Top 277 Director Jobs in Lancaster Pa

Senior Director of Customer Service
CP Flexible Packaging —York, PA
- $150,000 - $180,000 a year
- Business Administration
- Senior level
- Business
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Regional Director of Operations
Confidential —Pennsylvania
- Full-time
- Residential
- Senior level
- Leadership
- Health insurance
- Dental insurance
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2d
Director of Customer Growth
Master Trades Group —Lancaster, PA
- $150,000 - $160,000 a year
- Remote
- 7 years
- Marketing
- Analysis skills
- Paid holidays
- Disability insurance
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Executive Director
Music For Everyone —Lancaster, PA
- Full-time
- Hybrid work
- Background check
- Office
- Fair chance
Quick Apply
Dutch Wonderland Director of Operations
Herschend Family Entertainment —Lancaster, PA
- Weekends as needed
- 18 years or older
- Clean driving record
- Microsoft Excel
Executive Director of Downtowners
LANDIS COMMUNITIES —Lititz, PA
- Part-time
- 5 years
- Research
- Office
Center Director
Catherine Hershey Schools —Lancaster, PA
- $104,250 - $126,630 a year
- Online Application
- Spanish
- Microsoft Outlook
- Master's degree
Campus Director of Operations and Education
YTI Career Institute —York, PA
- $85,000 - $105,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Bachelor's degree
Quick Apply
2d
Body Shop Managing Director Chapman Auto Stores Lancaster PA
Chapman Ford Lancaster —Lancaster, PA
- $160,000 - $180,000 a year
- Full-time
- Sales
- Driver's License
- US work authorization
- Disability insurance
- Health insurance
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Director of Sales & Marketing
ProCare Medical —Lancaster, PA
- Call employer
- 7 years
- Marketing
- Bachelor's degree
- Disability insurance
- Health insurance
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Director of Probation Services
County Of York —York, PA
- $72,114 - $130,000 a year
- Full-time
- Management
- Master's degree
- Psychology
Digital Content Director - Franklin & Marshall College
Franklin & Marshall College —Lancaster, PA
- $80,000 - $87,000 a year
- Part-time
- Computer Science
- Marketing
- 5 years
- Health insurance
- Dental insurance
Executive Director
AQORD —New Holland, PA
- Full-time
- 7 years
- Skilled nursing facility
- Public speaking
- Health insurance
- Dental insurance
Director of Compliance
Goodville Mutual Casualty Company —New Holland, PA
- Full-time
- 7 years
- Bachelor of Science
- Office
3d
DIRECTOR, HISTORY & CULTURE CENTER
CRISPUS ATTUCKS ASSOCIATION —York, PA
- $68,000 - $75,000 a year
- Weekends as needed
- Bilingual
- Background check
- Bachelor's degree
- Free parking
- Dental insurance
Quick Apply
Executive Director
Volunteers In Medicine Lebanon PA —Lebanon, PA
- $90,000 - $129,000 a year
- Full-time
- Mid-level
- Team management
- US work authorization
- Health savings account
Quick Apply
3d
Infant/Toddler Assistant Director
Catherine Hershey Schools —Elizabethtown, PA
- $79,500 - $92,505 a year
- Online Application
- Classroom
- Microsoft Outlook
- 5 years
Associate Director of Program Services - Service Dog Organization
Canine Partners for Life —Cochranville, PA
- $45,000 - $50,000 a year
- Overtime
- Management
- Experience working with individuals with disabilities
- Public speaking
- Health insurance
- Dental insurance
Quick Apply
Director of Order & Product Management
Kountry Kraft —Newmanstown, PA
- Full-time
- Engineering
- Product management
- Travel
- Health insurance
- Dental insurance
Quick Apply
12d
Regional Director- Early Childhood Education
Catherine Hershey Schools —Hershey, PA
- Online Application
- Office
- Master's degree
- 8 years

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director jobs near lancaster pa

Senior Director of Customer Service

CP Flexible Packaging -
York, PA

Quick Apply

Job Details

$150,000 - $180,000 a year

Qualifications

Customer communication
Finance
Managing teams in a customer support role
Employee relationship building
Frontline customer support management
Global team management
Managing clients in a customer support role
Manufacturing facility experience
Team development
Profit & loss
Leading team collaboration initiatives
Cross-functional team management
Manufacturing company experience
Team motivation (leadership skill)
Cross-functional communication
Operational budget management
Organizational budget management
Senior leadership

Full Job Description

Job Summary:
Reporting to the Chief Information Officer, the Senior Director of Customer Service is responsible for setting the strategic direction, governance, and operational oversight of customer service activities across a flexible packaging converting manufacturing organization. This role leads a hybrid customer service model with both centralized and site-based responsibilities across 10 manufacturing facilities located throughout the United States and Aurora, Ontario, Canada. The position ensures a consistently high-quality customer experience, alignment with sales and operations, and strong service performance that supports long-term customer relationships.

Key Responsibilities:

Establish and execute a comprehensive customer service strategy aligned with organizational objectives, operational capabilities, and customer expectations.
Provide enterprise-level leadership for a customer service organization operating within a combination of centralized and decentralized models.
Ensure consistent customer service standards, processes, and performance measures across all North American facilities.
Serve as the senior escalation point for complex customer issues, ensuring timely resolution and preservation of customer relationships.
Partner closely with Sales, Operations, Supply Chain, Quality, Human Resources and Finance leadership to align order fulfillment, service commitments, and customer communications.
Drive continuous improvement initiatives related to order management, communication flow, issue resolution, and service efficiency.
Oversee customer service contribution to Sales and Operations Planning (S&OP) and demand management processes.
Analyze customer service performance data, trends, and feedback to identify risks, opportunities, and improvement priorities.
Ensure compliance with company policies, regulatory requirements, and contractual service commitments.
Leadership & Staffing: Building and developing a high performing team. Setting clear performance expectations and holding teammates accountable for performance.
Compliance: Ensuring adherence to legal regulations and company policies. Ensuring compliance with all regulatory, safety, food contact, and environmental requirements.

Leadership and People Management:

Provide direct leadership and performance management for customer service managers with responsibility for regional, facility-based, or functional teams.
Build, coach, and develop a high-performing customer service leadership team capable of supporting multi-site manufacturing operations.
Ensure appropriate staffing models, role clarity, and succession planning across customer service functions in North America.
Promote a culture of accountability, collaboration, and customer focus throughout the customer service organization.
Support change management efforts associated with process improvements, system enhancements, and organizational growth.
Collaborate with Sales leadership to support customer growth, retention, and strategic account initiatives.
Work with Operations and Supply Chain teams to proactively address capacity constraints, scheduling challenges, and service risks.
Partner with IT and business systems teams to optimize customer service tools, ERP usage, and reporting capabilities.

Required Skills and Qualifications:

Strong ability to lead, motivate, and manage diverse teams. Proven track record of building high performing teams. Minimum of 5 years in leading teams.
Effective interpersonal skills for both internal and external stakeholders.
Problem-solving skills to address operational issues.
Demonstrated experience with budgeting, P&L management, and cost management.
Extensive leadership experience in customer service, order management, or commercial operations within a manufacturing or industrial environment.
Demonstrated experience leading customer service organizations supporting multiple manufacturing facilities.
Strong understanding of make-to-order or mixed-mode manufacturing environments and the interaction between sales, production, and customer service.
Proven ability to lead through influence in highly cross-functional environments.
Experience managing leaders and building scalable organizational structures across geographically dispersed teams.
A college or graduate degree in business administration or a related field is preferred.

Leadership Competencies:

Visible, hands-on leader who can inspire, engage, and develop teams.
Data-driven decision maker with the ability to balance speed and discipline.
Proven change leader comfortable driving transformation and growth.
Excellent communication and relationship-management skills with internal and external stakeholders.
Change leadership capabilities within complex, multi-site organizations.
High level of professionalism, judgment, and customer advocacy.

Additional Job Functions:

Complies with all general Company-wide standard operating procedures (SOP’s) and any job or department specific SOP’s.
SOP’s may cover the areas of (but are not limited to)
Employee Health and Safety
GFSI (Safe Quality Food packaging) and GMP (good manufacturing procedures) focused on eliminating contaminates in all packaging manufactured.
SGP (Sustainable Green Printer) environmental regulatory procedures and SOP’s
Must work within productivity standards and completes work in a timely manner.
Special Projects & other duties as necessary

Physical Demands:

Role spans 10 manufacturing facilities across the United States and Aurora, Ontario, Canada.
Position requires regular interaction with both centralized and site-based customer service teams.
Infrequent travel to manufacturing facilities and key customer locations as business needs dictate.

Other Details:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

It is the responsibility of all Employees to ensure that the product produced by Garlock Flexibles/C-P Flexible Packaging meets or exceeds the expectations for quality of the company and their customers. It is also the responsibility of all employees to ensure that the Hygiene of their work area meets or exceeds the standards set in the company’s Good Manufacturing Practices Manual.

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Refine Your Search

director jobs in lancaster pa

Senior Director of Customer Service

Regional Director of Operations

Director of Customer Growth

Executive Director

Dutch Wonderland Director of Operations

Executive Director of Downtowners

Center Director

Campus Director of Operations and Education

Body Shop Managing Director Chapman Auto Stores Lancaster PA

Director of Sales & Marketing

Director of Probation Services

Digital Content Director - Franklin & Marshall College

Executive Director

Director of Compliance

DIRECTOR, HISTORY & CULTURE CENTER

Executive Director

Infant/Toddler Assistant Director

Associate Director of Program Services - Service Dog Organization

Director of Order & Product Management

Regional Director- Early Childhood Education

I want to receive the latest job alert for director in lancaster pa

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