Top 12 Help desk support Jobs in Milan, Tn

IT Service Tech II
Central Technologies, Inc. —Jackson, TN
- From $19 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
14d
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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IT Service Tech II

Central Technologies, Inc. -
Jackson, TN

Quick Apply

Job Details

Full-time
From $19 an hour
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Desktop computer repair
Customer relationship building
In-person customer service
Hardware maintenance
Client relationship development
Driver's License
Computer hardware
Desktop (troubleshooting support)
Client management
Customer support ticket management
Organizational skills
Desktop administration
Ticketing system technical support
Time management

Full Job Description

IT Tech II

Central Technologies, Inc.

Central Technologies, Inc. is a Technology Solutions Provider headquartered in Knoxville, Tennessee. Central provides a strategic line of technology-related products focused on solutions for Education, Government, and Corporate organizations. Central's employees and contractors have served the technology needs of customers across the Southeast for over 20 years.

Job Type: Full-time Pay: $19.00 per hour Schedule: Monday to Friday, 7:00 AM to 4:00 PM. Applicants should be prepared to occasionally stay late and to get off early on Fridays. Location: Jackson, TN, in person. Travel throughout Tennessee is required, with some out-of-state work possible. Per Diem is offered for occasional overnight travel.

Responsibilities

Provide onsite support for computer and technology problems, including diagnostics and repair under ADP contract for PCs, chromebooks and netbooks/laptops.
Dress and route cabling into telecommunications closets and individual work areas and outlets
Work in unusual or difficult positions: climbing ladders, scaffolding, and lifts, and working in crawl spaces, above ceilings, or underneath desks
Use basic hand tools and power tools; carry and move equipment and tools up to 50 lbs
Complete installations on time and within budget based on customer consultation and expectations
Use approved industry standards and techniques to ensure proper system function with installed equipment
Create documentation; analyze, modify, and test systems to confirm proper function
Maintain and deploy user-specific system images
Confirm installed systems and programs are tested and working properly
Help maintain the company vehicle and keep up with scheduled maintenance
Help maintain inventory for assigned projects
Assist with warehouse maintenance, shipments, deliveries, staging, loading, and unloading as needed
Keep a neat, clean work area and equipment
Coordinate with other departments at Central Technologies to solve client problems independently; report directly to the regional service department coordinator in the Knoxville branch
Design and deliver solutions required by clients
Prioritize job tasks and adapt to changing schedules and assignments
Document work plans and deployments clearly, including manuals for other employees and clients when needed
Keep accurate, punctual ticket records and track metrics
Be willing to work odd hours occasionally
Other duties as assigned

Requirements

Minimum of 3 years of experience as an IT tech desired
2-year degree and A+ certification desired but not required; relevant work experience considered in lieu of formal certification
Computer repair and diagnostic knowledge
Excellent customer service and problem-solving skills
Outgoing personality and ability to work in a team environment
Ticket maintenance history; experience with the ConnectWise suite desired but not required
Advanced-level software support experience (Windows, Mac OS, Avigilon, Linux, etc.) desired
Exceptional communication skills and professionalism in difficult situations
Ability to maintain strong client relationships
Goal-oriented and independent-minded, with the ability to meet requirements set by upper management
Valid driver's license
Must pass a background check
Must have unrestricted work authorization to work in the United States

Desired Characteristics

Projector, tablet, and phone screen repair experience
Security and surveillance installation experience
Printer repair experience
Low-voltage cable installation experience
Experience installing conduit and boxes, and pulling wire
Network experience
Strong organizational skills and excellent time management
Ability to multi-task in a fast-paced environment
Superior phone skills; excellent verbal and written communication
Career-oriented and professional

Education

Associate's degree or equivalent work experience preferred

Benefits

401(k) with company match
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Workplace: Smoke-free Work Location: In person

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Location: In person

Quick Apply

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help desk support jobs in milan, tn

IT Service Tech II

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