Top 12 Help desk support Jobs in Normal Il

IT Support Specialist I
Illinois State Credit Union —Normal, IL
- $19 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
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1d
Campus IT Specialist
Boldyn Networks —Eureka, IL
- $25 - $35 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- University
- Paid parental leave
- Parental leave
IT Analyst
PINNACLE ACTUARIAL RESOURCES INC —Bloomington, IL
- $80,000 - $110,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Profit sharing
- Disability insurance
Service Desk Engineer
GFI Digital —Bloomington, IL
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
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IT Help Desk Technician / Entry-Level System/Network Administrator
MTK Technologies, Inc. —Savoy, IL
A valid driver’s license and a reliable vehicle. Understanding of fundamental networking concepts. Experience with advanced networking concepts.
$21 - $26 an hour
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Desktop Support Technician - ONSITE
Ovation Workplace Services —Peoria, IL
Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site…
$40,000 - $48,000 a year
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7d

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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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IT Support Specialist I

Illinois State Credit Union -
Normal, IL

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Job Details

Full-time
$19 - $20 an hour
1 day ago

Benefits

Paid holidays
Disability insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Equipment troubleshooting
Windows
High school diploma or GED
Driver's License
Internal employee customer service
Desktop (troubleshooting support)
Desktop administration

Full Job Description

Description:

About Us

Illinois State Credit Union (ISCU) is a member-owned financial cooperative serving roughly 18,000 members across five branches in Illinois. We exist to help our members reach their financial goals, and we believe the way we make people feel is the most powerful product we offer. Every team member plays a part in delivering that experience.

Position Summary

This full-time entry level IT position is responsible for providing first-level technical support to employees by troubleshooting hardware, software, network, and technology-related issues. This position serves as the primary point of contact for help desk requests and assists with maintaining end-user systems, equipment deployments, account administration, and technology support across the organization. The ideal candidate demonstrates strong customer service skills, technical aptitude, and a willingness to learn.

Work Environment

This position operates primarily in an office environment and requires the employee to perform their duties on-site at our Center St. location. The role provides support to employees across all credit union locations. The role will require occasional between branch facilities and participation in technology projects outside normal business hours. The position also requires a rotating on-call schedule for Saturday support.

Essential Duties and Responsibilities

Provide first-level support for desktop, laptop, printer, mobile device, network and peripheral issues.
Respond to and resolve help desk tickets in a timely and professional manner.
Install, configure, and maintain computer hardware and software.
Assist with user account creation, modification, and termination activities.
Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
Troubleshoot network connectivity, VPN, and remote access issues.
Document technical issues, resolutions, and procedures within the ticketing system.
Assist with workstation deployments, upgrades, and equipment replacements.
Participate in onboarding and offboarding processes for employees.
Maintain inventory records for technology assets.
Follow IT security policies and assist with cybersecurity best practices.
Escalate complex technical issues to senior IT staff when necessary.
Assist with technology projects and system implementations as assigned.
Perform other duties as assigned.
Help support credit union Core functionality
Coordination with vendors

Requirements:

Required Qualifications

Basic understanding of Windows operating systems and desktop support.
Knowledge of Microsoft 365 applications and services.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to prioritize workload and manage multiple tasks.
Commitment to providing exceptional customer service.
Valid driver's license to travel between branches
High school diploma or equivalent required

Preferred Qualifications

CompTIA A+, Network+, or similar technical certification.
Experience with Active Directory and Microsoft Entra ID.
Experience supporting Microsoft Teams and SharePoint.
Familiarity with endpoint management tools such as Microsoft Intune.
Prior customer service or technical support experience.
Microsoft 365 and Copilot experience
Experience with ticketing systems
Cybersecurity awareness
Core banking and financial institution technologies
Associate degree, technical training, or equivalent experience preferred

Knowledge, Skills, and Abilities

Ability to diagnose and resolve common technical issues.
Strong attention to detail and organizational skills.
Ability to communicate technical concepts to non-technical users.
Ability to work independently and within a team environment.
Willingness to learn new technologies and technical processes.
Understanding of cybersecurity principles and data protection practices.

Physical Requirements

Ability to sit, stand, walk, bend, and lift equipment up to 50 pounds.
Ability to travel between branch and office locations as needed.
Ability to work occasional after-hours maintenance of windows or technology deployments.

Other Information

Health, Dental, Vision
401k
Paid Time Off
Holidays
Life Insurance
Long-Term Disability

Illinois State Credit Union is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, genetic information, or veteran status. Accommodations may be available upon request.

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help desk support jobs in normal il

IT Support Specialist I

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