Top 167 Customer service Jobs in Schoolcraft, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Treatment Navigator
OptiMed Health Partners —Kalamazoo, MI
- $19 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Retail Customer Service Associate
Ironwood West Michigan Group —Kalamazoo, MI
- $16 - $20 an hour
- Full-time
- Background check
- Sales
- In-person
- Paid training
- Health insurance
Quick Apply
14d
ProCare Customer Excellence Representative - Hybrid - Pay Starting at 21.58/hr
Stryker —Kalamazoo, MI
- $21.58 - $29.20 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Sales Support Representative - Hybrid - Pay Starting at $21.58/hr
Stryker —Portage, MI
- $21.58 - $29.20 an hour
- Overtime
- ERP systems
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Card Services Specialist
Arbor Financial Credit Union —Kalamazoo, MI
- $17.25 an hour
- Full-time
- Hybrid work
- Sales
- Research
- High school diploma or GED
- Profit sharing
- Health savings account
4d
Client Services Specialist
Jeannie Cleaning —Portage, MI
- $600 - $900 a week
- Part-time
- Google Workspace
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - Kendall Electric
The Kendall Group, Inc. —Portage, MI
- Full-time
- Office
- High school diploma or GED
- Travel
Customer Account Coordinator
International Paper —Three Rivers, MI
- $51,520 - $64,400 a year
- Full-time
- Microsoft Excel
- Basic math
- Research
6d
Patient Service/Front Desk Coordinator
MyEyeDr. —Portage, MI
- Weekends as needed
- Computer literacy
- Administrative experience
- Computer skills
- Paid holidays
- Health insurance
Member Service Center Representative
Consumers Credit Union —Kalamazoo, MI
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Front Desk Agent
Staybridge Suites - Kalamazoo, Michigan —Kalamazoo, MI
- Weekends as needed
- Computer literacy
- Hotel
- Computer skills
- Flexible schedule
Quick Apply
Bowling Front Desk - Airway Fun Center
Airway Fun Center —Portage, MI
- Entry level
Scheduler
First Student —Kalamazoo, MI
- $17 an hour
- Full-time
- Computer literacy
- English
- High school diploma or GED
Quick Apply
10d
Customer Service Representative II
Motion Industries (MOT) —Kalamazoo, MI
- Full-time
- Sales
- Computer literacy
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Client Service Representative
VCA Animal Hospitals —Kalamazoo, MI
- $18 - $21 an hour
- Weekends as needed
- High school diploma or GED
- Critical & Intensive Care
- 1 year
- Paid parental leave
- Disability insurance
Program Assistance Center (PAC) Client Services Administrator
United Way of South Central Michigan —Kalamazoo, MI
- From $19.48 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Front Desk
ProSmile —Kalamazoo, MI
- Full-time
- Dental office
- High school diploma or GED
- Computer skills
- Health savings account
- AD&D insurance
1d
Customer Service Associate
Walgreens —Portage, MI
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Associate I
Dollar Tree —Portage, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer service jobs in schoolcraft, mi

Contact Center Team Lead (local only considered)

Treatment Navigator

Retail Customer Service Associate

ProCare Customer Excellence Representative - Hybrid - Pay Starting at 21.58/hr

Sales Support Representative - Hybrid - Pay Starting at $21.58/hr

Card Services Specialist

Client Services Specialist

Customer Service Representative - Kendall Electric

Customer Account Coordinator

Patient Service/Front Desk Coordinator

Member Service Center Representative

Front Desk Agent

Bowling Front Desk - Airway Fun Center

Scheduler

Customer Service Representative II

Client Service Representative

Program Assistance Center (PAC) Client Services Administrator

Front Desk

Customer Service Associate

Customer Service Associate I

I want to receive the latest job alert for customer service in schoolcraft, mi

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