Top 347 Guest services manager Jobs in Honolulu, Hi

Manager, Guest Experience - Ka Haku, a Hilton Club
Hilton Grand Vacations —Honolulu, HI
- $72,000 - $78,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
Senior Sales Manager - Hilton Hawaiian Village Waikiki Beach Resort
Hilton —Honolulu, HI
- $110,000 - $120,000 a year
- Full-time
- Contracts
- Senior level
- Resort
- Paid parental leave
- Employee stock purchase plan
HR/Office Manager (Part-time)
HiEmployment —Honolulu, HI
- $24 - $25 an hour
- Part-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Referral program
Quick Apply
3d
General Manager
AOAO Waikiki Sunset —Honolulu, HI
- $100,000 - $140,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Guest Experience Manager
Marriott International, Inc —Honolulu, HI
- $69,450 - $85,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Guest Services Manager
Marriott International, Inc —Honolulu, HI
- $69,450 - $85,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
9d
LODGING FACILITY MANAGER NF4* (RFT) FIVE PALMS
Marine Corps Community Services —O'ahu, HI
- $94,840.46 - $103,034.68 a year
- Full-time
- Writing skills
- Sanitation
- 3 years
- Health insurance
- Dental insurance
4d
Guest Service Representative
Marriott International, Inc —Honolulu, HI
- $28.67 - $35.84 an hour
- Part-time
- Hotel
- Entry level
- Disability insurance
- Paid time off
Director of Rooms
Renaissance Honolulu Hotel & Spa —Honolulu, HI
- $100,000 - $110,000 a year
- Inventory management
- 5 years
- Hotel
- 401(k) matching
- Employee discount
Quick Apply
Reservations Manager
Waikiki Malia —Honolulu, HI
- $65,000 - $73,500 a year
- Weekends as needed
- Inventory management
- Mid-level
- 3 years
Quick Apply
Guest Services Supervisor
Alohilani Resort Waikiki Beach —Honolulu, HI
- $27.18 - $31.98 an hour
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Guest Service Agent
Marriott International, Inc —Honolulu, HI
- $28.67 - $35.84 an hour
- Part-time
- Hotel
- Ability to stand for extended periods
- Entry level
2d
Reservations Operations Manager
The Twin Fin —Honolulu, HI
- $72,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
14d
Guest Service Supervisor
Aston Waikiki Sunset —Honolulu, HI
- $30.60 an hour
- Weekends as needed
- Mid-level
- Hotel
- Team management
- Free parking
- Health insurance
8d
Talent Acquisition Specialist (Hybrid) - Oahu
Hilton Grand Vacations —Honolulu, HI
- $65,500 - $70,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Health insurance
- Dental insurance
Front Desk Manager
Marriott Vacation Club Waikiki —Honolulu, HI
- $38.00 - $39.60 an hour
- Full-time
- Background check
- English
- Mid-level
- Paid jury duty
- Health savings account
Quick Apply
8d
Prince Waikiki General Manager
Prince Waikiki —Honolulu, HI
- $155,000 - $225,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Reservations Manager
The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton —Honolulu, HI
- $60,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Guest Services Representative -Holiday Inn Waikiki- Honolulu, HI
Holiday Inn Express Waikiki, Honolulu, HI —Honolulu, HI
- $30.21 an hour
- Weekends as needed
- Inventory control
- Sales
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Front Desk Manager
YWCA Oahu —Honolulu, HI
- Full-time
- Management
- Mid-level
Quick Apply

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Manager, Guest Experience - Ka Haku, a Hilton Club

Hilton Grand Vacations -
Honolulu, HI

Apply Now

Job Details

Full-time
$72,000 - $78,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Paid sick time

Qualifications

Customer communication
Team leadership
Employee relationship building
Managing hospitality teams
Supervising experience
Computer skills
Hotel and accommodations guest complaints handling
Cross-functional communication

Full Job Description

The Guest Experience Manager supports Front Office and resort operations by overseeing guest experience initiatives and ensuring consistent delivery of service standards.

The Guest Experience Manager also provides guest-facing leadership, focusing on service recovery, guest engagement, and cross department coordination. This role works closely with leadership teams to identify opportunities to enhance the guest journey and ensure a memorable and personalized experience.

If you are passionate about hospitality, thrive in sophisticated environments, and enjoy leading teams to deliver outstanding service moments, this is an opportunity to make a meaningful impact in one of Hawaiʻi’s most dynamic resort settings!

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

Salary Range: $72,000 - $78,000 annually
Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities... and more!

HGV received four out of five stars for promoting work-life balance and family-friendly benefits. It is also named one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over 30 years, our highest honor is the loyalty of our Owners, Members, and Guests. Our dedicated Team Members have earned additional recognition for their remarkable work.

Additional Responsibilities

Serve as a visible front‑of‑house presence, engaging with guests and owners to ensure a welcoming and personalized experience.
Proactively identify and resolve guest concerns, handling service recovery with professionalism and urgency.
Support room assignments and special requests, ensuring guest preferences and expectations are met.
Act as a liaison between guests and internal departments to ensure seamless communication and service delivery.
Partner with Front Office, Housekeeping, Engineering, and other teams to support operational readiness and guest satisfaction.
Monitor guest feedback and identify opportunities to improve service delivery and overall experience.
Support and coordinate guest engagement initiatives, events, or activities that enhance the guest experience.
Ensure service standards are consistently applied across all guest touchpoints.
Provide guidance and support to front‑of‑house teams to reinforce service expectations and best practices.
Assist in developing and improving workflows and processes to enhance efficiency and service quality.
Maintain awareness of VIP arrivals, special events, and high‑priority guests to ensure elevated service delivery.
Communicate effectively with leadership regarding guest trends, concerns, and opportunities.
Promote a culture of service excellence, accountability, and continuous improvement.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

To fulfill this role successfully, you have the following minimum qualifications and experience:

High school graduate or equivalent experience
At least one year of managerial experience in a hotel, preferably in a Front office capacity.
1+ years of relevant experience
Strong guest service mindset with the ability to deliver personalized and attentive service.
Excellent interpersonal and communication skills.
Proficiency with computer applications for guest tracking, communication, and reporting.
Ability to resolve guest concerns using sound judgment and professionalism.
Strong problem solving and decision-making skills in dynamic environments.
Ability to build effective working relationships across departments.
Strong organizational skills with the ability to manage multiple priorities.
Ability to work in a highly guest-facing, fast paced environment.
Ability to maintain a professional presence consistent with a luxury hospitality environment.
Ability to work a flexible schedule, including weekends, evenings, and holidays as required by operational needs.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Associate’s degree or College Diploma
3+ years of relevant experience
More than 2 years of management or supervisory experience
Prior experience in guest services, front office, or hospitality operations.
Experience in a resort, timeshare, or luxury property.
Experience handling guest relations or service recovery situations.
Familiarity with front office systems and operations.
Experience supporting or coordinating guest programs or events.
Bilingual Japanese communication skills preferred.

When you become part of Hilton Grand Vacations, you join a group committed to helping Owners and Guests make every vacation unforgettable. Hilton Grand Vacations is a top vacation ownership company turning Guests’ vacation dreams into reality.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will provide reasonable accommodation to individuals with disabilities for the application or interview process. We also offer accommodations to perform essential job functions and to receive employment benefits and privileges. Please contact us to request accommodation.

Apply Now

Refine Your Search

guest services manager jobs in honolulu, hi

Manager, Guest Experience - Ka Haku, a Hilton Club

Senior Sales Manager - Hilton Hawaiian Village Waikiki Beach Resort

HR/Office Manager (Part-time)

General Manager

Guest Experience Manager

Guest Services Manager

LODGING FACILITY MANAGER NF4* (RFT) FIVE PALMS

Guest Service Representative

Director of Rooms

Reservations Manager

Guest Services Supervisor

Guest Service Agent

Reservations Operations Manager

Guest Service Supervisor

Talent Acquisition Specialist (Hybrid) - Oahu

Front Desk Manager

Prince Waikiki General Manager

Reservations Manager

Guest Services Representative -Holiday Inn Waikiki- Honolulu, HI

Front Desk Manager

I want to receive the latest job alert for guest services manager in honolulu, hi

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