Top 6396 Program support Jobs in Madison, Wi

Deposit Services Services Specialist II
UW Credit Union —Madison, WI
- From $25.46 an hour
- Full-time
- Writing skills
- Research
- Mid-level
- Paid holidays
- Health insurance
Communications Manager
Wisconsin Cheese Makers Association —Madison, WI
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Marketing
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Clinical Support Specialist
Catholic Charities of Madison —Madison, WI
- From $21.15 an hour
- Urgently hiring
- Addiction Medicine
- Mid-level
- Communication skills
- Health savings account
- AD&D insurance
Quick Apply
Manufacturing Technician
DarkAero —Madison, WI
- $25 - $30 an hour
- Full-time
- Background check
- High school diploma or GED
- Assembly
- Paid training
- Health insurance
Quick Apply
Primary Classroom (3k-K) Supporting Educator
Isthmus Montessori Academy —Madison, WI
- $18 - $22 an hour
- Full-time
- Background check
- Classroom
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Behavior Technician
Wisconsin Early Autism Project —Madison, WI
- From $17 an hour
- Background check
- 18 years or older
- No experience needed
- Paid training
- AD&D insurance
Associate Loss Control Representative
West Bend Insurance Company —Madison, WI
- $26.42 - $33.03 an hour
- Full-time
- Hybrid work
- Office
- Organizational skills
- In-person
- Health savings account
- Disability insurance
4d
Youth Empowerment Coordinator
URBAN LEAGUE OF GREATER MADISON, INC —Madison, WI
- Weekends as needed
- Microsoft Word
- Background check
- High school
- Paid holidays
- Disability insurance
2d
Receptionist and Program Support
The Rainbow Project, Inc. —Madison, WI
- $23 - $25 an hour
- Part-time
- Background check
- Spanish
- Customer service
- Free parking
- Paid time off
Quick Apply
50% Operations Program Associate
State of Wisconsin - Children and Families —Madison, WI
- From $22.76 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Outlook
10d
Clubhouse Generalist
JOURNEY MENTAL HEALTH CENTER INC —Madison, WI
- Full-time
- Spanish
- Mid-level
- Master's degree
Quick Apply
Gallery Assistant
Carnelian Art Gallery —Madison, WI
- $20 an hour
- Part-time
- In-person
- Communication skills
- Entry level
Quick Apply
Library Page - Multiple Locations
City of Madison, WI —Madison, WI
- $18 an hour
- Spanish
- Ability to walk for extended periods
- Ability to lift 50 pounds
2d
Customer Service Professional
RAE Staffing —Madison, WI
- $25.42 - $30.34 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Computer skills
- Paid training
- Health insurance
Quick Apply
2d
Receptionist
Capitol Lakes —Madison, WI
- $14.00 - $22.40 an hour
- Part-time
- Computer literacy
- Administrative experience
- Computer skills
- Profit sharing
- Health insurance
LTE Older Adult Program Assistant
IRWIN A AND ROBERT D GOODMAN COMMUNITY CENTER —Madison, WI
- Full-time
- Microsoft Outlook
- Computer literacy
- Team management
Quick Apply
Records & Forms Specialist
State of Wisconsin - Safety & Professional Services —Madison, WI
- $58,240 - $66,560 a year
- Online Application
- Hybrid work
- Mid-level
- Office
- Criminal background check
- Wellness program
- Paid holidays
12d
Paralegals (Multiple)
State of Wisconsin - Justice —Madison, WI
- $31 - $34 an hour
- Online Application
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Paid holidays
3d
Office Assistant II
SSM Health —Madison, WI
- Part-time
- High school diploma or GED
- Children
- Data entry
- Paid parental leave
- Health insurance
Concessions Attd, PT
Marcus Theatres Point Cinema —Madison, WI
- Part-time
- Quick service & fast food restaurant
- Communication skills
- Entry level

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program support jobs near madison, wi

Deposit Services Services Specialist II

UW Credit Union -
Madison, WI

Apply Now

Job Details

Full-time
From $25.46 an hour

Benefits

Caregiver leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

Overview:

The Deposit Services Specialist II is a subject matter and cross-functional expert in deposit account operations, processing transactions and providing operational support for checking, savings, money market, certificate, IRA, business and fiduciary accounts. The incumbent provides superior service directly to other Deposit Services Specialists and members and supports other member-facing staff in resolving deposit account inquiries. The incumbent possesses strong interpersonal skills, problem-solving abilities, a commitment to accuracy and exceptional member service, and meets benchmarks for volume, service levels, and quality.

In addition to possessing operational subject matter expertise in deposit products, the incumbent demonstrates a depth of product experience that enables handling more complex account-related inquiries and tasks that may be escalated by the Deposit Services Specialist I or other staff. Further, the incumbent will conduct secondary review and correction that requires documentation examination and interpretation grounded in a deep knowledge of policy, procedure and regulation. The incumbent will also contribute knowledge to discretionary projects that impact deposit products and will advise Membership Services leadership on related decision impacts.

Responsibilities:

Deposit Transaction Processing and Support

Process account requests, including maintenance, servicing, reporting, and other transactional activities including but not limited to:
- Administration and review of negative account processes such as force closures and charge-offs
- Processing account closures
- Member information updates and monetary adjustments
- Processing and reporting on liens, levies and garnishments
- Monitoring certificate maturity queues and processing interest corrections
- Business account review and error correction
- Trust and fiduciary account servicing and review
- IRA and CESA account servicing and tax reporting support and review
- Decedent account management and review
Perform daily audits as assigned, act as a first point of escalation for the Deposit Services Specialist I, further escalate discrepancies as needed.
Take ownership for resolving own and escalated deposit account member inquiries while executing sound judgment in risk assessment.
Collaborate cross-functionally to provide feedback on errors, ensuring timely corrections and necessary follow-up actions.
Monitor compliance with regulations and internal service levels, using sound judgment to prioritize tasks and manage unexpected work effectively.

Excellence in Service Delivery

Exceed member expectations by delivering exceptional service both directly to members and by supporting other member-facing staff in their service delivery. Service will typically be delivered via Automatic Call Distribution (ACD).
Understand the full range of features and advantages of deposit-related products and services to support excellence in service delivery; provide knowledge support to the Deposit Services Specialist I.
Maintain knowledge of key regulations such as Regulations CC and E to ensure compliance with regulatory policies and procedures; provide knowledge support to the Deposit Services Specialist I.
Identify process improvement opportunities and provide cross-functional subject matter expertise in support of projects and/or system updates as needed.
Serve as a primary resource to research, troubleshoot, and resolve complex deposit issues, including technical and procedural issues.

Systems and Process Support

Serve as a subject matter expert in support of other business units’ processes and initiatives. Handle complex processes to ensure compliance through cross-functional collaboration.
Execute testing for core processing system releases, year-end processing, and escheatment processes.
Assist with tax reporting by performing data cleanup, sending notices, updating W-8/W-9 forms, executing corrections, and completing reporting requirements.
Collaborate with other Membership Services staff to maintain procedures and recommend improvements to increase productivity, performance, and efficiency.

Champion Engagement and Continuous Learning and Development

Assume ownership of personal development through dialogs, participation in group initiatives and projects, and engagement with training.
Explore development options including mentor/mentee relationships, and the use of tools such as the Leader of Self gap analysis and Individual Development Plan (IDP).
Be a champion of change: embrace innovation, and closely collaborate with others to achieve departmental and organizational goals.
Develop and maintain knowledge of internal resources, procedures, systems, and tools.
Strengthen the Credit Union's inclusive environment by engaging with ongoing DEI initiatives.
Invite and accept feedback and provide upward feedback.
Serve as a mentor and positive role model for others within the team.

Qualifications:

Education & Experience

Associate’s degree in business or related field required, Bachelor’s degree preferred (applicable experience in lieu of a degree will be considered).
2 - 3 years’ experience in a financial institution required.
2 - 3 years’ experience in customer service required.
2 - 3 years’ experience in financial services, specifically within deposit operations preferred.

Skills

Demonstrated investigative, analytical, organizational, decision making, and problem-solving
Ability to effectively prioritize workload and tasks, complete assignments in a timely manner, and meet deadlines.
Strong verbal, and written communication
Exceptional interpersonal and customer service
Ability to work independently as well as collaboratively in team
Skilled at training and
Ability to recognize system and process enhancement
Proficient with Microsoft Office

Working at UW Credit Union:

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

21.5 days of annual time off (accrued per pay period)
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
10 paid holidays (including your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
Employee Assistance Program
And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

Apply Now

Refine Your Search

program support jobs in madison, wi

Deposit Services Services Specialist II

Communications Manager

Clinical Support Specialist

Manufacturing Technician

Primary Classroom (3k-K) Supporting Educator

Behavior Technician

Associate Loss Control Representative

Youth Empowerment Coordinator

Receptionist and Program Support

50% Operations Program Associate

Clubhouse Generalist

Gallery Assistant

Library Page - Multiple Locations

Customer Service Professional

Receptionist

LTE Older Adult Program Assistant

Records & Forms Specialist

Paralegals (Multiple)

Office Assistant II

Concessions Attd, PT

I want to receive the latest job alert for program support in madison, wi

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