Top 754 Customer support associate Jobs in New Rochelle, Ny

Customer Support Associate
Pilot Fiber —New York, NY
- $52,000 - $70,720 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
Associate Customer Support Specialist
Miter —New York, NY
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Office
- Entry level
- Commuter assistance
- Paid parental leave
HVAC Technical Support Associate
Johnstone Supply - NY/CT —Farmingdale, NY
- $45 - $65 an hour
- Full-time
- 7 years
- Driver's License
- Driving
- Health insurance
- Dental insurance
Quick Apply
Tax Support Associate – Retail
Intuit —Yonkers, NY
- $32.50 - $36.00 an hour
- Part-time
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
7d
Wealth Management: Client Service Associate
Northwestern Mutual —New York, NY
- $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- 5 years
- Disability insurance
- Health insurance
Quick Apply
3d
Tax Support Associate – Retail
Intuit —Great Neck, NY
- $32.50 - $36.00 an hour
- Part-time
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
7d
Accounting Associate - Customer Accounting
Group One LTD —Farmingdale, NY
- $62,000 - $72,000 a year
- Full-time
- Mid-level
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Associate Director, PBM Client Services
Healthcare Support —New York, NY
- $163,000 - $190,000 a year
- Monday to Friday
- Hybrid work
- 6 years
- Office
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
13d
Customer Experience Associate
Primwave Consulting —Franklin Lakes, NJ
- $52,000 - $63,000 a year
- Full-time
- Office
- Business development
- Organizational skills
Quick Apply
3d
Associate, Alternatives Distribution and Client Services
Macquarie Group Limited —New York, NY
- $110,000 - $150,000 a year
- Full-time
- 5 years
- Finance
- Bachelor's degree
- Paid parental leave
- Health savings account
Tax Support Associate – Retail
Intuit —Mineola, NY
- $32.50 - $36.00 an hour
- Part-time
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
7d
Tax Support Associate – Retail
Intuit —Norwalk, CT
- $32.50 - $36.00 an hour
- Part-time
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
7d
Client Service Associate / Wealth Management Operations Specialist
Asset Management Group Inc —Stamford, CT
- $75,000 - $90,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Cashier & Customer Service Associate
P.C. Richard & Son, LLC —Oceanside, NY
- $17.50 - $18.00 an hour
- Weekends as needed
- Office
- In-person
- Entry level
- Health savings account
- Health insurance
Quick Apply
Senior Registered Client Service Associate - New York, NY
Raymond James Financial, Inc. —New York, NY
- $55,000 - $96,000 a year
- Full-time
- High school
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Dealership Customer Service Associate
DealerFLEX —Englewood, NJ
- $15.49 - $16.49 an hour
- Full-time
- 18 years or older
- Clean driving record
- Dealership
- Health insurance
- 401(k)
Quick Apply
1d
Customer Service Associate (Non-Bilingual)
PSEG —Melville, NY
- $23.56 - $30.00 an hour
- Extended hours
- Hybrid work
- Computer literacy
- Pass drug screening
- Windows
- Health insurance
- Dental insurance
14d
Administrative Support Team Associate, Cross County - Full Time
Macy’s —Yonkers, NY
- $17.00 - $22.59 an hour
- Weekends as needed
- English
- Office
- 1 year
- Store discount
- Paid holidays
Mailroom Associate/Reception Support
UniCredit New York Branch —New York, NY
- $24 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
7d
Administrative Support Team Associate, Bay Plaza - Part Time
Macy’s —Bronx, NY
- $17.00 - $22.59 an hour
- Part-time
- English
- Office
- 1 year
- Store discount
- Paid holidays

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Customer Support Associate

Pilot Fiber
New York, NY

Apply Now

Job Details

Full-time
$52,000 - $70,720 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Stakeholder relationship building

Full Job Description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

ON A TYPICAL DAY YOU’LL

Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses that align with Pilot’s high-quality and customer-centric standards.
Serve as the first point of contact for technical inquiries, providing initial troubleshooting support and escalating complex issues to our network support team.
Address non-technical customer issues and provide support for account changes such as upgrades, downgrades, cancellations, moves, and billing inquiries, escalating advanced issues to internal teams.
Investigate outage alerts, escalate to the appropriate technical team, and proactively send notifications to customers.
Serve as a liaison between our customers and internal teams (Network Operations & Support, Accounting, Service Delivery, and Customer Experience), facilitating communication and ensuring timely resolutions and consistent updates every step of the way.
Conduct proactive customer outreach and support ad-hoc data cleanup initiatives to enhance customer engagement and maintain the integrity of internal records.
Understand and identify support trends; surface customer feedback cross-functionally to continuously improve our service and advocate for customer needs.
Adhere to all external SLAs and internal SLOs for support tickets and phone calls.

WHAT WE’RE LOOKING FOR

1-3 years of direct, customer-facing experience (B2B a plus but not required)
Outstanding communication skills - written and verbal - with the ability to tailor messaging to audiences of varying backgrounds and an ability to translate complex technological concepts into clear, digestible language.
Intermediate technical acumen and ability to grasp technical concepts quickly
Ability to grasp technical concepts to troubleshoot customer connectivity issues and assist customers with related questions.
Familiarity with using helpdesk and project management tools like Zendesk, Asana, Salesforce, etc.
Strong problem-solving skills, a curious nature, and a genuine interest in expanding technical knowledge.
Ability to manage customer interactions and escalate effectively, ensuring timely resolution and customer satisfaction
Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
Impeccable attention to detail and ability to deliver high-quality work, ensuring accuracy and consistency
Ability to build effective relationships and collaborate across teams
Personable and relatable, with the ability to connect with customers
Ability to leverage internal and external resources to solve problems
Prior helpdesk experience in the service provider industry a plus
CompTIA A+ certification or equivalent a plus
Availability to work a standard 8-hour shift (excluding breaks) within team coverage hours of 7:00 AM – 7:00 PM, with flexibility for occasional early morning or evening hours based on business needs.

PILOT’S PAY & PERKS

Base salary of $52,000 - $70,720
Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.

VISA SPONSORSHIP NOT AVAILABLE

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Refine Your Search

customer support associate jobs in new rochelle, ny

Customer Support Associate

Associate Customer Support Specialist

HVAC Technical Support Associate

Tax Support Associate – Retail

Wealth Management: Client Service Associate

Tax Support Associate – Retail

Accounting Associate - Customer Accounting

Associate Director, PBM Client Services

Customer Experience Associate

Associate, Alternatives Distribution and Client Services

Tax Support Associate – Retail

Tax Support Associate – Retail

Client Service Associate / Wealth Management Operations Specialist

Cashier & Customer Service Associate

Senior Registered Client Service Associate - New York, NY

Dealership Customer Service Associate

Customer Service Associate (Non-Bilingual)

Administrative Support Team Associate, Cross County - Full Time

Mailroom Associate/Reception Support

Administrative Support Team Associate, Bay Plaza - Part Time

I want to receive the latest job alert for customer support associate in new rochelle, ny

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