Top 8 Help desk support Jobs in Moscow, Id

IT Support Specialist
Sofidel —Lewiston, ID
- On call
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
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IT Help Desk Technician
Lewis Clark Early Childhood Program —Lewiston, ID
- $17.50 - $19.96 an hour
- Full-time
- Computer literacy
- System design
- Driver's License
- Health insurance
- Dental insurance
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4d
IT Operations & Support Technician
Lewis-Clark State College —Lewiston, ID
- From $21.10 an hour
- Full-time
- Classroom
- Microsoft Outlook
- Computer literacy
- Wellness program
- Paid parental leave
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help desk support jobs near moscow, id

IT Support Specialist

Sofidel -
Lewiston, ID

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Job Details

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Referral program

Qualifications

Windows
Microsoft Office
Customer support ticket management
Desktop applications
Ticketing system technical support

Full Job Description

IT Support Specialist

Sofidel America is seeking an IT Support Specialist to join our local team. This role provides front-line technical support to our corporate office and manufacturing plants. We are looking for a dependable, service-oriented professional who is interested in long-term growth in a stable organization.

The IT Support Specialist will deliver timely, high-quality technical support while continuously improving the user experience through effective problem resolution and documentation.

Key Responsibilities:

Provide first-level technical support to end users via a centralized ticketing system, phone, and in person.
Manage and prioritize support requests using the ticketing system to ensure timely resolution.
Troubleshoot hardware, software, and basic network issues.
Install, configure, and maintain desktop systems, printers, and applications.
Document issues, solutions, and procedures in the knowledge base.
Escalate complex, structural, or infrastructure-related issues to the National Support Team while providing local context and hands-on assistance as needed.
Support both office and plant environments as required.
Participate in on-call or emergency support rotation as scheduled.

Requirements:

Associate’s or Bachelor’s degree in Information Technology or related field preferred.
1–3 years of IT support or helpdesk experience.
Working knowledge of Windows 10/11 and Microsoft 365.
Basic understanding of networking concepts and Active Directory.
Experience using a centralized ticketing system (e.g., ServiceNow or similar).
Strong customer service and communication skills.
Proven ability to work independently with minimal daily supervision, demonstrating strong prioritization and time management skills.
Ability to learn new systems and technologies quickly.
Relevant certifications (A+, Network+, or similar) are a plus.
Ability to travel occasionally as needed to support business operations and multiple facility locations.

What’s in it for you?

Competitive pay and bonus opportunities
Comprehensive medical, dental, and vision insurance
401(k) with company match and access to financial advisory support
Professional training and career development
Paid vacation and a professional, supportive work environment
Employee referral bonus programs

Equal Opportunity Employer:
Sofidel America is an equal opportunity employer. Sofidel America is committed to the spirit and letter of all federal, state, and local laws and regulations pertaining to equal opportunity.

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help desk support jobs in moscow, id

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