Build Leaders. Elevate Patient Care. Shape the Future.
This is more than a leadership position—it's an opportunity to help shape the future of one of Oregon's premier plastic surgery, aesthetics, wellness, and specialty healthcare organizations.
Neaman Plastic Surgery is seeking an exceptional Director of Clinical Operations to join our Executive Leadership Team. Reporting directly to the Executive Director, this individual will play a pivotal role in developing leaders, strengthening culture, improving operational excellence, and supporting the continued growth of our expanding organization.
This is not a traditional clinic manager position.
We're looking for an experienced healthcare leader who thrives on building high-performing teams, creating scalable systems, improving the patient experience, and leading through collaboration, accountability, and innovation. The successful candidate will oversee multiple clinical and operational departments while partnering closely with physicians, department leaders, and executive leadership to ensure our patients receive an exceptional experience and our teams have the support they need to succeed.
If you're passionate about developing people, solving complex operational challenges, creating a lasting impact on patients, employees, providers, and the future of our organization.
ABOUT NEAMAN PLASTIC SURGERY
Neaman Plastic Surgery is a growing, multi-specialty healthcare organization recognized for excellence in plastic surgery, aesthetic medicine, wellness, hand therapy, and patient-centered care. Our mission is to help patients look, feel, and live their best by combining exceptional clinical care with an unparalleled patient experience.
What began as a premier plastic surgery practice has continued to expand into a comprehensive destination for patients seeking confidence, restoration, wellness, and exceptional outcomes. Our organization includes multiple service lines, a talented team of providers and clinical professionals, and a strong commitment to delivering an elevated patient experience across every department.
As we continue to grow, we are focused on building scalable systems, developing strong leaders, strengthening team accountability, and maintaining the high standards of care and service our patients expect.
This is an exciting time to join Neaman Plastic Surgery. The Director of Clinical Operations will have the opportunity to help shape the next phase of our organization by supporting our people, improving operations, enhancing the patient experience, and helping position the practice for long-term success.
POSITION SUMMARY
The Director of Clinical Operations is a key member of the Executive Leadership Team and is responsible for providing strategic leadership, operational oversight, and organizational direction across Neaman Plastic Surgery's clinical and patient-facing departments.
Reporting directly to the Executive Director, this individual will lead, develop, and inspire department managers and clinical teams while fostering a culture of accountability, collaboration, operational excellence, and exceptional patient care. The Director of Clinical Operations will partner closely with physicians and executive leadership to optimize operations, strengthen employee engagement, improve the patient experience, and support the continued growth and long-term success of the organization. This leader will be expected to spend significant time in the departments, coaching leaders, supporting teams, identifying opportunities for improvement, and leading by example.
Success in this role requires far more than operational management. We are seeking a leader who is passionate about developing people, building high-performing teams, improving systems, driving accountability, and creating scalable processes that allow both our employees and our organization to thrive.
The ideal candidate is a strategic thinker, an effective communicator, and a servant leader who is energized by solving complex challenges, mentoring future leaders, and creating an environment where patients receive outstanding care and employees are empowered to perform at their highest level.
KEY RESPONSIBILITIES
Executive Leadership & Organizational Development
- Serve as a key member of the Executive Leadership Team, partnering with the Executive Director and physician leadership to execute the organization's strategic vision.
- Provide leadership, direction, and accountability across multiple clinical and operational departments.
- Foster a culture of collaboration, accountability, professionalism, continuous improvement, and exceptional patient care.
- Lead organizational change initiatives while effectively communicating vision and expectations.
- Assist in developing long-term operational strategies that support sustainable growth and scalability.
Leadership Development & Team Performance
- Recruit, mentor, coach, and develop high-performing department managers and future organizational leaders.
- Establish clear performance expectations while providing regular coaching, feedback, and accountability.
- Conduct leadership meetings, performance evaluations, and succession planning initiatives.
- Promote employee engagement, professional development, and retention through strong leadership and mentorship.
- Address employee performance concerns promptly while fostering a positive and respectful work environment.
Clinical Operations & Operational Excellence
- Oversee the daily operations of Plastic Surgery, Medi Spa, Wellness, Hand Therapy, Nursing, Patient Services, and other assigned departments.
- Optimize staffing models, patient flow, scheduling efficiency, provider utilization, and operational workflows.
- Identify operational challenges and implement sustainable solutions that improve efficiency and consistency.
- Develop, implement, and continually refine policies, procedures, and operational standards.
- Ensure all departments consistently deliver exceptional patient care while maintaining operational excellence.
Financial Performance & Business Growth
- Monitor departmental performance through key operational and financial metrics.
- Partner with leadership to develop annual budgets, staffing plans, productivity goals, and operational initiatives.
- Identify opportunities to improve operational efficiency, increase revenue, manage expenses, and optimize resource utilization.
- Monitor provider productivity, scheduling efficiency, retail performance, inventory management, and departmental accountability.
- Utilize EMR, scheduling, financial, and operational reporting to identify trends and drive data-informed decision-making.
Patient Experience, Quality & Compliance
- Champion an exceptional patient experience across every department and patient interaction.
- Partner with providers and department leaders to improve patient satisfaction, service recovery, and communication.
- Ensure compliance with regulatory requirements, accreditation standards, HIPAA, OSHA, infection prevention, and organizational policies.
- Lead quality improvement initiatives that enhance clinical outcomes, operational consistency, and patient satisfaction.
- Promote a culture of safety, accountability, and continuous quality improvement.
Strategic Growth & Innovation
- Partner with Executive Leadership to evaluate new service lines, technologies, operational improvements, and growth opportunities.
- Lead implementation of new systems, software, and operational initiatives across the organization.
- Identify opportunities to improve scalability while maintaining the organization's commitment to exceptional patient care.
- Support mergers, acquisitions, facility expansions, or new business initiatives as appropriate.
- Continuously evaluate industry trends, best practices, and emerging healthcare innovations to strengthen organizational performance.
WHAT SUCCESS LOOKS LIKE
The successful Director of Clinical Operations will become a trusted leader, strategic partner, and driving force behind the continued growth and operational excellence of Neaman Plastic Surgery.
Within your first year, you will:
- Build strong relationships with physicians, department leaders, and team members while fostering a culture of trust, accountability, collaboration, and respect.
- Develop and mentor high-performing leaders who are empowered to make decisions, solve problems, and successfully lead their teams.
- Create operational consistency across all clinical and patient-facing departments by implementing scalable systems, standardized processes, and clear performance expectations.
- Improve employee engagement, accountability, communication, and cross-department collaboration while promoting a positive, patient-centered culture.
- Enhance the patient experience by improving operational efficiency, service standards, and overall patient satisfaction.
- Strengthen provider support by ensuring physicians and clinical teams have the people, resources, and operational infrastructure necessary to provide exceptional care.
- Utilize data, key performance indicators, and operational reporting to identify opportunities for continuous improvement and informed decision-making.
- Successfully lead organizational change while maintaining employee engagement, operational stability, and a positive workplace culture.
- Partner with the Executive Director to support strategic initiatives, organizational growth, and long-term business objectives.
- Help position Neaman Plastic Surgery as an employer of choice and a recognized leader in patient care, operational excellence, and healthcare innovation.
QUALIFICATIONS
Leadership Competencies
The ideal candidate will demonstrate:
- A servant-hearted leadership philosophy with a genuine passion for developing people and helping others succeed.
- Exceptional emotional intelligence, professionalism, and sound judgment.
- The ability to inspire trust, foster collaboration, and build strong relationships with physicians, leaders, and staff.
- A proven track record of building accountability while maintaining a respectful and supportive work environment.
- Confidence making difficult decisions while leading with fairness, integrity, and compassion.
- The ability to balance strategic thinking with hands-on operational leadership.
- A continuous improvement mindset with a passion for innovation, efficiency, and organizational excellence.
- A commitment to delivering an exceptional patient experience while supporting provider success and employee engagement.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Healthcare Management, or a related field.
- Minimum of five (5) years of progressive leadership experience in a healthcare setting with responsibility for multiple departments, managers, or service lines.
- Demonstrated success leading operational improvement initiatives, building high-performing teams, and driving organizational performance.
- Proven ability to coach, mentor, and develop leaders while fostering accountability and employee engagement.
- Strong strategic thinking, organizational, analytical, and problem-solving skills.
- Excellent interpersonal, communication, and conflict resolution skills with the ability to build trust across all levels of an organization.
- Experience managing budgets, staffing models, operational metrics, and performance improvement initiatives.
- Ability to lead through growth, change, and organizational transformation while maintaining a positive culture and high employee engagement.
Preferred Qualifications
- Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Nursing (MSN), or a related healthcare field.
- Current RN, BSN, or other applicable clinical licensure.
- Leadership experience in plastic surgery, ambulatory surgery centers, medical aesthetics, specialty medicine, wellness, rehabilitation, or multi-specialty outpatient healthcare.
- Experience overseeing multiple locations, departments, or service lines.
- Experience supporting physician practices experiencing rapid growth and organizational expansion.
- Strong knowledge of healthcare compliance, accreditation standards, quality improvement, patient safety, and operational best practices.
- Experience utilizing EMR, practice management, scheduling, financial, and operational reporting systems to drive performance.
COMPENSATION, BENEFITS & CAREER OPPORTUNITY
At Neaman Plastic Surgery, we recognize that exceptional leaders create exceptional organizations. We are committed to investing in talented professionals who are passionate about developing people, improving operations, and helping build a culture of excellence.
Compensation
- Competitive annual salary of $150,000–$175,000, commensurate with experience, qualifications, and demonstrated leadership success.
Benefits
We offer a comprehensive benefits package designed to support your health, well-being, and professional growth, including:
- Medical, dental, and vision insurance
- Paid Time Off (PTO) and paid holidays
- 401(k) retirement plan (if applicable)
- Continuing education and professional development support
- Employee discounts on aesthetic and wellness services
- Collaborative executive leadership team
- Modern, state-of-the-art facilities
Why This Opportunity is Different
This is more than a Director of Clinical Operations position.
This is an opportunity to become a trusted member of the Executive Leadership Team and help shape the future of one of Oregon's premier plastic surgery, aesthetics, wellness, and specialty healthcare organizations.
You'll have the opportunity to influence organizational strategy, develop future leaders, improve the patient experience, strengthen operational performance, and play a meaningful role in the continued growth and long-term success of Neaman Plastic Surgery.
If you're looking for a leadership role where your ideas matter, your impact is visible, and your work will help shape the future of an exceptional organization, we'd love to hear from you.
CLOSING
Exceptional organizations are built by exceptional leaders. At Neaman Plastic Surgery, we believe our greatest investment is in developing people, strengthening culture, and creating an environment where leaders can make a meaningful impact. If you're ready to help shape the future of a growing organization while building a career you can be proud of, we'd love to hear from you.
Pay: $150,000.00 - $175,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Progressive leadership in a healthcare setting: 5 years (Required)
- Plastic Surgery, Medical Aesthetics and Wellness: 1 year (Preferred)
Work Location: In person
