Top 186 Service manager Jobs in Simi Valley, Ca

Manager, Service Desk
AeroVironment —Simi Valley, CA
- $117,500 - $179,250 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
1d
Client Services Manager
ENTERTAINMENT EARTH, LLC —Simi Valley, CA
- $75,000 - $85,000 a year
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Heavy Equipment Service Manager
Coastline Equipment —Oxnard, CA
- $120,000 - $160,000 a year
- Extended hours
- Dealership
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
12d
Service Manager - Incycle - Santa Clarita, CA
Specialized —Santa Clarita, CA
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Team management
- Commuter assistance
- Paid parental leave
Service Manager / Fixed Operations Manager
MOTORSPORTS OF VALLEY LLC —Calabasas, CA
- $100,000 - $150,000 a year
- Full-time
- Basic math
- Mid-level
- Mentoring
Quick Apply
Senior Food Service Manager
UCLA Health —West Hills, CA
- $68,400 - $136,000 a year
- ServSafe
- 5 years
- Writing skills
Community Manager - Alister Sherman Oaks
Mill Creek Residential —Sherman Oaks, CA
- $83,200 - $85,000 a year
- Inventory management
- Mid-level
- Residential
- AD&D insurance
- Disability insurance
11d
Store Manager - Northridge Fashion Center
Macy’s —Northridge, CA
- $108,790 - $273,900 a year
- Weekends as needed
- Heavy lifting
- 5 years
- Merchandising
- Store discount
- Paid holidays
Automotive Service Center Manager – Brake Masters
Brake Masters Auto Repair Shops —Simi Valley, CA
- $22 - $30 an hour
- Full-time
- Sales
- Mid-level
- Driver's License
- Health insurance
- Paid time off
Quick Apply
Service Manager
Lanspeed —Camarillo, CA
- $60,000 - $120,000 a year
- Full-time
- Hybrid work
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Client Service Manager
SSA Security Group —Los Angeles, CA
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Service Manager
Firestone Complete Auto Care —Thousand Oaks, CA
- $22.66 - $33.99 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- 401(k)
Service Manager
Lion Real Estate Group, LLC —Sherman Oaks, CA
- $35 - $38 an hour
- Urgently hiring
- Mid-level
- Driver's License
- Plumbing
- Mileage reimbursement
- Paid parental leave
Director of Supply Chain and Analytics
Snap Creative —Camarillo, CA
- $132,775.42 - $159,901.58 a year
- Full-time
- Hybrid work
- 11+ years
- Master's degree
- Analysis skills
- Free parking
- Health insurance
Quick Apply
20h
Customer Service Account Manager – Transportation
True Star Transit —San Fernando, CA
- $20 - $24 an hour
- 8 hour shift
- Background check
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
General Manager 3 - Environmental Services / Custodial
Sodexo —Valencia, CA
- $89,250 - $115,500 a year
- Full-time
- Hospital
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
9d
Case Manager, Intensive Case Management Services (Willis) - Los Angeles, CA
Heritage Clinic —Panorama City, CA
- $23 - $27 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
3d
Pool Service Technician Manager
Duane's Pool Service, Inc. —Valencia, CA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Profit sharing
- Paid training
Quick Apply
VASH Lead Service Coordinator III
Step Up On Second, INC., —Los Angeles, CA
- $78,000 - $85,000 a year
- Full-time
- Background check
- LMFT
- Master of Social Work
- 403(b) matching
- Paid holidays
Quick Apply
Lead House Service Coordinator (LHSC)
Therapeutic Living Centers for the Blind —Reseda, CA
- $67,000 - $71,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
1d

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Manager, Service Desk

AeroVironment -
Simi Valley, CA

Apply Now

Job Details

Full-time
$117,500 - $179,250 a year
1 day ago

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Performance monitoring
ITIL Foundation
Managing technical support teams
Customer communication
Mobile device support
ITIL Certification
Team supervision
Linux support
Managing teams in a customer support role
Software deployment
Enterprise software
Incident management software
iOS
Metrics Reporting
Windows
Task prioritization
Desktop (troubleshooting support)
Customer support ticket management
macOS administration
macOS
UEM
Management reporting
System deployment
ITIL implementation
IT department experience
Ticketing system technical support

Full Job Description

Worker Type

Regular

Job Description

Summary

The primary role of the Manager, Service Desk is to oversee daily Service Desk operations and frontline staff, ensuring end users receive timely, high-quality technical assistance. This role manages all procedures related to the identification, prioritization, assignment, and resolution of incidents and requests, including queue monitoring, SLA tracking, and operational coordination. The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures, conducts capacity planning, performs trend analysis, and coaches staff to achieve consistent service levels. The Manager, Service Desk also actively contributes to escalated problem resolution by providing direct, hands-on technical support when necessary.

Position Responsibilities

Aligns daily Service Desk operations with IT leadership’s strategy, communicating operational updates, service metrics, and team performance to leadership.
Enforces Service Level Agreements (SLAs) to maintain expected problem resolution timeframes and customer satisfaction standards.
Implements and maintains standard operating procedures outlining how incidents and service requests are logged, triaged, escalated, and resolved.
Analyzes daily and weekly Service Desk activity, identifies recurring bottlenecks or incident trends, and implements operational fixes.
Conducts regular performance evaluations, 1-on-1 coaching, and goal setting for Service Desk technicians and support staff.
Monitors team operational expenditures and provides input into annual hardware, software, and staffing budget forecasts.
Administers and optimizes ticketing system workflows, request catalogs, and asset tracking configurations based on operational needs.
Evaluates Service Desk software, endpoint utilities, and hardware peripherals in coordination with IT procurement and vendor contacts.
Coordinates purchasing, provisioning, and deployment tasks for end-user computing hardware and peripherals.
Supervises a distributed/multi-site technical support team, managing shift schedules, ticket routing, and escalation coverage.
Ensures prompt, professional, and effective resolution of Tier 1–Tier 3 tickets across enterprise applications and hardware.
Develops and maintains end-user knowledge bases, self-service portals, FAQs, and internal technical runbooks.
Onboards, trains, and mentors junior technicians to enhance technical competency and service delivery quality.
Provides hands-on, in-person, and remote troubleshooting support for executive and high-priority technical escalations.
Represents the Service Desk team in Change Advisory Board (CAB) meetings to review upcoming changes and assess operational impact.

Basic Qualifications (Required Skills & Experience)

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent combination of education, training, and experience).
Minimum of 5–7 years of experience in IT Service Desk / Technical Support environments.
Minimum of 2–4 years of direct supervisory or team lead experience managing IT support personnel.
5+ years of hands-on experience supporting enterprise desktop and mobile platforms (Windows, macOS, iOS, Linux).
Demonstrated experience administering and configuring enterprise ticketing platforms (e.g., ServiceNow, Jira Service Management, Ivanti).
Working knowledge of enterprise endpoint management and software deployment tools (e.g., VMware Workspace ONE, Microsoft Intune/MECM, Ivanti EPM).
Proven track record of monitoring, meeting, and reporting on ITIL-aligned SLAs and operational KPIs.
40-hour on-site work week with flexibility for on-call escalations when required.

Other Qualifications & Desired Competencies

ITIL Foundation Certification (v3 or v4) required; Intermediate ITIL/ITSM knowledge preferred.
Experience managing distributed, remote, or multi-site support teams preferred.
Strong customer-service mindset with solid verbal, written, and interpersonal communication skills.
Proven analytical, troubleshooting, and root-cause analysis skills.
Ability to effectively prioritize, delegate, and execute operational tasks in a dynamic environment.
Solid relationship management skills with the ability to translate technical concepts into user-friendly guidance.
Occasional domestic travel may be required.

Physical Demands

Ability to work in an office environment (Constant).
Required to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone equipment (Frequent).
Must be able to lift and move up to 30 pounds of IT hardware and peripherals (computers, monitors, docking stations).

Special Requirements

U.S. Citizen, U.S. Permanent Resident (Green Card holder), or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.

Clearance Level

No Clearance

The salary range for this role is:

$117,500 - $179,250

AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

ITAR Requirement:

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits.

We also encourage you to review our company website at http://www.avinc.com to learn more about us.

Principals only need apply. NO agencies please.

About AV:

AV isn’t for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.

We don’t just build defense technology—we redefine what’s possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve.

Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian—but we’re not building history, we’re building what’s next.

If you're ready to build technology that matters—with speed, scale, and purpose—there’s no better place to do it than AV.

We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.

ITAR

U.S. Citizenship required

Apply Now

Refine Your Search

service manager jobs in simi valley, ca

Manager, Service Desk

Client Services Manager

Heavy Equipment Service Manager

Service Manager - Incycle - Santa Clarita, CA

Service Manager / Fixed Operations Manager

Senior Food Service Manager

Community Manager - Alister Sherman Oaks

Store Manager - Northridge Fashion Center

Automotive Service Center Manager – Brake Masters

Service Manager

Client Service Manager

Service Manager

Service Manager

Director of Supply Chain and Analytics

Customer Service Account Manager – Transportation

General Manager 3 - Environmental Services / Custodial

Case Manager, Intensive Case Management Services (Willis) - Los Angeles, CA

Pool Service Technician Manager

VASH Lead Service Coordinator III

Lead House Service Coordinator (LHSC)

I want to receive the latest job alert for service manager in simi valley, ca

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