Top 10 Help desk technician Jobs in Opelika Al

IT Support Technician
Granade Technology Solutions —Opelika, AL
- $38,000 - $50,000 a year
- Full-time
- Mid-level
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
7d
IT Technician I
Phenix City —Phenix City, AL
- $19.65 an hour
- Overtime
- Microsoft Outlook
- Computer Science
- Office
- Employee assistance program
Instructional Technology Technician
Alabama State Department of Education —Tuskegee, AL
- Computer Science
- Writing skills
- Mid-level
2d
Construction Technician
Auburn University —Auburn University, AL
- $35,610 - $59,260 a year
- Full-time
- Classroom
- Construction site
- Mid-level
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Phenix City, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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IT Support Technician

Granade Technology Solutions -
Opelika, AL

Quick Apply

Job Details

Full-time
$38,000 - $50,000 a year
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop support
User support
Windows support

Full Job Description

Job Summary

Granade Technology Solutions is looking for an IT Support Technician who wants to do more than work from a script and escalate tickets.

This role combines frontline helpdesk support with hands-on field work. You’ll answer support calls, work tickets, troubleshoot Windows and Microsoft 365 issues remotely, and travel to client sites when hands-on work is needed.

We’re not looking for someone who already knows everything. We’re looking for someone who troubleshoots logically, communicates well, follows established processes, and learns quickly.

Duties

Answer incoming support calls and provide frontline technical assistance
Monitor, respond to, and document support tickets in our PSA system
Troubleshoot Windows, Microsoft 365, printers, networking, and common end-user issues
Provide remote support and recognize when an issue needs to be escalated
Travel to client sites for onsite troubleshooting and hardware installation
Install and replace PCs, switches, wireless access points, firewalls, and other IT equipment
Work with senior technicians during more complex troubleshooting and installations
Build and provision new PCs using established processes and tools
Communicate clearly with clients about problems, progress, and next steps
Document completed work and update technical documentation when appropriate

Skills

1–3 years of IT support, helpdesk, break-fix, internal IT, or MSP experience preferred
Strong troubleshooting and problem-solving skills
Comfortable supporting clients by phone and onsite
Hands-on Windows and Microsoft 365 support experience
Basic understanding of IP addressing, DNS, DHCP, switching, Wi-Fi, and VLANs
Comfortable with hands-on IT work and equipment rooms
Able and willing to travel to local client sites during the workday
Dependable, organized, and able to work through problems independently
CompTIA A+, Network+, Microsoft certifications, or similar credentials are a plus
MSP experience helpful but not required

Grow Your IT Skills

This role offers exposure to technology you may not get in a large corporate or university helpdesk. You’ll work alongside experienced technicians supporting Microsoft 365, Entra ID, networking, firewalls, Wi-Fi, cloud services, endpoint management, cybersecurity tools, and more.

You won’t be expected to know everything on day one. As your skills grow, you’ll have opportunities to take on more responsibility and increasingly advanced work.

Pay: $38,000.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk technician jobs in opelika al

IT Support Technician

IT Technician I

Instructional Technology Technician

Construction Technician

Now Hiring IT and Telecom Field Technicians

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