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IT Support Specialist – Manufacturing Operations

Framebridge Inc -
San Marcos, TX

Quick Apply

Job Details

Full-time
$26 - $28 an hour
23 hours ago

Benefits

Commuter assistance
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Pension plan
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Mobile device support
Windows
Desktop (troubleshooting support)
Customer support ticket management
Networking equipment (troubleshooting support)
macOS
VPN management
Network infrastructure management
Desktop administration
IT department experience
Ticketing system technical support

Full Job Description

IT Support Specialist – Manufacturing Operations

Location: San Marcos, TX

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a hands-on IT Support Specialist – Manufacturing Operations to keep our plant technology humming across multiple locations. You’ll be the go-to person when a CNC won’t connect, a barcode scanner stops scanning, or a new plant needs to come online. If you love solving problems in fast-paced environments and want your work to have visible, immediate impact, we’d love to hear from you.

As a Framebridge Team Member, You Will:

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

As IT Support Specialist, You Will:

Manufacturing IT Support

Provide day-to-day technical support to plant staff across multiple sites — remotely and on-site as needed.
Troubleshoot and resolve issues across plant hardware and software, including Patriot, Gunnar, and Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.
Monitor plant network connectivity, Wi-Fi access, and VoIP systems to minimize downtime, and coordinate with vendors when outages or repairs are needed.
Manage and scale our Mobile Device Management (MDM) system for secure, efficient device deployment, patching, and lifecycle management.
Log, prioritize, and resolve tickets in our ticketing system, documenting solutions in a shared knowledge base to improve consistency over time.
Train plant employees on basic troubleshooting, Point of Sale (POS) procedures, and tech policies.
Lead and contribute to IT projects: hardware refreshes, software rollouts, security upgrades, and process automation initiatives.

New Plant Openings

Set up and configure IT equipment and infrastructure for plant openings, relocations, and renovations.
Coordinate with external vendors for hardware procurement, installation, and managed services.

Cross-Functional Support

Back up the Retail Operations IT team during high-volume periods and special projects.
Support Corporate IT with equipment ordering, configuration, and software access provisioning as needed.

In Your First 90 Days

Visit each plant location and build relationships with the operations teams you’ll support.
Audit current plant IT infrastructure and identify the top three opportunities to reduce downtime.
Establish a baseline ticket response SLA and begin tracking against it.
Take ownership of at least one in-flight IT project and drive it to completion.

Who You Are:

Required

3+ years of IT support experience in a multi-site environment (manufacturing, retail, or similar).
Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
Hands-on experience with ticketing systems and remote support tools.
Strong interpersonal and communication skills — comfortable working directly with non-technical teammates.
Ability to prioritize, multitask, and travel between plant locations as needed.
Associate or Bachelor’s degree in IT, Computer Science, or a related field — or equivalent hands-on experience.

Highly Preferred

Experience supporting manufacturing equipment (CNCs, wide-format printers, engravers, or similar industrial machinery).
Familiarity with Shopify POS or similar retail systems.
Experience with MDM platforms such as Kandji, Jamf, or Intune.
Working knowledge of Cisco Meraki networking solutions.
Experience administering Google Workspace via Google Admin.
Familiarity with FreshService, TeamViewer, or comparable support tools.
CompTIA A+ and/or CCNA certifications.

Benefits & Perks:

Full medical, dental, and vision benefits
Generous retirement program — 401(k) and employer-funded pension plan
Parental leave and return program
Flexible Time Off and paid holidays
Framebridge employee Free Frame codes and discounts
Short-term disability and Life/AD&D Insurance
Employee Assistance Program (EAP)
Ongoing learning and development opportunities
Commuter benefits
Pet insurance
And more!

Salary Information:

The base range is $26/hr-$28/hr. Final compensation depends on experience, qualifications, and location.

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

Equal Opportunity Employer:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

JR# JR257598

Quick Apply

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