Top 76 Reservation agent Jobs in Independence, Oh

Guest Service Agent
CLEVELAND SOUTH HOSPITALITY LLC —Independence, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Desk Agent
Extended Stay Premier Cleveland —Independence, OH
- $16 an hour
- Microsoft Outlook
- Hotel
- Ability to lift 25 pounds
Quick Apply
Reservations Agent
InterContinental —Cleveland, OH
- $18 an hour
- Entry level
Front Desk Agent
Fairfield by Marriott Medina —Medina, OH
- From $14 an hour
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Night Auditor
Garner by IHG Wadsworth, OH —Wadsworth, OH
- From $14 an hour
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
Quick Apply
1d
Front Office - Guest Service Agent - FT
Kimpton Hotels & Restaurants —Cleveland, OH
- From $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent - Full-time
Kimpton Hotels & Restaurants —Cleveland, OH
- From $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Coordinator Group Reservations
InterContinental —Cleveland, OH
- $19 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Basic math
Guest Service Agent
CLEVELAND STRONGSVILLE HOSPITALITY LLC —Strongsville, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
reservation manager-2
U-Haul —Akron, OH
- Part-time
- Mid-level
- High school diploma or GED
- Time management
- Paid holidays
- Health insurance
Passenger Service Supervisor
G2 Secure Staff, LLC —Cleveland, OH
- $21 an hour
- Weekends as needed
- Background check
- 18 years or older
- Computer literacy
4d
Guest Service Representative
Springhill Suites by Marriott - Cleveland Solon —Solon, OH
- Weekends as needed
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Hotel Front Desk Clerk
Quality Inn —Middleburg Heights, OH
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Computer skills
- Paid time off
- Employee discount
Quick Apply
5d
Passenger Service Supervisor
Menzies Aviation —Cleveland, OH
- $21 an hour
- Weekends as needed
- Background check
- 18 years or older
- Computer literacy
4d
Front Desk Agent - Hotel Cleveland, Autograph Collection
Coury Hospitality —Cleveland, OH
- Full-time
- Sales
- Writing skills
- English
Quick Apply
Hotel Front Desk Manager
Holiday Inn Independence | Janus Hotels & Resorts —Independence, OH
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
- On-the-job training
Quick Apply
Front Desk Agent
Hampton Inn Cleveland Solon - Ascend Hotel Group —Solon, OH
- $15 - $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Opportunities for advancement
Quick Apply
Guest Service Representative - Full time
Homewood Suites by Hilton - Beachwood, Ohio —Beachwood, OH
- $15.50 an hour
- Weekends as needed
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Home2 Suites by Hilton —Middleburg Heights, OH
- Part-time
- Bilingual
- Organizational skills
- In-person
Quick Apply
Residence Inn Cleveland Downtown - Front Desk Flex Shifts
Aimbridge Hospitality —Cleveland, OH
- $17.40 - $17.50 an hour
- Weekends as needed
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance

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Guest Service Agent

CLEVELAND SOUTH HOSPITALITY LLC
Independence, OH

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Computer literacy
Computer skills

Full Job Description

POSITION SUMMARY
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ORGANIZATIONAL SCOPE:
Position is responsible for exceptional customer service in order to generate revenue.

ESSENTIAL FUNCTIONS

Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (16%)
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%)
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (21%)
Cancel room reservations according to procedures. (2%)
Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%)
Show guests to room assisting them with their luggage. (45%)
Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. (15%)
Check luggage for hotel guests both for day and overnight. (15%)

NON-ESSENTIAL FUNCTIONS
Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills:

Education:High school education or equivalent experience.
Experience:Three months to one full year of employment in a related position with this company or other organization(s).
Skills and Abilities: Requires a working knowledge of the Front Desk aspect of TTH services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.

No. Of employees supervised: None.
Travel Required:None.
Hours Required: 8 hour shift; scheduled days and times may vary based on need.

Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.

Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.

Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Continually walking, standing, lifting or pulling, 90-95% of time, large step into van.

Continuous Standing Describe the reasons to include time period and frequency.
Continuous standing 95% of time.

Climbing Stairs
Up to approx. 120 steps 10% of 8 hour shift.

Hearing: Moderate
Explain: One-on-one communication with guests.

Vision: Moderate
Explain: Read reports, verify reservations, work with computers.

Speech: Moderate
Explain: One-on-one communications with guests.

Literacy: Critical
Explain: Read reports, reservations, analyze, investigate.

Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
Brass/glass cleaner. No special handling required.

Protective Clothing:
None Required.

Equipment Operation List type of equipment and frequency of use.
Computer use 75%, telephone use 25%, computer printer 25%, calculator 10%, of shift.

Quick Apply

Refine Your Search

reservation agent jobs in independence, oh

Guest Service Agent

Front Desk Agent

Reservations Agent

Front Desk Agent

Night Auditor

Front Office - Guest Service Agent - FT

Guest Service Agent - Full-time

Coordinator Group Reservations

Guest Service Agent

reservation manager-2

Passenger Service Supervisor

Guest Service Representative

Hotel Front Desk Clerk

Passenger Service Supervisor

Front Desk Agent - Hotel Cleveland, Autograph Collection

Hotel Front Desk Manager

Front Desk Agent

Guest Service Representative - Full time

Front Desk Agent

Residence Inn Cleveland Downtown - Front Desk Flex Shifts

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