Top 9542 Manager Jobs in Santa Clara Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
7d
Store Manager
Burlington Stores —Fremont, CA
- $91,165 - $109,395 a year
- Weekends as needed
- 5 years
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
5d
Program Manager
Horizon Services, Inc. —San Jose, CA
- $90,000 - $95,000 a year
- Full-time
- Bilingual
- CPR Certification
- Clean driving record
- Continuing education credits
- Paid holidays
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Assistant Community Manager
ABL Properties, Inc. —San Jose, CA
- $26 - $30 an hour
- Weekends as needed
- Mid-level
- Residential
- Microsoft Office
- Health insurance
- Dental insurance
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Hospital Manager
VetnCare —Fremont, CA
- $85,000 - $110,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Health savings account
- AD&D insurance
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9d
Contact Center Manager
NVIDIA —Santa Clara, CA
- $72,000 - $115,000 a year
- Full-time
- Bilingual
- Mid-level
- Analysis skills
9d
Office Manager - Mountain View
Allen Control Systems —Mountain View, CA
- $120,000 - $160,000 a year
- Full-time
- 7 years
- Mid-level
- Office
- Health insurance
- Dental insurance
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8d
House Manager / Personal Assistant
Excellence Services, LLC —Atherton, CA
- $150,000 - $200,000 a year
- Full-time
- Background check
- Hospitality
- Google Workspace
- Health insurance
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Operations Support Manager
Sodexo —Santa Clara, CA
- $89,250 - $115,500 a year
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Health insurance
11d
Associate Manager
Ralph Lauren —Milpitas, CA
- $62,500 - $97,500 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
9d
MANAGER, FACILITIES
San Jose/Evergreen Community College District —San Jose, CA
- $136,778 - $166,255 a year
- Full-time
- Carpentry
- English
- Forklift
- Paid holidays
- Disability insurance
Store Manager
Harbor Freight —Santa Clara, CA
- $87,750 - $126,155 a year
- Full-time
- Mid-level
- Retail management
- Paid holidays
- Disability insurance
Quick Apply
3d
Program Manager
CBRE —Cupertino, CA
- $140,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
Maintenance and Operations Manager
Apple —Santa Clara, CA
- $155,700 - $234,300 a year
- 7 years
- Office
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
The North Face: Store Manager - Valley Fair
TNF —Santa Clara, CA
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Word processing
- Merchandising
Quick Apply
General Manager
NakedMD —San Jose, CA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
Quick Apply
Workplace Services Manager
Google —Mountain View, CA
- $157,000 - $227,000 a year
- Full-time
- Office
- Presentation skills
- Bachelor's degree
5d
Assistant Store Manager
Barnes & Noble, Inc. —Santa Clara, CA
- From $29.50 an hour
- Full-time
- Merchandising
- Mid-level
- Children
- Paid parental leave
- Paid holidays
Community Manager
Asset Living —Santa Clara, CA
- $115,000 - $125,000 a year
- Overtime
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
10d
Manager in Training
Challenger School Foundation —San Jose, CA
- $120,000 - $140,000 a year
- Email
- Background check
- Classroom
- Mid-level
- 401(k)
- Paid time off
Quick Apply

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manager jobs near santa clara ca

Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

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Job Details

$75,000 - $78,000 a year
7 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

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Refine Your Search

manager jobs in santa clara ca

Customer Service Assistant Manager

Store Manager

Program Manager

Assistant Community Manager

Hospital Manager

Contact Center Manager

Office Manager - Mountain View

House Manager / Personal Assistant

Operations Support Manager

Associate Manager

MANAGER, FACILITIES

Store Manager

Program Manager

Maintenance and Operations Manager

The North Face: Store Manager - Valley Fair

General Manager

Workplace Services Manager

Assistant Store Manager

Community Manager

Manager in Training

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