Top 2357 Intelligence manager Jobs in Sunnyvale, Ca

Contact Center Manager
NVIDIA —Santa Clara, CA
- $72,000 - $115,000 a year
- Full-time
- Bilingual
- Mid-level
- Analysis skills
6d
Executive Communications Manager
NVIDIA —Santa Clara, CA
- $136,000 - $276,000 a year
- Full-time
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
Data Labeler Manager
Tesla —Palo Alto, CA
- $92,000 - $138,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Commuter assistance
- Health savings account
Chief of Staff/Business Operations - Matter Intelligence
Pear VC —Palo Alto, CA
- Extended hours
- Office
- Bachelor's degree
- Accounting
Workplace Experience Lead - Sunnyvale, CA
CBRE —Sunnyvale, CA
- $56.25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
12d
Leadership Support Manager
Google —Sunnyvale, CA
- $136,000 - $197,000 a year
- Full-time
- 5 years
- Military
- Research
Program Director, U.S. Democracy
William and Flora Hewlett Foundation —Menlo Park, CA
- $400,000 - $500,000 a year
- Ability to sit for extended periods
- Recruiting
- Organizational skills
- 403(b) matching
- 403(b)
Program Manager for Planetary Intelligence and Climate Adaptation
Stanford University —Stanford, CA
- $104,000 - $127,000 a year
- Full-time
- Hybrid work
- School experience
- Computer science
- Computer Science
Sr Store Analytics Manager
Tailored Shared Services, LLC —Dublin, CA
- $122,700 - $188,000 a year
- Full-time
- Remote
- SQL
- Analysis skills
- Bachelor's degree
- Store discount
- Paid jury duty
Manager, Strategic Sourcing - Professional Services
NVIDIA —Santa Clara, CA
- $168,000 - $322,000 a year
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- Business Administration
7d
People Operations Coordinator
Muon Space —San Jose, CA
- $89,000 - $980,000 a year
- Full-time
- Google Workspace
- Office
- Organizational skills
- Paid parental leave
- Paid holidays
13d
Operations Project Manager
Silicon Valley Community Foundation —Mountain View, CA
- $130,000 - $140,000 a year
- Full-time
- Hybrid work
- 7 years
- Customer service
- Office
- 403(b) matching
- Paid holidays
4d
Content manager
Alan AI —Sunnyvale, CA
- Full-time
- English
- Mid-level
- Bachelor's degree
Facility Planning Manager
Stanford University —Stanford, CA
- $130,000 - $140,000 a year
- Extended hours
- Residential
- 3 years
- Ability to climb stairs
- Tuition reimbursement
- Retirement plan
AI & Tech for Good Manager
TikTok —San Jose, CA
- $115,200 - $180,000 a year
- Computer Science
- Fair chance
- Senior level
- Paid parental leave
- Paid holidays
Analyst I/II - Fiscal/Grants Management - Police
San Jose Police Department —San Jose, CA
- Online Application
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Paid holidays
- Disability insurance
Engineering Manager, DRIVE OS Communication Infrastructure
NVIDIA —Santa Clara, CA
- $224,000 - $356,500 a year
- Full-time
- Bachelor of Science
- Mentoring
- Senior level
Product Manager, Apple Intelligence Experiences
Apple —Cupertino, CA
- $144,600 - $263,800 a year
- Mid-level
- Bachelor's degree
- Product management
- Employee stock purchase plan
- Health insurance
13d
Executive Assistant
Adobe —San Jose, CA
- $84,200 - $174,700 a year
- Full-time
- Microsoft Excel
- 6 years
- Microsoft Outlook
9d
Program Associate, Education
William and Flora Hewlett Foundation —Menlo Park, CA
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Research
- Office
14d

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intelligence manager jobs near sunnyvale, ca

Contact Center Manager

NVIDIA -
Santa Clara, CA

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Job Details

Full-time
$72,000 - $115,000 a year
6 days ago

Qualifications

Data analysis reporting
Managing teams in a customer support role
Team leadership
Metrics Reporting
Change management
Managing clients in a customer support role
Key Performance Indicators
Management reporting
Customer support
CRM system proficiency
Cross-functional communication
Team building

Full Job Description

We are seeking a Contact Center Manager whose leadership goes beyond managing calls. A leader who can transform everyday interactions into innovative chances. In this role, you'll serve as the link between individuals and results, contributing to the growth and maintenance of our culture. You'll guide agents to become assured problem-solvers and translate data into actionable insights!

Our global contact center represents NVIDIA's customer experience on a global scale. Your team manages various types of customer needs, from general questions and sensitive security matters to important partner concerns. You will lead a team handling inbound contacts worldwide, ensuring each interaction reflects NVIDIA's dedication to quality. The team also supports NVIDIA's business partners by providing training, updates on programs, and assistance with special resources and offers.

What you’ll be doing:

Lead, manage, and develop a high-performing contact center team, setting clear expectations, strengthening accountability, and building an inclusive, customer-first culture.
Handle daily duties and direct queue flow using phone, email, and chat to fulfill SLAs while guaranteeing quality and customer satisfaction.
Own contact center benchmarks such as customer relations management (CRM), average handling time (AHT), customer satisfaction (CSAT), quality assurance (QA), and lead initiatives that improve efficiency, quality, and customer outcomes.
Use reporting and trend analysis to identify gaps, recommend improvements, and reduce repeat contacts.
Partner with internal teams to streamline and strengthen end-to-end customer workflows.
Manage the triage and escalation of high severity customer calls and security related situations.
Handle partner concerns and complex customer issues with confident decision-making, coordinating across departments to drive timely resolution and phenomenal experiences.
Partner with IT to enhance call center software and tools to continuously improve support solutions.

What we need to see:

Bachelor's degree in Business Administration, Management, or equivalent experience.
4+ overall years of experience in a customer support environment, including at least 2+ years in a people management role.
A people-first leader who excels in a fast-paced environment and understands how to balance emotional intelligence with operational excellence.
Strong analytical abilities to assess performance metrics and develop actionable plans.
Strong ability to communicate clearly and work well with others to foster collaboration.
Ability to drive and handle change in a fast-paced environment.
Data-driven outlook with experience building reports, interpreting important metrics, and translating insights into improvements.
Skilled in contact center software and CRM platforms.

Ways to stand out from the crowd:

Advanced degree or comparable experience in a related field.
Experience working in the technology sector or with products based on artificial intelligence.
Proven success in driving significant improvements in customer happiness.
Familiarity with NVIDIA products and services.
Bilingual or multilingual abilities to support a diverse customer base.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 72,000 USD - 115,000 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until August 17, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Apply Now

Refine Your Search

intelligence manager jobs in sunnyvale, ca

Contact Center Manager

Executive Communications Manager

Data Labeler Manager

Chief of Staff/Business Operations - Matter Intelligence

Workplace Experience Lead - Sunnyvale, CA

Leadership Support Manager

Program Director, U.S. Democracy

Program Manager for Planetary Intelligence and Climate Adaptation

Sr Store Analytics Manager

Manager, Strategic Sourcing - Professional Services

People Operations Coordinator

Operations Project Manager

Content manager

Facility Planning Manager

AI & Tech for Good Manager

Analyst I/II - Fiscal/Grants Management - Police

Engineering Manager, DRIVE OS Communication Infrastructure

Product Manager, Apple Intelligence Experiences

Executive Assistant

Program Associate, Education

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