Top 53 Library Jobs in Naperville Il

Customer Services Assistant- Nichols Library
Naperville Public Library —Naperville, IL
- $18.65 an hour
- Microsoft Outlook
- High school diploma or GED
- Reliable transportation
- Paid training
- Paid parental leave
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Circulation Assistant - Nichols Library
Naperville Public Library —Naperville, IL
- $16 an hour
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- Paid training
- Paid parental leave
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Circulation Assistant - Naper Boulevard Library
Naperville Public Library —Naperville, IL
- $16 an hour
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- Paid training
- Paid parental leave
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Customer Services Assistant-95th Street Library
Naperville Public Library —Naperville, IL
- $18.65 an hour
- Microsoft Outlook
- High school diploma or GED
- Reliable transportation
- Paid training
- Paid parental leave
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Library Associate 1
Helen Plum Library —Lombard, IL
- $19.14 - $23.92 an hour
- 8 hour shift
- Spanish
- Bachelor's degree
- Entry level
- Tuition reimbursement
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3d
Archives and Library Assistant (Part-time - 15-20 Hours/Week) - Schaumburg, IL
American Society of Anesthesiologists —Schaumburg, IL
- $25 an hour
- Part-time
- Hybrid work
- Office
- High school diploma or GED
- Organizational skills
- On-the-job training
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Circulation Assistant - 95th Street Library
Naperville Public Library —Naperville, IL
- $16 an hour
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- Paid training
- Paid parental leave
Quick Apply
CIRCULATION SERVICES AIDE
Fountaindale Public Library —Bolingbrook, IL
- $15.25 - $23.87 an hour
- Part-time
- Writing skills
- No experience needed
- Computer skills
- Paid holidays
- Paid time off
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Children's Services Associate - 95th Street Library
Naperville Public Library —Naperville, IL
- $21.30 an hour
- Rotating weekends
- Microsoft Outlook
- 5 years
- Computer literacy
- Paid training
- Paid parental leave
Quick Apply
16h
Library Learning Center Aide - Part Time
West Chicago Elementary School District 33 —West Chicago, IL
- $16.49 - $17.59 an hour
- Part-time
- Spanish
- Elementary school
- Entry level
- Paid time off
Page / Shelver
White Oak Library District —Romeoville, IL
- $15 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Entry level
Studio 411 - Library Associate 2 - Adult Library Services
Helen Plum Library —Lombard, IL
- $23.54 - $29.43 an hour
- Part-time
- Computer literacy
- Maintenance
- Mid-level
- Tuition reimbursement
Quick Apply
2d
Library Support Specialist
Waubonsee Community College —Sugar Grove, IL
- $22.44 - $27.04 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Program Assistant - Library
Triton College —River Grove, IL
- $18.50 an hour
- Part-time
- High school diploma or GED
- University
- Organizational skills
2d
Graphics Assistant (Full-Time)
Schaumburg Township District Library —Schaumburg, IL
- $17.65 - $21.18 an hour
- Weekends as needed
- Basic math
- High school diploma or GED
- Entry level
- Paid parental leave
- Paid holidays
ADULT AND TEEN SERVICES SPECIALIST - PROGRAMMING (PART-TIME)
Fountaindale Public Library —Bolingbrook, IL
- $18.92 - $29.71 an hour
- Part-time
- Mid-level
- Organizational skills
- 1 year
- Paid holidays
- Paid time off
Quick Apply
Digital Asset Librarian
viva —Lisle, IL
- $17 - $22 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
1h
Circulation Clerk I
White Oak Library District —Crest Hill, IL
- From $17 an hour
- Part-time
- Spanish
- Computer literacy
- High school diploma or GED
Student Worker - Library Student Technology
Waubonsee Community College —Sugar Grove, IL
- $15.55 an hour
- Part-time
- Bilingual
- Google Workspace
- University
Reference Librarian
Illinois Mathematics and Science Academy —Aurora, IL
- $60,341 - $75,426 a year
- Full-time
- School experience
- 5 years
- Mid-level
- Health insurance
- Dental insurance

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Customer Services Assistant- Nichols Library

Naperville Public Library -
Naperville, IL

Quick Apply

Job Details

$18.65 an hour

Benefits

Paid training
Paid parental leave
Pension plan
Parental leave

Qualifications

In-person customer service
High school diploma or GED

Full Job Description

POSITION SUMMARY

The Customer Services Assistant assists customers at the public desk in all areas of Library services, providing consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.

RESPONSIBILITIES

Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.

Performs customer service activities for the library, including issuance of library cards, processes and routes materials, collects fees, processes Library’s & LINKin expired Holds, and shelf reads.

Responds to customer requests promptly and courteously referring difficult or unusual requests to the appropriate Library staff with discretion.

Assists customers with use of Library equipment, print resources, technology, and online resources.

Troubleshoots basic problems with self-check machines, phones, and other departmental equipment.

Ensures the quality of the collection material by reviewing materials, processing lost material and routing damaged items to the appropriate department.

Facilitates communication concerning building issues with the Facilities Department and Library management.

Answers and responds to phone inquiries and/or routes calls to appropriate department.

Processes and completes curbside service.

Processes Inter-Library Loan (ILL) items and communicates with ILL customers.

Inspects and records safety of credit card machines, according to PCI guidelines.

Handles and records lost and found materials according to guidelines.

Makes announcements over the public address system as needed.

Accepts and reviews used material donations, according to guidelines. Maintains Used Book Sale section.

Collaborates on programs/projects with other staff, occasionally at other locations.

Assists with paging list fulfillment, including pulling, processing, and shelving Holds.

Monitors and maintains order in the public areas to ensure a welcoming environment for customers.

Assists and completes departmental statistics and reports.

Attends and assists with Outreach Library events.

May periodically serve as Person In Charge (PIC), providing support for employees, customers, and facility issues.

Attends professional development opportunities.

KNOWLEDGE/SKILLS/ABILITIES

Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.

Demonstrates exceptional customer service, providing quality assistance to vendors, customers and staff.

Keeps current in relevant technology, uses computer software programs such as Microsoft Office and Outlook and common office equipment to complete tasks/assignments.

Uses problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.

Uses computer software and common office equipment to complete tasks, keeps current with relevant technology.

Service oriented, provides quality customer assistance; establishes and maintains effective relationships with customers and staff.

Maintains confidentiality, professionalism, and discretion in situations.

Possesses strong technical skills. Familiar with a range of hardware and software technologies.

Strong organizational and time management abilities. Complete assignments and projects in a timely manner.

Demonstrates appropriate money management responsibilities.

Responsive to change and demonstrates adaptability.

Takes responsibility for consistent completion and follow-up on all tasks.

Maintains a positive approach while tasking in adverse situations.

Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS

High school diploma or equivalent.

Minimum two years of customer service experience.

Bilingual proficiency a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Communicate with staff and customers in person, via email and over the phone.

May require either being in a stationary position or moving about for prolonged periods.

Moves equipment or library materials weighing up to 35 lbs.

Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

BENEFITS

The benefits for this position include:

Annual Vacation Accrual: 2 weeks per year
Holidays: 7 days per year
Annual Sick Accrual: 12 days per year
Up to 5 Personal Days per calendar year prorated based on the hire date
Illinois Municipal Retirement Fund (Pension Plan)
12 weeks paid parental leave
Training and development opportunities

WORK SCHEDULE

Monday 1 - 5 p.m.

Tuesday 1 - 5 p.m.

Wednesday 5 - 9 p.m.

Thursday OFF

Friday 1 - 5 p.m.

1 Sat/mo. 1 - 5 p.m.

1 weekend/mo.

1 Friday 5 - 9 p.m.

1 Saturday 8:30 a.m. - 5 p.m.

1 Sunday 1 - 5 p.m.

To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)

Quick Apply

Refine Your Search

library jobs in naperville il

Customer Services Assistant- Nichols Library

Circulation Assistant - Nichols Library

Circulation Assistant - Naper Boulevard Library

Customer Services Assistant-95th Street Library

Library Associate 1

Archives and Library Assistant (Part-time - 15-20 Hours/Week) - Schaumburg, IL

Circulation Assistant - 95th Street Library

CIRCULATION SERVICES AIDE

Children's Services Associate - 95th Street Library

Library Learning Center Aide - Part Time

Page / Shelver

Studio 411 - Library Associate 2 - Adult Library Services

Library Support Specialist

Program Assistant - Library

Graphics Assistant (Full-Time)

ADULT AND TEEN SERVICES SPECIALIST - PROGRAMMING (PART-TIME)

Digital Asset Librarian

Circulation Clerk I

Student Worker - Library Student Technology

Reference Librarian

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