Top 2749 Director, facilities, operations & planning Jobs in San Diego Ca

Director, Oncology Customer Experience Operations
Hologic —San Diego, CA
- $151,200 - $268,800 a year
- Full-time
- Management
- HIPAA
- Bachelor's degree
Director of Membership
La Jolla Beach & Tennis Club, Inc. —La Jolla, CA
- $175,000 - $200,000 a year
- Full-time
- Background check
- In-person
- Senior level
- Relocation assistance
- Health insurance
Quick Apply
Director, Facilities, Operations & Planning
Southwestern Community College District —Chula Vista, CA
- $13,876.00 - $16,865.83 a month
- Full-time
- In person
- Carpentry
- Customer service
- Research
- Health insurance
- Dental insurance
Director, Maintenance, Operations & Facilities
La Mesa-Spring Valley School District —La Mesa, CA
- $122,747 - $176,260 a year
- Full-time
- 3 years
- Children
- Human resources
- Retirement plan
8d
Assistant Director of Public Works for Utilities
City of Poway, CA —Poway, CA
- $204,851.09 - $248,997.63 a year
- Full-time
- Office
- Administrative experience
- Contracts
- AD&D insurance
- Disability insurance
Director, Facilities & Site Operations
ABM Industries —San Diego, CA
- $165,000 - $200,000 a year
- Full-time
- 7 years
- Engineering
- Travel
Director, Global Service Parts Planning & Logistics
BD —San Diego, CA
- $183,700 - $293,900 a year
- Office
- Travel
- Senior level
Supervisory Facility Operations Specialist
US National Oceanic and Atmospheric Administration —San Diego, CA
- $121,585 - $186,785 a year
- Part-time
- Hybrid work
- Background check
- Pass drug screening
- Travel
2d
Director of Operations
Signal of Greater San Diego —San Diego, CA
- Full-time
- Background check
- Clean driving record
- Sales
Quick Apply
Director - Programs
BAE Systems Inc. —San Diego, CA
- $153,377 - $260,743 a year
- Full-time
- 11+ years
- Finance
- Conflict management
- Health savings account
- Paid holidays
2d
Senior Director - Facilities Services
Alexandria Real Estate Equities —San Diego, CA
- $150,000 - $175,000 a year
- Full-time
- Microsoft Outlook
- Engineering
- System design
- Profit sharing
- Paid parental leave
Director of Information Technology Services
City of Chula Vista, CA —Chula Vista, CA
- $18,390.04 - $268,238.00 a year
- Full-time
- Senior level
Regional Operations Director
Veritas Veterinary Partners —San Diego, CA
- $160,000 - $200,000 a year
- Weekends as needed
- Remote
- 7 years
- Up to 50% travel
- Master's degree
- Paid parental leave
- Health insurance
Quick Apply
Senior Manager, Distribution / Inventory Control
Illumina —San Diego, CA
- $141,600 - $212,400 a year
- Full-time
- Background check
- Data analysis skills
- 3 years
- Dental insurance
- Paid time off
Chief, Departmental Operations-Land Development
County of San Diego —San Diego, CA
- $169,000 - $181,000 a year
- Full-time
- Military encouraged
- Senior level
- Leadership
14d
Director, HRBP - Consumer Group
Intuit —San Diego, CA
- $244,500 - $330,500 a year
- Hybrid work
- Office
- Recruiting
- Senior level
Sr. Mgr, EAP, EAP
Amazon.com Services LLC —San Diego, CA
- $158,600 - $214,500 a year
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
- AD&D insurance
- Health insurance
2d
Senior Admin Partner to CEO
Illumina —San Diego, CA
- $47.30 - $70.96 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Office
- Dental insurance
- Paid time off
Director Operations Management
VCI Construction, LLC —San Diego, CA
- $155,000 - $185,000 a year
- 18 years or older
- Clean driving record
- Construction site
- Employee stock purchase plan
- Paid holidays
Quick Apply
Director of Global Facilities Engineering & Center of Excellence
Illumina —San Diego, CA
- $187,400 - $281,000 a year
- Full-time
- Background check
- 18 years or older
- Bachelor's degree
- Dental insurance
- Paid time off

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Director, Oncology Customer Experience Operations

Hologic -
San Diego, CA

Apply Now

Job Details

Full-time
$151,200 - $268,800 a year

Qualifications

HIPAA compliance
Management
Managing teams in a customer support role
HIPAA
Frontline customer support management
Managing clients in a customer support role
Team development
Bachelor's degree
Leading team collaboration initiatives
Computer skills
CRM system proficiency
Team motivation (leadership skill)
Team building

Full Job Description

Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?

We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Customer Success. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.

This is a fully onsite role in San Diego, CA.

What You'll Do:

Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

Must-Have Skills:

A Bachelor’s degree in a relevant field.
At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
A track record of building and leading teams, crafting processes, and implementing technology enhancements.
A high-speed, agile approach to a fast-paced, deadline-driven work environment—flexibility, resourcefulness, and efficiency are your strengths.
Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

Why You'll Love It Here:

You’ll be at the heart of a team that values bold ideas and is passionate about making a real difference in people’s lives.
We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

Think you’re up for the challenge? Join us in shaping a customer experience that’s as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!

The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

If you have the right skills and experience, apply today!

#LI-RF1 #Director-level

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Apply Now

Refine Your Search

director, facilities, operations & planning jobs in san diego ca

Director, Oncology Customer Experience Operations

Director of Membership

Director, Facilities, Operations & Planning

Director, Maintenance, Operations & Facilities

Assistant Director of Public Works for Utilities

Director, Facilities & Site Operations

Director, Global Service Parts Planning & Logistics

Supervisory Facility Operations Specialist

Director of Operations

Director - Programs

Senior Director - Facilities Services

Director of Information Technology Services

Regional Operations Director

Senior Manager, Distribution / Inventory Control

Chief, Departmental Operations-Land Development

Director, HRBP - Consumer Group

Sr. Mgr, EAP, EAP

Senior Admin Partner to CEO

Director Operations Management

Director of Global Facilities Engineering & Center of Excellence

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