Top 1906 Relations manager Jobs in Phoenix Az

Director of Customer Service and Innovation
City of Goodyear, AZ —Goodyear, AZ
- $149,518.56 - $221,960.94 a year
- Full-time
- 7 years
- Writing skills
- Office
- Paid holidays
- Disability insurance
3d
Senior Project Manager - Heavy Civil - Structures & DOT Projects
W. W. Clyde & Co. —Phoenix, AZ
- From $135,000 a year
- Full-time
- Clean driving record
- Civil engineering
- 6 years
- Profit sharing
- Fuel card
Quick Apply
Manager, Investor Relations
StandardAero —Scottsdale, AZ
- Full-time
- No experience needed
- Office
- 3 years
- AD&D insurance
- Disability insurance
Architectural Associate - Entry Level
Farnsworth Group —Phoenix, AZ
- Online Application
- Construction site
- Master's degree
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Collision Center Manager
Confidential —Phoenix, AZ
- From $144,000 a year
- Full-time
- ASE Certification
- Background check
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
Water/Wastewater Senior Project Manager
Ardurra Group, Inc. —Phoenix, AZ
- Engineering
- English
- Office
Quick Apply
Champion Engagement Manager
Colossal Management LLC —Scottsdale, AZ
- $62,500 - $67,500 a year
- Full-time
- Hospitality
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
General Manager - Utilities
Contract Callers Inc. (CCI) —Phoenix, AZ
- $110,000 a year
- Full-time
- Background check
- Microsoft Access
- 5 years
- Health insurance
- Dental insurance
Quick Apply
5d
Account Manager
GDI Services Inc US —Phoenix, AZ
- Microsoft Word
- Microsoft Outlook
- Mid-level
Quick Apply
Account Manager - Commercial Lines
Trucordia —Scottsdale, AZ
- Full-time
- Research
- Mid-level
- 2 years
- Health savings account
- AD&D insurance
Quick Apply
Branch Sales Manager
Reliance First Capital, LLC —Tempe, AZ
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
20h
HR & Recruiting Coordinator
Confidential Company —Tempe, AZ
- $25 - $35 an hour
- Full-time
- Background check
- Spanish
- English
- Health savings account
- Health insurance
Quick Apply
Dialysis Facility Administrator - Chandler Acutes
U.S. Renal Care —Phoenix, AZ
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
HVAC Service Supervisor
Haynes Mechanical Systems —Phoenix, AZ
- $95,000 - $115,000 a year
- Full-time
- Clean driving record
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid holidays
- Relocation assistance
Quick Apply
Sequence Integrator
ASML —Phoenix, AZ
- Full-time
- Customer service
- Bachelor of Science
- Writing skills
Account Manager - Commercial Lines
Trucordia —Phoenix, AZ
- Full-time
- Research
- Mid-level
- 2 years
- Health savings account
- AD&D insurance
Quick Apply
HR Manufacturing Business Partner
Advantest —Chandler, AZ
- $83,700 - $106,500 a year
- Contract
- Background check
- 5 years
- Mid-level
Quick Apply
10d
Account Manager / Point of Contact
Next Gen HR Solutions —Phoenix, AZ
- $17.00 - $18.50 an hour
- Full-time
- Spanish
- Computer literacy
- English
Quick Apply
Senior Insurance Producer
Pinnacle Partners —Scottsdale, AZ
- $70,000 - $100,000 a year
- Hybrid work
- Mid-level
- Office
- Communication skills
- Flexible schedule
Quick Apply
FlexEtc - Ops Lead
FlexEtc —Phoenix, AZ
- $47,840 - $62,000 a year
- Full-time
- Mid-level
- Warehouse
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d

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Director of Customer Service and Innovation

City of Goodyear, AZ -
Goodyear, AZ

Apply Now

Job Details

Full-time
$149,518.56 - $221,960.94 a year
3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Life insurance

Qualifications

Statistics
Staff supervision
Team leadership
Writing skills
Employee relationship building
Driver's License
Algebra
Task assignment
Technical Proficiency
Program budgeting

Full Job Description

Job Description Summary

The position will be open until filled with a first review date of August 14, 2026

The Director of Customer Service and Innovation leads organizational efforts to enhance customer experience, drive service excellence, and implement innovative practices across all service channels. This role is responsible for strategic planning, continuous improvement, performance measurement, and oversight of customer-facing operations, including the 311 Call Center.

Director of Customer Service and Innovation Recruitment Brochure

The ideal candidate for this newly created leadership role will be an experienced, forward-thinking professional who brings a blend of strategic vision, analytical strength, people-centered leadership, and deep expertise in customer experience. Joining an organization with an award-winning workplace culture, the chosen candidate must be capable of elevating that culture even further— making customer service excellence a defining organizational cornerstone and leveraging the city’s culture to deliver exceptional performance.

Key attributes of the Ideal Candidate:

Strategic and innovative thinker
Expert in performance management and KPI frameworks
Strong continuous improvement leader
Call center operations expertise
Culture builder and people - centered leader
Collaborative relationship builder
Skilled communicator and change champion
Results - driven, purpose - driven leader

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals who are committed to building and maintaining a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:

Adaptability - Integrity - Initiative - Empathy - Optimism – Innovation

Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.

Essential Functions

Directs organization-wide customer service strategies, aligning service delivery with strategic objectives, performance expectations, and long-term planning priorities.
Leads the design, implementation, and monitoring of organizational performance measures, KPI frameworks, and customer experience dashboards used to guide decision-making and resource allocation.
Oversees continuous improvement initiatives to streamline workflows, reduce service friction, and enhance operational efficiency across all customer service functions.
Provides strategic leadership for the 311 Call Center, ensuring responsive, accurate, and high-quality service through modern tools, clear procedures, and effective staff development.
Introduces and evaluates innovative technologies, service platforms, and process enhancements that strengthen customer engagement and support modernization of services.
Collaborates with departments to improve customer touchpoints, integrate service systems, and promote organization-wide service consistency and accessibility.
Develops and maintains customer feedback systems and analytics processes that identify service trends, monitor satisfaction levels, and guide continuous improvement efforts.
Leads, mentors, and evaluates staff within customer service and innovation teams, cultivating a culture focused on service excellence, problem solving, adaptability, and innovation.

Requirements

Formal Education/Knowledge: Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent combination of education and experience.
Experience: Seven or more years of progressive experience in customer service management, operations, innovation, or process improvement.
Certifications and Other Requirements: Lean Six Sigma Black Belt Certification is highly desirable, but not required, Valid Driver’s License
Reading: Work requires the ability to read and comprehend complex legal documents, development agreements and contracts, executive business letters and communications, development-related documents, master plans, design guidelines, construction site plans, budget documents, business magazine, journals, newspapers and technical reports, strategic or operational plans.
Math: Work requires the ability to perform moderately complex math calculations such as addition, subtraction, multiplication, division, college algebra, and statistics.
Writing: Work requires college-level ability to write communication with executive management, City Council, and business executives; and prepare marketing documents, development agreements, and concise, professional letters.
Managerial: Complex - Work requires managing and monitoring work performance of a department including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.
Budget Responsibility: Significant - Has responsibility for final approval of a department’s budgetary recommendations to a Deputy City Manager/City Manager. Monitors progress toward fiscal objectives and adjusts plans as necessary to reach them.
Policy/Decision Making: Significant - The employee normally performs the duty assignments within broad parameters defined by general organizational requirements and accepted practices. End results determine effectiveness of job performance. This position independently decides how objectives are achieved and what resources are needed. Typical positions in this category are upper management to executive level jobs.
Technical Skills: Comprehensive Application - Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs, solutions for highly complex issues, and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
Interpersonal/Human Relations Skills: High - Interactions involve overseeing and/or approving final decisions regarding policy development and implementation. This level often involves interaction with others outside the organization or department on key departmental/organizational /regional issues and requires exercising participative management skills, high levels of emotional intelligence, networking and relationship building skills, negotiation, and the ability to reach consensus on complex issues to achieve organizational goals and objectives.

Apply Now

Refine Your Search

relations manager jobs in phoenix az

Director of Customer Service and Innovation

Senior Project Manager - Heavy Civil - Structures & DOT Projects

Manager, Investor Relations

Architectural Associate - Entry Level

Collision Center Manager

Water/Wastewater Senior Project Manager

Champion Engagement Manager

General Manager - Utilities

Account Manager

Account Manager - Commercial Lines

Branch Sales Manager

HR & Recruiting Coordinator

Dialysis Facility Administrator - Chandler Acutes

HVAC Service Supervisor

Sequence Integrator

Account Manager - Commercial Lines

HR Manufacturing Business Partner

Account Manager / Point of Contact

Senior Insurance Producer

FlexEtc - Ops Lead

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