Top 1147 Manager, facilities & software validations Jobs in Rockford, Il

Customer Experience Manager
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Rockford, IL
- From $21 an hour
- Weekends as needed
- Spanish
- Management
- Computer literacy
- Wellness program
- Paid parental leave
Assistant Community Manager
Manufactured Home Communities —Davis Junction, IL
- $30,000 - $33,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Relocation assistance
- Health insurance
Quick Apply
5d
Senior Construction Project Manager
Corporate Contractors Inc —Beloit, WI
- Full-time
- Microsoft Word
- 7 years
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
1d
Registered Nurse - Hospice Case Manager, New Grads welcome
Healthcare Recruiting Specialists —Rockford, IL
- $80,000 - $85,000 a year
- Full-time
- Nursing
- RN License
- HIPAA
- Health insurance
- Paid time off
Quick Apply
Nurse Manager
Rosecrance Inc. —Rockford, IL
- $83,720 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Wellness program
- AD&D insurance
Quick Apply
NSC Pricing Coordinator Supervisor
ABC® Supply Co. Inc. —Beloit, WI
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Cath Lab Manager (RN)
Medical Solutions —Rockford, IL
- $46.05 - $61.02 an hour
- Full-time
- Nursing
- RN License
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
School Business Manager
Legacy Academy of Excellence Charter School —Rockford, IL
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Team Lead
FurstStaffing —Loves Park, IL
- Overtime
- Microsoft Word
- Background check
- Basic math
Quick Apply
VP, Commercial Relationship Manager
CBI Bank & Trust —Roscoe, IL
- $80,000 - $110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Data analysis skills
Quick Apply
Regional Pricing Manager (965)
ABC® Supply Co. Inc. —Beloit, WI
- Full-time
- 7 years
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Transportation Operations Manager, KRFD
Amazon.com Services LLC —Beloit, WI
- $91,000 - $136,500 a year
- Weekends as needed
- Up to 50% travel
- Engineering
- Mid-level
- AD&D insurance
- Health insurance
2d
Supported Housing Case Manager
Rosecrance Inc. —Rockford, IL
- From $46,800 a year
- Full-time
- Adults
- Mid-level
- Driver's License
- Wellness program
- AD&D insurance
Quick Apply
Business and Compliance Manager
Jackson Charter School —Rockford, IL
- $45,000 - $60,000 a year
- Full-time
- School experience
- Google Workspace
- Inventory management
- Paid holidays
- Disability insurance
Quick Apply
Patient Services Manager
Aramark —Rockford, IL
- $80,000 - $100,000 a year
- Hospital
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Maintenance Manager
Pork King Packing —Marengo, IL
- $95,000 - $110,000 a year
- Full-time
- Maintenance
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
National Fleet Program Manager
ABC® Supply Co. Inc. —Beloit, WI
- Full-time
- Analysis skills
- Presentation skills
- Military encouraged
- Paid holidays
- Disability insurance
RN Cath Lab Manager | FTE/Perm - Up to $126,900 annually!
VBeyond Healthcare —Rockford, IL
- $95,000 - $126,900 a year
- 8 hour shift
- Nursing
- RN License
- BLS Certification
- Relocation assistance
Quick Apply
2d
Community Support Team - Case Manager
Rosecrance Inc. —Rockford, IL
- $46,800 a year
- 8 hour shift
- Adults
- Mid-level
- Driver's License
- Wellness program
- AD&D insurance
Quick Apply
Community Manager
RHP Properties —Beloit, WI
- Weekends as needed
- Clean driving record
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply

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Customer Experience Manager

BostonFAM d.b.a Ashley | Furniture & ApplianceMart
Rockford, IL

Apply Now

Job Details

From $21 an hour

Benefits

Wellness program
Paid parental leave
Disability insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee stock ownership plan

Qualifications

Retail customer service procedures
Computer operation
Spanish
Managing customer accounts
Customer relationship building
Management
Team supervision
Sales transaction processing
Managing teams in a customer support role
Phone communication
Payment processing
Computer literacy
Account troubleshooting
Customer order taking
Processing cash transactions
Mid-level
Financial issue resolution
Managing clients in a customer support role
Team development
Hospitality industry experience
Retail store experience
Customer engagement
Consumer dispute resolution
Client services experience within retail industry
Computer skills
Billing issue inquiries
Order issue resolution
Handling account queries
Cross-functional collaboration
POS systems

Full Job Description

Who we are:
BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.

About The Role
The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned with the company’s core values of integrity, service, and customer satisfaction. The manager will oversee the day-to-day operations of the customer service department, including resolving customer inquiries, addressing concerns, and ensuring all customer touchpoints are handled professionally and efficiently.

What you will be doing each day:

Customer Assistance (In-Person & Over the Phone):
Provide exceptional service by helping customers with inquiries regarding the status of their orders, addressing billing and account-related questions, and processing payments efficiently.
Resolve Customer Issues and Complaints:
Handle customer concerns with professionalism and urgency. Work to resolve issues related to financing, product returns, or service problems quickly, ensuring customer satisfaction and loyalty.
Support the Sales Team:
Collaborate with the sales team to assist customers, Spanish bilingual is preferred. This includes facilitating smooth communication and providing tailored support to ensure a positive experience for all customers, regardless of language barriers.
Provide Timely Assistance to Customers:
Offer prompt and effective solutions to customers' questions and concerns. Ensure customers leave with a clear understanding of their next steps, fostering a sense of trust and satisfaction.
Lead Customer Experience Professionals:
Oversee and guide the customer service team in day-to-day tasks. Help ensure that customer experience professionals are equipped with the tools, knowledge, and support needed to deliver top-notch service.
Team Collaboration & Support:
Continuously engage with other departments to ensure a seamless customer experience from purchase to post-sale. Help foster a supportive team environment where every employee is encouraged to grow and improve.

We are looking for individuals with:

We’re seeking a motivated and customer-focused individual who thrives in a fast-paced retail environment and is dedicated to delivering an exceptional guest experience. The ideal candidate will possess the following qualifications and attributes:

Computer Literacy: Proficient in using computers, POS systems, and standard office software.
Dependability: Reliable, punctual, and able to manage responsibilities with minimal supervision.
Exceptional Communication Skills: Strong written, verbal, and active listening skills to effectively interact with customers and team members.
Problem-Solving and Reasoning Ability: Demonstrates good judgment, resourcefulness, and the ability to resolve issues efficiently and professionally.
Attention to Detail: Maintains accuracy and thoroughness in all tasks, including order processing, billing, and customer documentation.
Office and Financial Skills: Familiarity with office equipment and procedures, as well as experience with credit, collections, and cash handling.
Customer Service Experience: Previous experience in a customer service-related field is preferred, particularly in retail or hospitality settings.
Schedule Flexibility: Willingness to work retail hours, including weekends and holidays, as needed.
Travel Requirement: Ability to travel between our Janesville and Rockford store locations as part of regular responsibilities.

What we offer:

Personal and Professional Development opportunities
Employee Stock Ownership Plan (ESOP)
Paid-Time Off
Birthday off with pay
Paid Parental Leave
Educational Reimbursement
Generous product discount
401K retirement plan with company match
Health, Life, Dental, and Vision Insurance
Long, short term disability insurance
Health and Wellness Program
Fun company activities - involvement in the community!

To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com

BostonFAM is an Equal Opportunity Employer

Apply Now

Refine Your Search

manager, facilities & software validations jobs in rockford, il

Customer Experience Manager

Assistant Community Manager

Senior Construction Project Manager

Registered Nurse - Hospice Case Manager, New Grads welcome

Nurse Manager

NSC Pricing Coordinator Supervisor

Cath Lab Manager (RN)

School Business Manager

Team Lead

VP, Commercial Relationship Manager

Regional Pricing Manager (965)

Transportation Operations Manager, KRFD

Supported Housing Case Manager

Business and Compliance Manager

Patient Services Manager

Maintenance Manager

National Fleet Program Manager

RN Cath Lab Manager | FTE/Perm - Up to $126,900 annually!

Community Support Team - Case Manager

Community Manager

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