Top 63 Guest services and reservation system manager Jobs in Iowa

Casino Host
Cedar Crossing Casino & Entertainment Center —Cedar Rapids, IA
- Weekends as needed
- Sales
- Ability to walk for extended periods
- High school diploma or GED
Quick Apply
1d
Hotel Manager
The Grove Inn and Suites —Eagle Grove, IA
- $42,000 - $50,000 a year
- Weekends as needed
- Background check
- Inventory management
- Mid-level
Quick Apply
12d
Front Desk Agent
Stoney Creek Hospitality Corporation —Johnston, IA
- $16 - $17 an hour
- Weekends as needed
- Sanitation
- Hotel
- High school diploma or GED
8d
Front Desk Associate
Americinn Hotel & Suites DeWitt —DeWitt, IA
- $12 - $14 an hour
- Part-time
- Sales
- Computer literacy
- Writing skills
- Paid time off
- Employee discount
Quick Apply
14d
Front Desk
Best Western Starlite Village —Fort Dodge, IA
- Part-time
- Computer literacy
- Basic math
- Hotel
Front Desk
Fort Dodge Brookstone —Fort Dodge, IA
- Part-time
- Computer literacy
- Basic math
- Hotel
Player Development Manager
Cedar Crossing Casino & Entertainment Center —Cedar Rapids, IA
- Weekends as needed
- Marketing
- Ability to walk for extended periods
- Driver's License
Quick Apply
1d
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites Des Moines
J&P Hospitality Management, LLC —West Des Moines, IA
- $12 - $15 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Safety Attendant/ Front Desk ***MUST LIVE ONSITE***
Woodspring Suites —West Des Moines, IA
- $13 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Paid time off
- Employee discount
Quick Apply
14d
Hotel Guest Service Supervisor
Hampton Inn —West Des Moines, IA
- Full-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Paid training
- Dental insurance
Quick Apply
6d
Front Desk
Sibley AmericInn —Sibley, IA
- Part-time
- Computer literacy
- Basic math
- Hotel
Guest Service Representative
J&P Hospitality Management, LLC —Davenport, IA
- $12 - $14 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk
Best Western Plus Omaha Airport Inn —Carter Lake, IA
- Part-time
- Computer literacy
- Basic math
- Hotel
Executive Meeting Sales Manager - Hilton Des Moines Downtown
Hilton —Des Moines, IA
- $22.40 an hour
- Full-time
- Research
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
Front Desk
Okoboji AmericInn —Okoboji, IA
- Part-time
- Computer literacy
- Basic math
- Hotel
Restaurant Server
GATEWAY HOTEL & CONFERENCE CENTER —Ames, IA
- Part-time
- Ability to climb stairs
- Hotel
- High school diploma or GED
Quick Apply
Night Auditor
Best Western Plus Omaha Airport Inn —Carter Lake, IA
- Part-time
- Computer literacy
- Basic math
- Hotel
Hotel Night Auditor
Candlewood Suites —Davenport, IA
- $15 - $16 an hour
- Part-time
- Hotel
- Ability to lift 50 pounds
- Entry level
- Paid training
- Dental insurance
Quick Apply
Dining Room Manager
Davenport Country Club —Pleasant Valley, IA
- Weekends as needed
- Bar
- Sanitation
- Mid-level
- Paid time off
Quick Apply
14d
Hotel Lead
Hard Rock Hotel & Casino —Sioux City, IA
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick Apply

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Casino Host

Cedar Crossing Casino & Entertainment Center
Cedar Rapids, IA

Quick Apply

Job Details

Full-time
1 day ago

Qualifications

Customer communication
Team leadership
High school diploma or GED
Driver's License
Productivity software

Full Job Description

POSITION SUMMARY
Responsible for providing outstanding guest service while supporting the Player Development team in building and maintaining relationships with casino guests. This position assists with VIP events, promotions, player communications, and guest recognition while helping identify opportunities to develop future premium players.

The successful candidate is outgoing, energetic, service-oriented, and enjoys creating memorable guest experiences that encourage loyalty and repeat visitation.

KEY RESPONSIBILITIES
The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

Guest Service

Build positive relationships with guests throughout the casino.
Welcome guests and provide exceptional customer service during every interaction.
Assist guests with questions, requests, and issue resolution.
Recognize and acknowledge returning guests to create a personalized experience.

Player Development Support

Assist Executive Casino Hosts and the Player Development Manager with guest communications and follow-up.
Support VIP events, tournaments, promotions, and player appreciation activities.
Help identify guests who may qualify for higher levels of player development.
Assist with player enrollment and loyalty program education.

Event & Promotional Support

Assist with executing casino promotions, giveaways, tournaments, concerts, and special events.
Welcome VIP guests during promotional events and entertainment activities.
Coordinate guest reservations and event logistics as assigned.
Represent Cedar Crossing professionally during all guest interactions.

Administration

Maintain accurate guest records and player notes within the casino management system.
Assist with preparing reports, invitations, and player correspondence.
Support departmental administrative functions as needed.
Protect confidential guest information.

Compliance

Ensure all guest interactions comply with company policies and gaming regulations.
Promote responsible gaming practices.
Maintain a professional appearance and positive attitude at all times.

Other Responsibilities

Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
Keeps position supervisor informed of relevant activities.
Other duties as assigned.

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. Previous customer service, hospitality, casino, sales, or guest relations experience preferred. Other combinations of education and experience may be considered. Outstanding interpersonal and communication skills. Positive, energetic, and professional demeanor. Must have working knowledge of Microsoft Office software programs or equivalent and/or menu-driven programs. Excellent customer services skills required.

SKILLS AND COMPETENCIES

Must have ability to:

Communicate effectively with all levels of Team Members, guests and outside contacts.
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Ability to work in a fast-paced, high-pressure environment.

REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

Attend required training sessions offered by the casino.
Obtain and maintain required license(s).
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
Have knowledge of the Property’s programs to address problem gambling.
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls.
Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
Report any acts of wrongdoing on behalf of any Team Member of which they have knowledge.

WORK ENVIRONMENT

Work effectively in a fast-paced environment.

Move around all work areas effectively and efficiently.
Work long hours, including nights, weekends and holidays.
Work in an environment with moderate to loud noise levels, may be exposed to secondhand smoke and varied light levels, including flashing lights.
Ability to stand, walk, bend for entire shift.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Iowa Racing & Gaming Commission License

Valid Driver’s License with a minimum of three (s) years driving experience

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team Members will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Quick Apply

Refine Your Search

guest services and reservation system manager jobs in iowa

Casino Host

Hotel Manager

Front Desk Agent

Front Desk Associate

Front Desk

Front Desk

Player Development Manager

Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites Des Moines

Safety Attendant/ Front Desk MUST LIVE ONSITE

Hotel Guest Service Supervisor

Front Desk

Guest Service Representative

Front Desk

Executive Meeting Sales Manager - Hilton Des Moines Downtown

Front Desk

Restaurant Server

Night Auditor

Hotel Night Auditor

Dining Room Manager

Hotel Lead

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