Top 10795 Office clerks, general Jobs in Pittsburgh, Pa

Pharmacy Customer Care Associate
Grane Rx —Pittsburgh, PA
- Full-time
- Word processing
- English
- High school diploma or GED
1d
Front Desk Receptionist
Confidential —Pittsburgh, PA
- Full-time
- Computer literacy
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Receptionist
Pittsburgh Chiropractic & Massage Therapy Center —Pittsburgh, PA
- $18 - $22 an hour
- Full-time
- 11+ years
- Mid-level
- In-person
- Paid time off
- Flexible schedule
Quick Apply
Production Packaging Associate
Altium Packaging LP —Verona, PA
- Overtime
- Computer literacy
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Data Entry Clerk
Zenith-American —Pittsburgh, PA
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Data Entry Clerk
Fifth Judicial District of Pennsylvania —Pittsburgh, PA
- $42,156 a year
- Online Application
- Computer literacy
- Writing skills
- Research
- Disability insurance
- Health insurance
Office Associate
Wesco —Pittsburgh, PA
- $19.13 - $22.96 an hour
- Urgently hiring
- Word processing
- Computer literacy
- Research
- Health insurance
- Dental insurance
Registered Nurse Medical Surgical
St. Clair Hospital —Pittsburgh, PA
- Full-time
- Nursing
- RN License
- Hospital
2d
General Dentist
PRIMARY CARE HEALTH SERVICE —Pittsburgh, PA
- $60 - $100 an hour
- Part-time
- Dental office
- Management
- Surgery
- Health insurance
- Dental insurance
Quick Apply
Immediately Hiring Caregivers in Canonsburg - Flexible Schedules - Sign On Bonus
Sunny Days In-Home Care Southwestern PA —Canonsburg, PA
- $10 - $12 an hour
- Part-time
- 18 years or older
- CPR Certification
- Driver's License
- Paid training
- Health insurance
Hospice Field Nurse (RN)
Jewish Association on Aging —Pittsburgh, PA
- Full-time
- Background check
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Industrial Electrician
McGinnis Electrical Contracting Company —Mc Kees Rocks, PA
- $35 - $45 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Quick Apply
CRNA Assistant Chief - AGH - Full Time
Allegheny Health Network —Pittsburgh, PA
- Full-time
- CPR Certification
- Nursing
- RN License
Physician Assistant/Nurse Practitioner - Dialysis
Partners in Nephrology and Endocrinology —Pittsburgh, PA
- Full-time
- Certified Nurse Practitioner
- Medical office experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Urgent Care Relief Veterinarian
UrgentVet - McCandless —Pittsburgh, PA
- Contract
- Mid-level
Quick Apply
Civil Engineer 1
GAI Consultants Inc —Homestead, PA
- Bachelor of Science
- Data analysis skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Automotive Technician
Three Rivers Volkswagen —Canonsburg, PA
- $25 - $42 an hour
- Weekends as needed
- Clean driving record
- Dealership
- Mid-level
- Paid training
- Health insurance
Quick Apply
CDL-A Regional Flatbed Truck Driver - $5,000 Sign On Bonus
Loudon County Trucking —Pittsburgh, PA
- $1,200 - $1,600 a week
- Urgently hiring
- CDL A
- Mid-level
- Flatbed truck
- Passenger ride along program
- Dental insurance
Quick Apply
Senior Construction Coordinator
Habitat for Humanity of Greater Pittsburgh —Pittsburgh, PA
- From $20 an hour
- Weekends as needed
- CPR Certification
- Microsoft Excel
- Construction site
- Health insurance
- Dental insurance
Quick Apply
CDL - A Driver / Laborer
Team Fishel —Rochester, PA
- $22 - $28 an hour
- 18 years or older
- Construction site
- CDL A
- Profit sharing
- Wellness program

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office clerks, general jobs near pittsburgh, pa

Pharmacy Customer Care Associate

Grane Rx -
Pittsburgh, PA

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Job Details

Full-time
1 day ago

Qualifications

Pharmacy Information Systems (PIS)
Medical software
Phone communication
Word processing
Spreadsheets
English
High school diploma or GED
Customer support
Technical Proficiency

Full Job Description

Overview:

Customer Care Associate

RIDC Park - Pittsburgh, Pa

POSITION SUMMARY

The Customer Care Associate position serves internal and external customers by determining requirements, answering inquiries, resolving problems, fulfilling requests to ensure excellent service standards and maintain high customer satisfaction by using the “WE CARE” customer service promise.

KEY RELATIONSHIPS

The Customer Care Associate reports directly to the Director of Pharmacy Services. This position works with customer service, order entry technicians, and pharmacists. This position works with team members and management in Pharmacy Operations, Medical Records, Consultant Pharmacists, Consultant Nurses, Billing, Inventory, and Logistics. This position also works with the PACE Center staff, LTC facility staff, nurses and practitioners.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

(With minimal supervision)

Triage queues -assign to appropriate folder after making sure all pertinent information is contained on document
Utilize Customer relationship management (CRM) tools to triage and respond to customer inquiries and needs.
Effectively manage incoming calls from internal and external customers, triage issues/questions and direct to appropriate areas if unable to resolve/answer. Spends 85% of shift available to take call.
Make outbound calls to PACE Centers, LTC Facilities, courier service, logistics companies and back up pharmacies as needed and as requested by pharmacist(s) or management team.
Organize work flow to meet internal and external needs – calls and STATs come first.
Run no refill report as assigned on Monthly Calendar to request renewal prescriptions from centers.
Identify and escalate priority issues to Pharmacist-in-Charge and/or appropriate department manager(s). Examples: cycle box delivered to incorrect member(s), pain medication not delivered and facility upset and emergency verbal requests, etc.
Track deliveries through vendor portals, via phone, or other methods of communication. Relay this information to key stakeholders, including pharmacy, facility, and center management.
Review and follow up on owe book (meds that are not in stock and being ordered).
Make member status changes in pharmacy systems by changing dispense type and nursing station. (Transfer member from home to skilled nursing center and transfer from skilled nursing center back to member’s home.)
Document all call information that requires action by team member – record details of actions taken and any additional comments or complaints made by caller.
Remain calm and professional when faced with emotional or frustrated customers.
Follow procedures, guidelines/SOPs to ensure compliance is maintained.
Competent in software systems that include SalesForce, FrameworkLTC, FrameworkECM, Omnicell, and Automated Packaging System.
Additional duties as assigned by manager

Qualifications:

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

6 months pharmacy or medical experience preferred.
High School Diploma or equivalent required.

Customer orientation and ability to adapt/respond to different types of calls.
Proven customer support experience – passion for excellence with respect to treating and caring for customers.
Strong attention to details – interested in preventing errors and solving problems.
Strong phone contact handling and active listening skills.
Strong work ethic and team player mindset.
Experience using word processing, spreadsheet, database, internet and e-mail, pharmacy information systems required.

ADDITIONAL SKILLS AND REQUIREMENTS

Ability to read, write, speak and comprehend English.
Ability to use good judgment.
Ability to work in a fast paced, challenging and technical environment.
Ability to work with teams.
Active listening skills.
Attention to detail and accuracy.
Attention to detail and completion of all workflow steps.
Customer service orientation.
Excellent communication skills – verbal and written.
High energy level.

Information contained in this description represents the general nature of work being performed. This is not an exhaustive list of all responsibilities, duties and skills required for the position. Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

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Refine Your Search

office clerks, general jobs in pittsburgh, pa

Pharmacy Customer Care Associate

Front Desk Receptionist

Front Desk Receptionist

Production Packaging Associate

Data Entry Clerk

Data Entry Clerk

Office Associate

Registered Nurse Medical Surgical

General Dentist

Immediately Hiring Caregivers in Canonsburg - Flexible Schedules - Sign On Bonus

Hospice Field Nurse (RN)

Industrial Electrician

CRNA Assistant Chief - AGH - Full Time

Physician Assistant/Nurse Practitioner - Dialysis

Urgent Care Relief Veterinarian

Civil Engineer 1

Automotive Technician

CDL-A Regional Flatbed Truck Driver - $5,000 Sign On Bonus

Senior Construction Coordinator

CDL - A Driver / Laborer

I want to receive the latest job alert for office clerks, general in pittsburgh, pa

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