Top 557 Manager leadership recruiting Jobs in Milford Ma

Customer Service Manager
NorthStock, Inc. —Southborough, MA
- From $80,000 a year
- Full-time
- Background check
- Management
- 5 years
- Health insurance
- Dental insurance
Quick Apply
2d
Front Office Manager - Renaissance Boston Patriot Place Hotel
Colwen Management Inc —Foxborough, MA
- $67,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
11d
Manager Leadership Recruiting
Staples, Inc. —Framingham, MA
- $90,000 - $130,000 a year
- 3 years
- Bachelor's degree
- Continuous improvement
Talent Partner
Re:Build Manufacturing —Framingham, MA
- $126,710.15 - $190,065.22 a year
- Remote
- Customer service
- Mid-level
- 8 years
- Health insurance
- Dental insurance
Quick Apply
District Manager-New England
Tommy Bahama —Natick, MA
- $94,000 - $125,000 a year
- Weekends as needed
- 7 years
- Merchandising
- Mentoring
Quick Apply
Recruiting Lead
Tutor Intelligence —Watertown, MA
- $137,000 - $174,000 a year
- 5 years
- Mentoring
- Senior level
- Health insurance
Quick Apply
Talent Acquisition Partner
Instron —Norwood, MA
- $115,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
Outreach Manager
Veterans Inc. —Worcester, MA
- $70,000 - $75,000 a year
- Online Application
- Inventory management
- Mid-level
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
Sr. Manager, Talent Management
Thermo Fisher Scientific —Waltham, MA
- $130,000 - $194,950 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Paid parental leave
People & Culture Coordinator
Aqueduct Technologies —Canton, MA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
11d
Leadership Development Program, Associate
Textron Inc. —Providence, RI
- Full-time
- Customer service
- Writing skills
- Mid-level
- Dental insurance
- Tuition reimbursement
5d
Talent Acquisition Operations Specialist
Kailera Therapeutics, Inc. —Waltham, MA
- $98,000 - $120,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Office
- Commuter assistance
- Paid holidays
Quick Apply
14d
Manager - Asset Protection - Shoppers World Rack
Nordstrom —Framingham, MA
- $66,000 - $105,000 a year
- Full-time
- Management
- Computer literacy
- Mid-level
- Store discount
- Disability insurance
1d
Manager, Talent Development
Textron Inc. —Providence, RI
- Full-time
- Customer service
- 5 years
- Office
- Dental insurance
- Tuition reimbursement
1d
Lead Compliance Program Manager
Point32Health —Canton, MA
- $103,111.66 - $154,667.50 a year
- Full-time
- Microsoft Excel
- Office
- 3 years
- Disability insurance
- Health insurance
Special Education Case Manager/Mentor Teacher - Middle School
Milestones Day School & Transition Program —Waltham, MA
- $75,000 - $85,000 a year
- Full-time
- Classroom
- High school
- Customer service
- Paid parental leave
- Disability insurance
Quick Apply
4d
Residential HVAC Install Manager
Boutique Recruiting —Watertown, MA
- From $120,000 a year
- Clean driving record
- Microsoft Outlook
- Construction site
- Paid training
- Paid holidays
Quick Apply
Dining Facility Manager
CW Resources, Inc. —Natick, MA
- From $65,000 a year
- Full-time
- ServSafe
- Customer service
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
3d
Territory Sales Manager - Automotive Parts
Worldpac —Framingham, MA
- $75,900 - $94,900 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Wellness program
- Paid holidays
Automotive Service Manager
Confidential —Worcester, MA
- $120,000 - $180,000 a year
- Full-time
- Dealership
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Quick Apply

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manager leadership recruiting jobs near milford ma

Customer Service Manager

NorthStock, Inc.
Southborough, MA

Quick Apply

Job Details

Full-time
From $80,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Optimizing workflow processes
Management
Customer returns handling
Interpersonal skills
Managing teams in a customer support role
Phone communication
Team leadership
Coaching
ERP systems
Performance management
Team development
Supervising experience
Attention to detail
Quality improvement
Organizational skills
Computer skills
Process improvement planning
Associate's degree
Client interaction via phone calls

Full Job Description

NorthStock is a growing ecommerce distributor of commercial and industrial HVAC equipment and replacement parts. Since 2003, we have provided HVAC professionals with the products they need to keep facilities operating.

We are seeking an experienced Customer Service Manager to lead our customer service function while remaining actively involved in day-to-day customer support. This is a full-time, in-office position located in Southborough, MA.

We are looking for a tech-savvy, customer-focused leader with excellent telephone and communication skills who can take ownership of customer service operations, resolve complex customer issues, develop team members, and ensure customers receive prompt and professional support.

This is a hands-on management position. The Customer Service Manager will work directly with customers by phone and email while also managing escalations, training, procedures, workload, and day-to-day customer service decisions. The position will work closely with our Order Processing team to ensure customers are supported throughout the order lifecycle.

This role is ideal for someone who enjoys solving problems, developing people, improving processes, and taking ownership of customer service performance in a growing company.

Responsibilities

Lead the day-to-day operations of the Customer Service department.
Provide hands-on customer support by phone and email.
Ensure customer inquiries and issues are addressed promptly, accurately, and professionally.
Manage escalated customer issues and make appropriate day-to-day decisions to resolve them.
Assist customers with order status, returns, replacements, refunds, warranty issues, delivery problems, and other post-order concerns.
Coordinate with the Order Processing team and suppliers to resolve customer and order issues.
Monitor customer service workload and ensure outstanding issues are followed through to resolution.
Train, coach, and support customer service team members.
Assist with recruiting, onboarding, and training new team members.
Establish clear expectations and hold team members accountable for performance, reliability, and adherence to procedures.
Develop, maintain, and improve customer service procedures and documentation.
Identify recurring problems and implement process improvements to reduce customer issues and improve efficiency.
Ensure customer interactions, issues, and resolutions are accurately documented in company systems.
Handle multiple software platforms, tasks, emails, and phone calls in a fast-paced environment.
De-escalate difficult situations and resolve customer concerns with professionalism and sound judgment.
Work closely with company leadership to identify opportunities to improve the overall customer experience.

Requirements

5+ years of customer service, service coordination, order management, inside sales support, or related experience.
Prior experience supervising, leading, training, or mentoring customer service employees.
Excellent telephone skills and strong customer service instincts.
Excellent verbal and written communication skills.
Demonstrated ability to independently manage and resolve complex customer issues.
Strong leadership, coaching, and decision-making skills.
Ability to accurately document customer interactions, issues, and resolutions.
Advanced computer skills and the ability to quickly learn new software systems.
Experience using ERP software platforms.
Strong organizational skills and attention to detail.
Ability to prioritize effectively and manage multiple responsibilities in a fast-paced environment.
Process-oriented mindset with experience identifying and implementing improvements.
Dependable and punctual attendance.
Distribution, manufacturing, industrial, HVAC, plumbing, electrical, or related industry experience preferred.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Associate (Required)

Experience:

Customer Service Manager: 5 years (Required)

Ability to Commute:

Southborough, MA 01772 (Required)

Work Location: In person

Quick Apply

Refine Your Search

manager leadership recruiting jobs in milford ma

Customer Service Manager

Front Office Manager - Renaissance Boston Patriot Place Hotel

Manager Leadership Recruiting

Talent Partner

District Manager-New England

Recruiting Lead

Talent Acquisition Partner

Outreach Manager

Sr. Manager, Talent Management

People & Culture Coordinator

Leadership Development Program, Associate

Talent Acquisition Operations Specialist

Manager - Asset Protection - Shoppers World Rack

Manager, Talent Development

Lead Compliance Program Manager

Special Education Case Manager/Mentor Teacher - Middle School

Residential HVAC Install Manager

Dining Facility Manager

Territory Sales Manager - Automotive Parts

Automotive Service Manager

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