Position Summary
The Maltz Jupiter Theatre is seeking a full-time, year-round Front of House and Bar Manager to be responsible for overseeing front-of-house functions, concessions, patron services and building operations for performances, events, and special experiences throughout the Theatre. Although the Maltz Jupiter Theatre operates year-round, the performances and events mainly take place between October and April.
Essential Responsibilities:
Front-of-House Management
· Oversee all House Managers and House Attendants.
· Assist with scheduling House Managers and House Attendants to ensure appropriate staffing levels for each performance, event, or special experience.
· Provide direction, support, and accountability to front-of-house staff and ensure staff understand the specific requirements and expectations for each event or experience.
· Serve as the primary front-of-house point of contact during performances, events, and special experiences for patron concerns and operational issues.
· Coordinate the resolution of box office, security, facility, concessions, and other operational issues that arise.
· Maintain a safe, welcoming, organized, and professional environment for patrons, staff, volunteers, performers, and guests.
· Oversee overall building operations during performances, events, and special experiences.
Concessions Operations
· Oversee all concessions operations associated with performances, events, and special experiences.
· Ensure lobby and front-of-house areas are properly prepared and presentation-ready.
· Ensure bars and other concession service areas are properly staffed, stocked, organized, and ready for service.
· Ensure all areas associated with special experiences are properly prepared prior to guest arrival.
· Ensure the gift shop is properly opened, stocked, organized, and ready for patrons.
· Complete all opening procedures prior to performances, events, and special experiences.
· Establish and maintain service standards and procedures for all concessions operations.
· Monitor concessions services throughout performances and events and address operational issues as they arise.
· Manage cash handling procedures associated with bar and concessions operations.
· Count and verify cash drawers prior to opening and at the conclusion of intermission.
· Complete required cash-out procedures and ensure accurate reconciliation of drawers.
· Oversee gift shop cash handling and point-of-sale procedures during performances and events.
· Ensure cash drawers in the gift shop are properly counted, reconciled, and closed at the conclusion of operations.
· Complete all required closing procedures following performances and events.
· Secure front-of-house areas and ensure all operational areas are properly shut down.
Volunteer Training and Show-Day Management
· Provide operational input to the Volunteer Coordinator regarding staffing needs for performances, events, and special experiences.
· Train volunteers specifically assigned to bar operations.
· Assist with training volunteers specifically related to gift shop operations, shuttle operations, and scanning operations.
· Provide additional operational guidance and training as needed for these specific areas.
· On show days, provide direction and oversight to volunteers working in areas under the Production Operations Manager’s responsibility.
· Ensure volunteers have the information, equipment, and support necessary to successfully perform their assigned duties on show day.
· Address volunteer questions, operational issues, and performance concerns that arise during a show or event.
· Communicate volunteer-related issues to the Volunteer Coordinator when follow-up or additional training is needed.
Inventory and Purchasing
· Maintain overall inventory control for front-of-house, concessions and bar operations.
· Order and restock concessions supplies, bar supplies, front-of-house supplies, and other operational materials and ensure adequate inventory is available on hand for all scheduled events.
· Maintain inventory of supplies needed for special events and guest experiences.
· Organize storage areas to ensure supplies and merchandise are accessible, properly maintained, and accounted for.
· Monitor usage and help maintain cost-effective inventory practices.
· Maintain appropriate levels of glassware and other bar equipment and supplies.
Special Events and New Guest Experiences
· Provide operational support for other events and special experiences such as on-stage opportunities, the GR2 experience, VIP experiences, interactive programs, and other new offerings.
· Help determine staffing, volunteer training, concessions, inventory, equipment, guest-flow, and operational needs for new guest experiences.
· Oversee concessions needs for special events and programs.
Operational Coordination
· Work closely with production, box office, security, facilities, marketing, the Volunteer Coordinator, and other Theatre personnel to ensure successful performances and events.
· Participate in planning meetings for events and experiences that require operational support.
· Assist with the development and implementation of front-of-house policies, procedures, and standard operating procedures.
· Identify operational issues and recommend improvements to increase efficiency, safety, and quality of the patron experience.
· Maintain accurate operational records and documentation as required.
· Perform other duties related to venue and production operations as assigned.
Key Qualifications
· Prior food and beverage management experience preferred, including bartending experience.
· Strong leadership and communication skills.
· Excellent organizational and time-management abilities.
· Ability to remain calm and make effective decisions in a fast-paced environment.
· Strong customer service and conflict-resolution skills.
· Ability to provide direction and support to staff and volunteers.
· Strong attention to detail, particularly regarding cash handling, inventory, building readiness, and guest experience.
· Ability to coordinate multiple departments, events, and responsibilities simultaneously.
· Ability to adapt to new programs, experiences, and changing operational requirements.
· Professional, dependable, flexible, and service-oriented approach.
· Proficient in Microsoft Office, including Word and Excel.
· Ability to lift and carry at least 20 pounds and work standing on feet, walking, bending and reaching.
· Must be able to work flexible hours, including evenings, weekends, holidays, show dates, and special events as required by the Theatre’s performance schedule.
The Maltz Jupiter Theatre is committed to fostering an inclusive, welcoming, and respectful environment. We believe that diversity strengthens our organization, enriches our storytelling, and deepens our connection to the community we serve. Qualified applicants from underrepresented populations are strongly encouraged to apply. The Maltz Jupiter Theatre is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, gender, national origin, age, disability, marital status, or veteran status.
Pay: $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
