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HelpDesk Technician

Lanicom -
Troy, OH

Apply Now

Job Details

Full-time

Qualifications

Desktop computer repair
Mobile device support
IT user and group management
GPO
Laptop (troubleshooting support)
In-person customer service
Direct client contact
Microsoft Exchange
Windows
Printer (troubleshooting support)
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Desktop applications
Vendor communication
Networking equipment (troubleshooting support)
Technical customer support for office equipment
IP networking
Telephone systems
Productivity software
Network infrastructure management
Desktop administration
Peripheral hardware support
Ticketing system technical support
Mobile devices
Client interaction via phone calls

Full Job Description

To submit a resume, please send it via email to [email protected].

We thank you for visiting, and if you have any questions or comments, please contact us today.

Department: IT Service Department (HelpDesk, Lvl 1 Technician)

Hours: Mon-Fri 7:30AM - 5:00PM (Some after-hours work required)

Pay: Hourly

LANICOM LLC is a leading provider of IT solutions and services for targeted industries that we serve. We are currently looking for a qualified Help Desk person to join our team.

This is a full-time position responsible for maintaining and supporting daily network, telephony, and desktop systems in a variety of corporate network settings. Must have reliable transportation as on-site visits may be necessary.

Responsible for:

Monitor internal help desk system for the delegation, assignment and/or completion of trouble tickets.

Provide IT Help Desk services for multi-site environment

Flexible schedule as this job may require extended support hours, occasional night, weekend and some on-call work as deemed necessary

Support applications, printers, storage and networking infrastructure (wired and wireless)

Support IT procurement as needed

Provide 1st tier support to identify, investigate and resolve technical problems

Troubleshoot and support Windows 10 and MAC workstations

Support the addition, deletion and modification of accounts & security privileges in an Active Directory environment

Network & application monitoring and support

Assist with end users with moves, adds and changes

Escalation of issues to higher level technical teams as appropriate

A successful candidate must have:

Excellent interpersonal, supervisory, organizational and customer service skills

Willingness to learn our procedures and processes

BS or BA in Computer Science, Networking, Engineering, or related field, or demonstrate equivalent training or technical experience

5-6 years of related relevant experience

Must have proven track record of providing IT Support services

Basic knowledge of networking

Should be able to demonstrate a working relationship with groups within or outside of IT to help implement technical solutions.

Experience working with outside vendors and support companies as needed

Experience with IT Ticketing systems

Functional knowledge of the Microsoft Office suite

Strong attention to details

Basis understanding of Active Directory, group policy and the Windows security model

Good experience in troubleshooting TCP/IP network environment

Good experience troubleshooting hardware, PCs, laptops (Windows and MAC) and a variety of mobile devices

Must have experience with Exchange, Windows administration

3+ years experience troubleshooting PC desktops and laptops, software, hardware, Microsoft office suites, email, printers and peripherals

3+ years experience with routers, switches, hubs and basic network topology

Flexible schedule as this job may require extended support hours, occasional night, weekend and some on-call work

Strong desire to interact with end users or clients on the phone or in person in a courteous, professional manner

Microsoft, Cisco, A+/Net+/Security+ certifications a plus but not required

Apply Now

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