*Must be at least 18 years old, and must be able to work holidays and at least one weekend day*
A Bather is a key part of the team and represents the front line of the business. Bathers show a true love for dogs and bring genuine excitement when working with them. This position is to provide our clients with bathing services that benefit the guests, including bathing, drying, nail trimming, brushing, ear cleaning and other service needs or requests.
In addition to limited grooming services, the Bather is responsible for prioritizing the safety & comfort of the pets in our care and delivering optimal customer service to clients. The Bather may be required to complete additional tasks as assigned by the Customer Service Manager. Bathers thrive in fast-paced environments, are self-motivated and views teamwork as part of getting the job done.
Essential Job Functions: The incumbent must be able to consistently perform all the following duties and responsibilities with or without reasonable accommodation.
Perform limited grooming services including bathing, drying, nail trimming, brushing, ear cleaning, and gland cleaning according to the clients’ instructions and Wag protocols.
Utilize grooming instruments including brushes, nail clippers and dryers.
Always ensure the safety of every animal in the salon according to Wags standards and expectations.
Interact professionally and effectively with clients, provide optimal customer service, address grooming related inquiries and provide timely resolution
Maintain a clean and safe grooming area and salon, disinfect, sanitize grooming tools and equipment
Must be able to complete a minimum of baths 10 per day.
Schedule grooming appointments, manage applicable paperwork, and maintain accurate grooming records.
Responsibilities: Your duties will include, but are not limited to:
- Completing all services related to bathing and add ons; bath, brushing, nail trim, ear cleaning, complimentary baths, de-matting, anal gland expression, and any other spa upgrades.
Efficiency - Each task is executed in a timely manner with detail and to Wag Standards.
- Bathing expectations – Can complete small dog bath, brush, nail service (BBN) in ½ hour, medium dog BBN in 45 min, and large dog BBN in 1 hour or less.
- Service/Product knowledge - Understands what is included in each bathing service/product as well as client experience.
Safety – understands use of chemicals and follow Personal Protective Equipment (PPE), eye wash station, incident reporting, bite reporting, cleaning up water puddles, dog fight protocol and proper guest handling per Wag Hotels policies.
Animal Handling – porting in and out of room. Follows all Wag Hotels policies and protocols for handling area and correction of guests.
Animal health & behavior – health checks (snout to tail assessment) completed daily on each guest. Adjust bathing methods to accommodate puppies, nervous dogs, recent rescues and seniors. Ability to recognize and anticipate guest health and behavior concerns, sores, matting, skin allergies, fleas, ticks, etc. This includes evaluating guest health and behavior, making decisions regarding needs for grooming/bathing and vet care. Includes communicating those needs to the GS Shift Lead or management team to address accordingly. Also, it includes communicating those needs to the client and making proper notation in animal software system.
- Client Interaction – Establish relationships with clients. Engage clients to address any concerns or unique preferences. Ability to upsell products to clients. Educate customers on home care for their dogs. Works with client services to schedule future appointments.
Housekeeping – Daily and weekly cleaning & disinfecting expectations kept up in grooming and bathing room. Floors, kennels, tubs, tools, shampoo bottles, counters, tables, walls, etc.
Completes and reviews “Grooming/Bathing” sheet and “matted dog release form”.
Wag App – completes all Spa memories and report cards each day.
My Paradise reservation system – printing reports, saving notes & reading guest profiles. Enter cost for each guest on invoice and tip line.
Ensure effective and timely reporting to hotel management on injuries to both humans and pets as well as potential safety concerns.
Proactively fill bathing appointment gaps by engaging in house guests/clients, follow up with lapse clients, facilitate local marketing.
Proper radio etiquette – radio with an earpiece is worn during each shift. Radio communication is expected daily. Announce breaks, “copy” arrivals, departures, answer questions from fellow team members, overall prompt communication.
Understands layout of hotel, different room sizes & amenities included with each room.
Room Card understanding/usage – colors, recording behavior & health notes.
Facility maintenance – alert manager or shift lead to add to maintenance doc.
Inventory – alert manager or shift lead if low on stock.
Assistance in other departments as needed following cross training in the department.
Qualifications:
Professional Bathing Experience a must
Genuine love for dogs and comfortable working with all dog breeds and temperaments.
Strong Communication, customer service and teamwork skills
Responsible and reliable
Ability to work weekends, evenings, and holidays.
- Ability to work and communicate appropriately in a team environment
Physical Requirements:
Ability to lift up to 50 lbs.
Ability to reach and bend while standing for a long period of time.
Ability to handle large, active dogs.
Ability to be around dogs and cats for an extended period of time.
Do you enjoy spending time with dogs and cats as much as humans (if not more)? Wag Hotels is the place to be if you are a pet lover looking for an entry-level position to help further your career in the animal industry! Here you will get to care for all the animals in our facility: the cuddly mastiffs, the spunky chihuahuas, playful kittens, and every pet in between.
Everyone who works with us gets to enjoy the pleasure of bringing in their pets to play for free while they’re working - no more guilty looks when you leave for the day. Let your furry friend take advantage of our state-of-the-art facility, play in all-day play plus, make new friends, and have your baby going home tired, happy, and feeling loved. If you love spoiling your pets, you'll love taking advantage of our employee discount on toys, treats, leashes, and so much more!
Our mission is to provide the highest level of fun, safety, and comfort to our four-legged guests, as well as world-class service and convenience to their pet parents! If you feel you would be a great addition to our growing team, then apply with us today.
Whether you are checking in guests at the front desk, supervising playtime, or booking reservations in our corporate office, you’ll feel rewarded knowing that you're making Wag Hotels the #1 destination for pet parents looking for a home-away-from-home for their beloved furry family members.
We are urgently seeking hard-working, self-motivated, and passionate dog lovers to join our professional behind-the-scenes squad!! Our educationally based salon offers everything from nail trims and baths to full service hair cutting! We also offer luxury spa services such as Lemon & Sea Salt Baths, Fur Masks, Coconut Oil Silk Treatment, and Temporary Pet Tattoos! All our bathers are sent through comprehensive hands on training and provided a continued education as breed standards evolve in the industry. As a Wag Bather you will be responsible for performing all the bathing services offered by Wag Hotels, which include baths, brush outs, de-matting, drying, teeth brushing, ear cleaning, nail trimming, and anal glad expression. In addition, you will also be responsible for keeping the bathing salon clean and organized. We offer a friendly, welcoming, work environment and a strong team of passionate dog lovers! We are seeking reliable individuals that have a positive attitude, good work ethic, and a willingness to roll up the sleeves and get dirty!
We need individuals who thrive in a fast-paced environment, and are comfortable with will breeds, sizes and coat conditions. Bathers in our company are a key role on our team and represent the front line of our business. An ideal candidate would be a genuine dog lover, pay excellent attention to detail, view teamwork and reliability as an important part of job success, and value career growth.
Qualifications:
· Professional Bathing experience Preferred
· Must be at least 18 years of age.
· Strong communication, customer service and teamwork skills.
· Mandatory availability on Weekends and Holidays
· Ability to handling all breeds and sizes of dogs
· Work in standing position for long periods of time
· Reach, bend, stoop and frequently lift 50 lbs.
Part-time Employee Benefits Include:
- Free daycare for your dog after your first 90 days
- Two weeks of free boarding for your dog or cat (during non-peak periods)
- 30% discount on all retail
- 20% of Services ( A La Carte, Specialized Care, Grooming, Bathing)
- Health Benefits
- Paid sick leave
- 401K
Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Part-time
Pay: $14.00 - $16.50 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Referral program
Work Location: In person
