Top 25 Dispatch service coordinator Jobs in Lawrenceville, Ga

Dispatch Service Coordinator
City of Lawrenceville, GA —Lawrenceville, GA
- $51,597.57 - $62,660.85 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health savings account
- AD&D insurance
8d
Service Coordinator
Nixon Power Services —Lawrenceville, GA
- $24 - $30 an hour
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
After Hours Dispatch Coordinator - Remote Schedule, Night Shift
Mansfield Energy —Gainesville, GA
- $24 - $27 an hour
- Night shift
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
7d
Service Dispatch Coordinator
Atosa USA, Inc. —Flowery Branch, GA
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
Operations Coordinator
ECA Gate and Lock —Duluth, GA
- $45,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Work from home
Hospital Coordinator
Central EMS —Lawrenceville, GA
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Dispatcher - Patient Care Coordinator
TEAM MOBILE HEALTH CARE —Atlanta, GA
- Full-time
- High school diploma or GED
- Continuous improvement
- Computer skills
Logistics Coordinator
Walthall Oil Co —Atlanta, GA
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
Service Coordinator/Dispatcher
Suwanee Mechanical —Norcross, GA
- $17 - $24 an hour
- Full-time
- Oracle
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
18h
Office Manager/Coordinator
The Glass Guru of North Atlanta —Tucker, GA
- $24 - $30 an hour
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Opportunities for advancement
Quick Apply
Dispatch Coordinator
Ruan Transportation Management Systems —Atlanta, GA
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Managed Services Analyst I | Fuel Operations Coordinator | Reconciliation
PDI Technologies —Alpharetta, GA
- $16 an hour
- Weekends as needed
- Remote
- Finance
- High school diploma or GED
- US work authorization
Quick Apply
9d
911 Communications Officer
City Of Roswell —Roswell, GA
- $21.66 - $34.65 an hour
- 12 hour shift
- Background check
- Word processing
- Pass drug screening
Quick Apply
Operations Coordinator
Barranco Enterprises Inc —Alpharetta, GA
- Mid-level
- 3 years
- Continuous improvement
Quick Apply
Extended Coverage Dedicated Coordinator
Marten Transport —Monroe, GA
- Mid-level
- Communication skills
Quick Apply
Vendor Operations Coordinator
Servic.es LLC —Alpharetta, GA
- Full-time
- Background check
- Spanish
- English
Install Project Coordinator
Closets By Design Atlanta —Peachtree Corners, GA
- $16 an hour
- 8 hour shift
- Computer literacy
- Computer skills
- In-person
- Health insurance
- Paid time off
Quick Apply
System Operator - Energy/Electrical
Georgia System Operations Corporation —Tucker, GA
- $108,160 - $135,200 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Military
- Health insurance
- Dental insurance
Quick Apply
Sales Support Coordinator
TransPak, Inc. —Peachtree Corners, GA
- Full-time
- Spanish
- Clean driving record
- Management
Quick Apply
Production Manager
Caliber —Decatur, GA
- Full-time
- Management
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
5d

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Dispatch Service Coordinator

City of Lawrenceville, GA -
Lawrenceville, GA

Apply Now

Job Details

Full-time
$51,597.57 - $62,660.85 a year
8 days ago

Benefits

401(a)
Health savings account
457(b)
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Business development management
City street navigation
Computer operation
Managing customer accounts
Customer communication
Microsoft Excel
Office activity coordination
Microsoft Outlook
Accounts receivable management
Basic math
Team scheduling
Accounts payable management
Sales management systems proficiency
Initial Contact (sales skills)
Prospecting
Corporate sales environment
CRM system proficiency
Customer interaction during outreach
Cross-functional communication

Full Job Description

Description

JOB SUMMARY

Responsible for dispatching the proper crew to service locations, managing service requests, coordinating service activities, and ensuring prompt and effective resolution of customer issues. This position is also responsible for conducting outreach to commercial businesses, promoting City sanitation services, and assisting with the sale and setup of commercial dumpster services. The ideal candidate will have strong communication skills, customer service, organizational, and sales skills and the ability to thrive in a fast-paced environment.

Examples of Duties

MAJOR DUTIES

Responsible for dispatching via radio and/or telephone the appropriate crew to problem areas and/or service calls received via telephone, email, or Munis.
Responsible for creating, distributing, and maintaining all on-call lists for all of Public Works.
Responsible for creating and maintaining a database for routine maintenance of Streets and Sanitation vehicles.
Responsible for coordinating community education regarding Streets and Sanitation policies and requirements.
Responsible for processing department bills in a timely manner.
Answers telephone calls and greets visitors; provides information and assistance and routes calls to appropriate personnel.
Responds to customer complaints and concerns and dispatches appropriate personnel.
Coordinates and creates work orders for crew leaders.
Coordinates and schedules work with the Streets and Sanitation Supervisor.
Prepares and processes department timesheets.
Prepares purchase orders and requisitions and performs monthly reconciliation of purchase card transactions.
Communicates with Customer Service and other City departments as needed.
Serves as the primary point of contact for customers regarding service inquiries, updates, and issue resolution.
Maintains and manages accurate records and files.
Contacts commercial businesses to promote and sell City commercial dumpster and sanitation services.
Conducts outreach to existing and prospective commercial customers to identify opportunities for new dumpster accounts and expanded sanitation services.
Explains commercial dumpster service options, collection schedules, City requirements, and applicable rates to prospective customers.
Assists commercial customers with establishing new dumpster service and coordinates dumpster delivery, placement, and collection services with sanitation operations.
Maintains records of commercial sales contacts, prospective customers, new accounts, and service opportunities.
Follows up with prospective commercial customers and works to increase participation in the City's commercial sanitation program.
Develops and maintains positive working relationships with local businesses and commercial sanitation customers.
Addresses and resolves service-related issues promptly and escalates complex problems to supervisors or management as needed.
Maintains accurate records of service requests, work orders, commercial sales activities, and daily operations; generates reports to track service performance, commercial growth, and future needs.
Performs other duties as assigned.
Assists the Streets and Sanitation Manager and Supervisors with the interview process and maintains accurate interview documentation.

Typical Qualifications

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of modern office practices and procedures.
Knowledge of computers and job-related software programs.
Skill in providing excellent customer service.
Skill in sales, customer outreach, and developing commercial business relationships.
Ability to communicate sanitation services and service options to prospective commercial customers.
Skill in prioritizing and organizing work.
Knowledge of City and departmental policies and procedures.
Knowledge of work order management principles.
Knowledge of department and City software.
Ability to maintain and track prospective commercial customers, sales contacts, and new sanitation accounts.
Skill in scheduling, coordinating, and preparing for interviews and meetings

Supplemental Information

SUPERVISORY CONTROLS

Streets and Sanitation Manager

GUIDELINES

Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

The work consists of related administrative, customer service, sales, and technical duties. Frequent interruptions contribute to the complexity of the position.
The purpose of this position is to provide administrative and technical support for department operations while assisting with the growth of the City's commercial sanitation services. Successful performance contributes to the efficiency and effectiveness of department operations and the expansion of commercial sanitation accounts.

CONTACTS

Contacts are typically with coworkers, public safety personnel, customers, commercial businesses, vendors, and members of the public.
Contacts are typically to exchange information, resolve problems, provide services, and promote City commercial sanitation and dumpster services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping.
The work is typically performed in an office.
The position may occasionally require visits to commercial businesses or service locations for customer outreach and service coordination.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
General knowledge of City jurisdiction, including streets and businesses.
Ability to communicate and work effectively with other departments.
Basic knowledge of hazardous materials; certification preferred.
Ability to read, write, and perform mathematical calculations at a level commonly associated with completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with completion of an apprenticeship/internship or three to five years of experience in a similar position.
Strong organizational skills and attention to detail.
Comprehensive knowledge of accounts payable and accounts receivable.
Proficient use of Microsoft Word, Excel, PowerPoint, and Outlook; proficient use of service management software or CRM systems.
Ability to multitask and prioritize tasks effectively.
Strong communication, customer service, and sales skills.
Ability to contact commercial businesses, promote City sanitation services, and assist with the sale of commercial dumpster services.
Experience in sales, business development, customer outreach, or commercial sanitation services is preferred.

The City of Lawrenceville offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, health savings accounts, life insurance, long-term disability, short-term disability, holidays, and personal time off.

Health

Health insurance benefits become active on the 31st day of employment. Health benefits include major medical, dental, and vision.
There are two High-Deductible Health Plan options with HSA to help you manage medical costs and save for future care tax free.

Retirement

Retirement plans are Defined Contribution (401a), and Deferred Compensation (457b).
- The 401a (City makes a 4% contribution beginning on first pay period after hire date)
- 457b (Employee contributions only)
If an employee contributes at least 4% into the 457b, which is voluntary, the City will make an additional 6% contribution into the 401a, totaling 10% into the employee’s 401a.
Each contribution is a percentage of the employee’s earnings for that pay period.
There is a graduated vesting schedule into the 401a plan.
- One year - 20%
- Two years – 40%
- Three years – 60%
- Four years – 80%
- Five years – 100%

Protection

There is City paid short-term disability, long-term disability, accidental death & dismemberment (AD&D) and life insurance that pays two times the employee’s annual salary. Employees can opt into supplemental life insurance for self, spouse and children and pay the premium.

Personal Time Off
The City observes twelve (12) paid holidays per year:

New Year's Day
MLK Day
Good Friday
Memorial Day
Independence Day
Juneteenth
Labor Day
Veterans Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Eve
Christmas Day
Employees earn PTO in lieu of individual vacation and sick leave; PTO is earned as follows:
- First year of service – 3.692 hours per pay period (Department Directors accrue PTO hours at a rate of 5.538 from first day and moving forward until after ten years of service).
- 1-5 years of service – 5.538 hours per pay period
- 5-10 years of service – 7.384 hours per pay period
- 10-15 years of service – 9.230 hours per pay period
- Over 15 years of service – 11.076 hours per pay period
Salaried employees are given 40 hours of Comp Vacation on January 1st of each year, that must be used by December 31st of that same year.

Pay Interval

Employees are paid on a bi-weekly basis; pay periods begin on Sunday and payday is every other Thursday. There is a mandatory direct deposit requirement.

Tuition Reimbursement

Tuition Reimbursement towards associate’s, bachelor’s or master’s degrees, available to all full-time employees after one year of employment. (exclusions apply)

To learn more details, visit our benefits page. www.lawrencevillebenefits.com

Apply Now

Refine Your Search

dispatch service coordinator jobs in lawrenceville, ga

Dispatch Service Coordinator

Service Coordinator

After Hours Dispatch Coordinator - Remote Schedule, Night Shift

Service Dispatch Coordinator

Operations Coordinator

Hospital Coordinator

Dispatcher - Patient Care Coordinator

Logistics Coordinator

Service Coordinator/Dispatcher

Office Manager/Coordinator

Dispatch Coordinator

Managed Services Analyst I | Fuel Operations Coordinator | Reconciliation

911 Communications Officer

Operations Coordinator

Extended Coverage Dedicated Coordinator

Vendor Operations Coordinator

Install Project Coordinator

System Operator - Energy/Electrical

Sales Support Coordinator

Production Manager

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Supplemental Information

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