concerns

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

ADAPTIVE

SERVICE

ACCOUNTABLE

UNIFIED

DEDICATED

Guest Service Representative Core Competencies

Guest Satisfaction
Strong Communicator/Listener
Problem Solver
Friendliness/Helpfulness
Coachability

Work Environment

Prolonged periods of standing at the hotel guest services desk
Frequent walking
Frequent squatting, kneeling, bending down, forward and trunk rotation while standing
Frequent stair climbing may be necessary, reaching both above and below shoulders as well as pushing and pulling
Vision – must have the ability to frequently adjust focus and frequent use of close, peripheral and depth/distance vision
Frequent lifting, carrying, pushing and pulling up to 15 lbs.
Occasional lifting, carrying, pushing or pulling up to 25 lbs.

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Quick Apply

Refine Your Search

guest services jobs in highlands nc

Guest Service Representative - Hampton Inn

Cashier/Sales Associate/Customer Service

Service Staff

Guest Services

Front Desk Agent

Adventure Park Team Member (Guest Services & Operations)

Guest Service Representative

Host

Spa Attendant

Valet/Bellman

Handyman & Guest Services Associate

bealls Store Associate

Licensed Massage Therapist

Market Bartender

Host or Hostess

Orchard House Server

Market Server

Housekeeping

Bartender

Food Retail Brand Location Manager

I want to receive the latest job alert for guest services in highlands nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected