Top 767 Store support Jobs in Roscoe Il

Customer Experience Manager
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Rockford, IL
- From $21 an hour
- Weekends as needed
- Spanish
- Management
- Computer literacy
- Wellness program
- Paid parental leave
CDL-A Truck Driver $10,000 SIGN ON BONUS
CRST —Rockford, IL
- $101,000 - $105,000 a year
- Urgently hiring
- Dedicated
- Local
- CDL A
- Health insurance
- Dental insurance
Quick Apply
Automotive Service Manager
Blain's Farm & Fleet —Loves Park, IL
- From $53,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
- Disability insurance
- Health insurance
4d
Customer Experience Manager
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Janesville, WI
- From $21 an hour
- Weekends as needed
- Spanish
- Management
- Computer literacy
- Wellness program
- Paid parental leave
Private Fleet/ Great Benefits CDL-A
America's Service Line, LLC —Illinois
- $0.67 - $0.69 per mile
- Per diem
- CDL A
- Mid-level
- Regional
- Passenger ride along program
- Paid holidays
Quick Apply
12d
HVACR Ductless Service Advisor
Gustave A Larson Company —Rockford, IL
- $67,000 - $95,000 a year
- Full-time
- Mid-level
- Assembly
- In-person
Quick Apply
Community Growth & Revenue Specialist
Fluffy Feather Farm —Harvard, IL
- $50,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Shuttle Driver CDL A
Performance Foodservice —Janesville, WI
- $70,000 - $80,000 a year
- Full-time
- Pass drug screening
- CDL A
- Mid-level
- Employee stock purchase plan
- Health insurance
5d
Dedicated CDL A Truck Driver $10,000 Sign on Bonus
CRST —Illinois
- $95,000 - $105,000 a year
- Urgently hiring
- Dedicated
- Local
- CDL A
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician
ACCEL ENTERTAINMENT —Rockford, IL
- $18 - $30 an hour
- Weekends as needed
- Bar
- Computer literacy
- High school diploma or GED
- Fuel card
- Health savings account
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Janesville, WI
- From $18.02 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
12d
Guest Services Leader
Pilot Company —South Beloit, IL
- $16.50 - $24.87 an hour
- Weekends as needed
- Background check
- Military encouraged
- Computer skills
- Health insurance
- Dental insurance
Retail Merchandising Field Specialist
Channel Partners —Machesney Park, IL
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- 401(k)
Medication Technician 2nd Shift
Prairie View Manor —Janesville, WI
- Part-time
- 18 years or older
- HIPAA
- English
Quick Apply
HVAC Counter Sales Representative
Gustave A Larson Company —Rockford, IL
- $21.50 - $25.00 an hour
- Overtime
- Background check
- Basic math
- Pass drug screening
- 401(k)
- Paid time off
Quick Apply
Retail Merchandiser Team Lead
SAS Retail Services —Rockford, IL
- $16.40 an hour
- Part-time
- 18 years or older
- Merchandising
- No experience needed
- Health insurance
- Dental insurance
Guest Services Leader
Pilot Company —Beloit, WI
- $16.50 - $24.87 an hour
- Weekends as needed
- Background check
- Military encouraged
- Computer skills
- Health insurance
- Dental insurance
Retail Merchandising Field Specialist
Channel Partners —Janesville, WI
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- 401(k)
Medication Technician 1st Shift
Prairie View Manor —Janesville, WI
- Weekends as needed
- 18 years or older
- HIPAA
- English
Quick Apply
Bilingual Branch Wholesale Product Specialist (Spanish)
Sherwin-Williams —Rockford, IL
- From $17.50 an hour
- Online Application
- Spanish
- Merchandising
- Cleaning
12d

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Customer Experience Manager

BostonFAM d.b.a Ashley | Furniture & ApplianceMart
Rockford, IL

Apply Now

Job Details

From $21 an hour

Benefits

Wellness program
Paid parental leave
Disability insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee stock ownership plan

Qualifications

Retail customer service procedures
Computer operation
Spanish
Managing customer accounts
Customer relationship building
Management
Team supervision
Sales transaction processing
Managing teams in a customer support role
Phone communication
Payment processing
Computer literacy
Account troubleshooting
Customer order taking
Processing cash transactions
Mid-level
Financial issue resolution
Managing clients in a customer support role
Team development
Hospitality industry experience
Retail store experience
Customer engagement
Consumer dispute resolution
Client services experience within retail industry
Computer skills
Billing issue inquiries
Order issue resolution
Handling account queries
Cross-functional collaboration
POS systems

Full Job Description

Who we are:
BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.

About The Role
The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned with the company’s core values of integrity, service, and customer satisfaction. The manager will oversee the day-to-day operations of the customer service department, including resolving customer inquiries, addressing concerns, and ensuring all customer touchpoints are handled professionally and efficiently.

What you will be doing each day:

Customer Assistance (In-Person & Over the Phone):
Provide exceptional service by helping customers with inquiries regarding the status of their orders, addressing billing and account-related questions, and processing payments efficiently.
Resolve Customer Issues and Complaints:
Handle customer concerns with professionalism and urgency. Work to resolve issues related to financing, product returns, or service problems quickly, ensuring customer satisfaction and loyalty.
Support the Sales Team:
Collaborate with the sales team to assist customers, Spanish bilingual is preferred. This includes facilitating smooth communication and providing tailored support to ensure a positive experience for all customers, regardless of language barriers.
Provide Timely Assistance to Customers:
Offer prompt and effective solutions to customers' questions and concerns. Ensure customers leave with a clear understanding of their next steps, fostering a sense of trust and satisfaction.
Lead Customer Experience Professionals:
Oversee and guide the customer service team in day-to-day tasks. Help ensure that customer experience professionals are equipped with the tools, knowledge, and support needed to deliver top-notch service.
Team Collaboration & Support:
Continuously engage with other departments to ensure a seamless customer experience from purchase to post-sale. Help foster a supportive team environment where every employee is encouraged to grow and improve.

We are looking for individuals with:

We’re seeking a motivated and customer-focused individual who thrives in a fast-paced retail environment and is dedicated to delivering an exceptional guest experience. The ideal candidate will possess the following qualifications and attributes:

Computer Literacy: Proficient in using computers, POS systems, and standard office software.
Dependability: Reliable, punctual, and able to manage responsibilities with minimal supervision.
Exceptional Communication Skills: Strong written, verbal, and active listening skills to effectively interact with customers and team members.
Problem-Solving and Reasoning Ability: Demonstrates good judgment, resourcefulness, and the ability to resolve issues efficiently and professionally.
Attention to Detail: Maintains accuracy and thoroughness in all tasks, including order processing, billing, and customer documentation.
Office and Financial Skills: Familiarity with office equipment and procedures, as well as experience with credit, collections, and cash handling.
Customer Service Experience: Previous experience in a customer service-related field is preferred, particularly in retail or hospitality settings.
Schedule Flexibility: Willingness to work retail hours, including weekends and holidays, as needed.
Travel Requirement: Ability to travel between our Janesville and Rockford store locations as part of regular responsibilities.

What we offer:

Personal and Professional Development opportunities
Employee Stock Ownership Plan (ESOP)
Paid-Time Off
Birthday off with pay
Paid Parental Leave
Educational Reimbursement
Generous product discount
401K retirement plan with company match
Health, Life, Dental, and Vision Insurance
Long, short term disability insurance
Health and Wellness Program
Fun company activities - involvement in the community!

To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com

BostonFAM is an Equal Opportunity Employer

Apply Now

Refine Your Search

store support jobs in roscoe il

Customer Experience Manager

CDL-A Truck Driver $10,000 SIGN ON BONUS

Automotive Service Manager

Customer Experience Manager

Private Fleet/ Great Benefits CDL-A

HVACR Ductless Service Advisor

Community Growth & Revenue Specialist

Shuttle Driver CDL A

Dedicated CDL A Truck Driver $10,000 Sign on Bonus

Field Service Technician

Bilingual Multi-Location Customer Service Specialist (Spanish)

Guest Services Leader

Retail Merchandising Field Specialist

Medication Technician 2nd Shift

HVAC Counter Sales Representative

Retail Merchandiser Team Lead

Guest Services Leader

Retail Merchandising Field Specialist

Medication Technician 1st Shift

Bilingual Branch Wholesale Product Specialist (Spanish)

I want to receive the latest job alert for store support in roscoe il

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