Top 174 Support professional ii Jobs in Medina Oh

Customer Care Manager II
Pulte Homes of Ohio LLC —Medina, OH
- Full-time
- Construction site
- Computer literacy
- Mid-level
Inventory Control Clerk - American Augers
American Augers —West Salem, OH
- $21 - $26 an hour
- Full-time
- Writing skills
- Basic math
- Research
4d
Clinical Social Worker
Achievement Centers for Children —Cleveland, OH
- $40,590 - $53,000 a year
- Part-time
- Mid-level
- 3 years
- Master's degree
- Mileage reimbursement
- Health insurance
Quick Apply
Lead Infant II Teacher
Childscape Learn and Grow —Tallmadge, OH
- From $15 an hour
- Full-time
- Background check
- Classroom
- 18 years or older
- 401(k)
- Paid time off
Quick Apply
5d
Maintenance Technician II - White Oak Village
National Church Residences —Wadsworth, OH
- $22.95 an hour
- Part-time
- Mid-level
- Residential
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
13d
CT Technologist
Medasource —Lorain, OH
- $2,300 - $2,500 a week
- Temporary
- Anatomy knowledge
- Urgent Care
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
Nurse Scientist NEX
Akron Children's Hospital —Akron, OH
- Part-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
Staff Nurse: Resource Pool II
Akron Children's Hospital —Akron, OH
- Part-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
Residential Treatment Specialist I & II
The Centers —Cleveland, OH
- $21.23 - $25.71 an hour
- Overtime
- Clean driving record
- Current TB test
- Mid-level
Quick Apply
UC ED Staff Nurse Resource Pool II - FLOAT
Akron Children's Hospital —Akron, OH
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
Staff Nurse Resource/Float Pool II: Critical Care
Akron Children's Hospital —Akron, OH
- Part-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
New Grad RN Resident – Progressive Care Unit (PCU)
Cleveland Clinic —Akron, OH
- Nursing
- RN License
- Bachelor of Science
- Loan repayment program
- Relocation assistance
Registered Nurse (RN) Medical Surgical
University Hospitals —Westlake, OH
- $35.00 - $58.85 an hour
- Nursing
- Surgery
- Hospital
Departmental Technician II
Oberlin —Oberlin, OH
- $30.04 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Computer literacy
Talent Acquisition Representative II
FirstEnergy Corp —Akron, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health insurance
- Dental insurance
12d
Desktop Support Analyst II
DYOPATH —Akron, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
2d
Administrative Secretary II for Conservatory Admissions
Oberlin —Oberlin, OH
- $25.41 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
reservation manager-2
U-Haul —Akron, OH
- Part-time
- Mid-level
- High school diploma or GED
- Time management
- Paid holidays
- Health insurance
Document Indexing Lead
Ricoh —Parma, OH
- Full-time
- Computer literacy
- English
- Mid-level
Document Indexing Supervisor
Ricoh —Parma, OH
- $18 - $25 an hour
- Full-time
- Computer literacy
- English
- Mid-level
Quick Apply

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Customer Care Manager II

Pulte Homes of Ohio LLC -
Medina, OH

Apply Now

Job Details

Full-time

Qualifications

Cost management
Customer follow-ups
Computer operation
Customer communication
Defect resolution root cause analysis
Outdoor work experience
Defect analysis
Construction warranty administration
Cost control
High school diploma or GED
Driver's License
Driving
Conflict management
Warranty issues management
Computer skills
Failure analysis

Full Job Description

Build a Career That Builds Your Future — with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact

Job Summary

The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond to service requests in the field and manage those requests according to standard processes. The Customer Care Manager II will triage warranty service requests with homeowners and manage the resolution of their concerns until completion. The CCM II will assist with managing risk and litigation claims stemming from warranty issues and support the division with CCM training and SR reporting to division leadership.

This position requires onsite attendance 5 days per week at assigned communities in the Medina, Ohio area .

Primary Job Responsibilities

Conduct in-person homeowner assessments on an as-needed basis:
- Determine if a corrective work order is needed
- Lead root-cause analysis
Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
Manage trades to completion of service requests to customers’ satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for the build quality confirmation of the home before delivery to the customer.
Determine trade accountability for back charges and field purchase orders (FPOs).
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced.
Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
Other duties as assigned.

Management Responsibilities

Not applicable

Scope

Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.

Required Education/Experience

Minimum High School Diploma or equivalent
Bachelor’s Degree preferred
Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred

Required Licensing, Registration and/or Certifications

Valid driver’s license as driving is an essential function of this position

Required Skills/Knowledge

Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
Committed to delivering high-quality service and diligent follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer literacy
Skilled in conflict resolution to address customer concerns effectively
Knowledge of cost management principles and practices

Additional Information

This is a professional customer facing role. Team members will follow division specific dress code requirements

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy

Apply Now

Refine Your Search

support professional ii jobs in medina oh

Customer Care Manager II

Inventory Control Clerk - American Augers

Clinical Social Worker

Lead Infant II Teacher

Maintenance Technician II - White Oak Village

CT Technologist

Nurse Scientist NEX

Staff Nurse: Resource Pool II

Residential Treatment Specialist I & II

UC ED Staff Nurse Resource Pool II - FLOAT

Staff Nurse Resource/Float Pool II: Critical Care

New Grad RN Resident – Progressive Care Unit (PCU)

Registered Nurse (RN) Medical Surgical

Departmental Technician II

Talent Acquisition Representative II

Desktop Support Analyst II

Administrative Secretary II for Conservatory Admissions

reservation manager-2

Document Indexing Lead

Document Indexing Supervisor

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This Organization Participates in e-Verify

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