Top 367 Service desk Jobs in San Jose Ca

Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $87,000 - $91,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Night Auditor / Guest Service Agent
Delta Marriott —Santa Clara, CA
- $24 an hour
- Weekends as needed
- Hospitality
- Customer service
- Word processing
- Employee discount
Quick Apply
Account Representative
DCL Logistics —Fremont, CA
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Presentation skills
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
Sales & Client Relations Specialist | Palo Alto Fitness Club
Palo Alto Fit —Palo Alto, CA
- $25 - $30 an hour
- Part-time
- Hospitality
- Writing skills
- Mid-level
- 401(k)
- Flexible schedule
Quick Apply
Bilingual Administrative Assistant(English/Mandarin)
Woxforce —Fremont, CA
- $23 - $25 an hour
- Full-time
- Google Workspace
- Office
- Administrative experience
- Health insurance
- 401(k)
Quick Apply
Facilities Coordinator/Admin - Corporate office
Administrative Resource Options —San Jose, CA
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
7d
Unix Systems Administrator
ISE LABS INC AND SUBSIDIARY —Fremont, CA
- $125,000 - $135,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
Quick Apply
12d
Patient Care Coordinator
Inview Imaging —Fremont, CA
- $22 - $24 an hour
- Full-time
- Spanish
- HIPAA
- Patient care
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Success/ Relations Lead
CalColor Academy —Fremont, CA
- $23 - $27 an hour
- Part-time
- Customer service
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
5d
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Service Desk III
Crusoe —Sunnyvale, CA
- $100,000 - $120,000 a year
- Full-time
- Background check
- 6 years
- Windows
- Commuter assistance
- Paid parental leave
Quick Apply
Administrative Assistant / Front Desk Coordinator
Kitchen Makers Inc —San Jose, CA
- $4,500 - $6,000 a month
- Full-time
- Office
- Administrative experience
- Construction experience
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —San Jose, CA
- $31.13 an hour
- Hotel
- Computer skills
- Negotiation
- Employee discount
Quick Apply
11d
Receptionist
AACI —San Jose, CA
- $24 - $25 an hour
- Evenings as needed
- Computer literacy
- Writing skills
- High school diploma or GED
- 403(b) matching
- Paid holidays
Customer Service Representative I
Santa Clara Family Health Plan —San Jose, CA
- $55,958 - $81,139 a year
- Full-time
- Spanish
- Microsoft Outlook
- High school diploma or GED
Front Desk Customer Service Representative/Dispatcher
Trade Winds Aviation —San Jose, CA
- Weekends as needed
- Computer literacy
- Computer skills
- Entry level
IT Help Desk Technician - Night Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $88,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Office Assistant
Hudson Pacific Properties —San Jose, CA
- $25.96 - $30.76 an hour
- Full-time
- Microsoft Excel
- Inventory management
- Office
Front Office Manager - FT
SAN JOSE SHERATON —San Jose, CA
- $88,000 - $100,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Temp IT User Support Specialist
Santa Clara Family Health Plan —San Jose, CA
- $67,863 - $101,795 a year
- Temporary
- Computer science
- Microsoft Excel
- Microsoft Outlook

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Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$87,000 - $91,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $87,000.00 - $91,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

service desk jobs in san jose ca

Front Office Manager

Night Auditor / Guest Service Agent

Account Representative

Sales & Client Relations Specialist | Palo Alto Fitness Club

Bilingual Administrative Assistant(English/Mandarin)

Facilities Coordinator/Admin - Corporate office

Unix Systems Administrator

Patient Care Coordinator

Customer Success/ Relations Lead

Remote Service Desk Analyst or IT Technical Support Analyst

Service Desk III

Administrative Assistant / Front Desk Coordinator

Front Desk Agent

Receptionist

Customer Service Representative I

Front Desk Customer Service Representative/Dispatcher

IT Help Desk Technician - Night Shift

Office Assistant

Front Office Manager - FT

Temp IT User Support Specialist

I want to receive the latest job alert for service desk in san jose ca

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