The Dixieline Lumber & Home Centers are conveniently located throughout San Diego County, offering both homeowners and contractors complete customer service. Our sales staff can help select the proper hardware, tools and supplies needed for just about any project. Today, Dixieline Lumber & Home Centers is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.S.
Responsible for the stability and integrity of the enterprise computing server, network, and desktop infrastructure for assigned regional zones and to provide internal customer support for Dixieline/San Lorenzo employees in remote and regional headquarter locations. Ensures the efficient and effective use of issue management and problem management to identify, communicate and resolve systems issues in order to minimize customer impact and maximize the benefit of IT systems investments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides customer service to internal customers, responding to their needs, issues, concerns and requests. Establishes and maintains regular written and in-person communication with all levels of end users
- Prioritizes incoming calls and/or emails regarding hardware problems, checks help desk system for assigned entries; assigns, escalates or responds to help desk tickets as appropriate
- Develop, test, install, configure and troubleshoot computer hardware and software
- Develops and maintains an inventory of all end user hardware and related equipment including POS hardware and mobile/scan gun devices
- Installs, configures, tests, maintains, monitors, and troubleshoots end-user hardware and related equipment and software in order to deliver required desktop service levels
- Ensures physical connections and network connectivity of all servers, workstations, telephony/fax equipment, Point of Sale (POS), scan guns/mobile devices and other network appliances are in proper working order
- Manage and coordinate administrative activities and operational support for large, complex systems and all of their components
- Coordinate enterprise infrastructure hardware and software installation and upgrades
- Administers user access to Dixieline/San Lorenzo and Dixieline ERP systems/applications
- Monitor system operator message queue for AS400/iSeries and ensure system readiness for nightly backups
- Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures
- Other duties as assigned
- Primary support for Millworks software
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School Degree and a minimum of 1 year of directly related experience or equivalent combination of education and experience
COMPETENCIES
- Highly self-motivated and directed, with keen attention to detail and strong customer service orientation
- Excellent verbal and written communications skills
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Knowledge of help desk problem management systems and ability to document problem/solutions in help desk log
- Strong, hands-on technical knowledge of network and PC operating systems
- Familiarity with AS400/iSeries operations a plus
- Familiarity with Millworks applications a plus
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is in an office setting and generally sedentary with physical effort associated with using a computer, and will involve walking or standing for periods of time
- Will be required to lift, carry, push, pull, or otherwise move objects up to 50 pounds
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
- Required to be on-call and perform after-hours support on a monthly rotation; will also require occasional evening and weekend work to meet deadlines
- Travel required, including overnight, on occasion
- Roll will be split between onsite support and remote support. Remote support can be provided from a home office environment
At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email:
[email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.
