Top 2831 Sr. customer Jobs in Plymouth, Mi

Sr. Customer Service Representative
Packaging Corporation of America —Plymouth, MI
- $55,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Senior Commercial Credit Analyst
Michigan Business Connection, LC —Ann Arbor, MI
- $84,845 - $120,000 a year
- Full-time
- Background check
- 7 years
- Bachelor of Science
- Health savings account
- Health insurance
Quick Apply
12d
Cost Analysis Manager (Bilingual in Korean)
CESNA GROUP —Plymouth, MI
- Full-time
- CPA
- Engineering
- Office
- Disability insurance
- Dental insurance
Quick Apply
Jewelry CAD Designer
Kevin's Jewelers —Farmington Hills, MI
- From $22 an hour
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
3d
Controller
Confidential —Novi, MI
- $90,000 - $100,000 a year
- Full-time
- 5 years
- ERP systems
- Office
- Health insurance
- Dental insurance
Quick Apply
Korean Bilingual Purchasing Specialist
Cesna Recruitment —Farmington Hills, MI
- $75,000 a year
- Online Application
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Maintenance Engineer
Connect Force —Bloomfield Hills, MI
- $85,000 - $95,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Land Analyst
Robertson Homes —Bloomfield Hills, MI
- $70,000 - $80,000 a year
- Full-time
- Office
- Finance
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Sr. Mobile Diesel Mechanic II - Thursday thru Monday
Cox Fleet —Troy, MI
- Background check
- DOT physical examination
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Maintenance Engineer
Connect Force —Wixom, MI
- $85,000 - $95,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Maintenance Engineer
Connect Force —Detroit, MI
- $85,000 - $95,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Controls Engineer
Connect Force —Farmington Hills, MI
- $115,000 - $125,000 a year
- Full-time
- Continuous improvement
- Travel
- Senior level
Quick Apply
Commercial Credit Analyst
Michigan Business Connection, LC —Ann Arbor, MI
- $70,000 - $80,000 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Netsuite System Administrator - Financial Data Analyst
Futuramic Tool & Engineering —Warren, MI
- Overtime
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Alumnnae Relations Manager
Archdiocese of Detroit —Bloomfield Hills, MI
- Online Application
- Customer service
- Public speaking
- Research
Quick Apply
Senior Controls Engineer
Connect Force —Livonia, MI
- $115,000 - $125,000 a year
- Full-time
- Continuous improvement
- Travel
- Senior level
Quick Apply
HVAC Service Tech Lead
Detroit Heating and Cooling Co —Waterford, MI
- $32 - $42 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
Senior Controls Engineer
Connect Force —West Bloomfield Township, MI
- $115,000 - $125,000 a year
- Full-time
- Continuous improvement
- Travel
- Senior level
Quick Apply
Senior Controls Engineer
Connect Force —Novi, MI
- $115,000 - $125,000 a year
- Full-time
- Continuous improvement
- Travel
- Senior level
Quick Apply
Maintenance Engineer
Connect Force —West Bloomfield Township, MI
- $85,000 - $95,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for sr. customer in plymouth, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sr. customer jobs near plymouth, mi

CAD Designer jobs in Farmington Hills, MI

Service Engineer jobs in Detroit, MI

Credit Analyst jobs in Ann Arbor, MI

Controller jobs in Novi, MI

Senior Customer Service Representative jobs in Tacoma, WA

Senior Customer Service Representative jobs in Cleveland, OH

Work From Home Customer Service jobs in West Palm Beach, FL

Senior Customer Service Representative jobs in Tempe, AZ

Senior Facilities Manager jobs in New York, NY

Senior Customer Service Representative jobs in New York, NY

Customer Service jobs in Colorado Springs, CO

Service Engineer jobs in South End, MA

Systems Engineer jobs in Tampa, FL

Service Engineer jobs in Fairport, NY

Service Engineer jobs in Columbus, OH

Service Engineer jobs in Manchester, NH

Senior Controls Engineer jobs in Houston, TX

Senior Companion jobs in Denver, CO

Senior Controls Engineer jobs in San Dimas, CA

Johnson Controls jobs in Tampa, FL

Sr. Customer Service Representative

Packaging Corporation of America -
Plymouth, MI

Apply Now

Job Details

Full-time
$55,000 - $68,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED
Managing clients in a customer support role

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

PREFERRED REQUIREMENTS:

Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $55,000 - $68,000
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.

Paid Holidays.
- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

sr. customer jobs in plymouth, mi

Sr. Customer Service Representative

Senior Commercial Credit Analyst

Cost Analysis Manager (Bilingual in Korean)

Jewelry CAD Designer

Controller

Korean Bilingual Purchasing Specialist

Maintenance Engineer

Land Analyst

Sr. Mobile Diesel Mechanic II - Thursday thru Monday

Maintenance Engineer

Maintenance Engineer

Senior Controls Engineer

Commercial Credit Analyst

Netsuite System Administrator - Financial Data Analyst

Alumnnae Relations Manager

Senior Controls Engineer

HVAC Service Tech Lead

Senior Controls Engineer

Senior Controls Engineer

Maintenance Engineer

I want to receive the latest job alert for sr. customer in plymouth, mi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected