Top 258 Hotel Jobs in Troy, Il

Rooms Operations Manager
Marriott International, Inc —St. Louis, MO
- $60,000 - $73,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Desk Agent
Hampton Inn & Suites Glen Carbon —Glen Carbon, IL
- From $15 an hour
- Part-time
- Computer literacy
- Office
- Organizational skills
- Paid time off
- Employee discount
Quick Apply
14d
Front Desk Agent
Holiday Day Inn Express & Suites Edwardsville —Edwardsville, IL
- $16 - $17 an hour
- Part-time
- Bilingual
- Hotel
- In-person
- Health insurance
- Paid time off
Quick Apply
7d
Housekeeper/ Laundry Attendant/ Houseperson
Hampton Inn & Suites Glen Carbon —Glen Carbon, IL
- From $15 an hour
- Part-time
- Heavy lifting
- Customer service
- Hotel
- Paid time off
- Employee discount
Quick Apply
14d
Hotel Front Desk Agent
Radisson Fairview Heights —Fairview Heights, IL
- $17 - $20 an hour
- Full-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Receptionist
Best Western St Louis —Fairview Heights, IL
- $15 - $16 an hour
- Temporary
- Hotel
- In-person
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
Front Desk Clerk
Days Inn —Collinsville, IL
- From $15 an hour
- Part-time
- Hotel
- US work authorization
- Computer skills
- Paid time off
- On-the-job training
Quick Apply
7d
Guest Service Agent
Drury Hotels Company LLC —O'Fallon, IL
- $16.36 - $24.03 an hour
- Urgently hiring
- Cooking
- English
- Hotel
- Disability insurance
- Health insurance
Housekeeper
Drury Hotels Company LLC —Collinsville, IL
- $16.36 - $24.03 an hour
- Part-time
- Health insurance
- Dental insurance
Front Desk Clerk/Night Auditor
Days Inn —Collinsville, IL
- $15 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Paid time off
- On-the-job training
Quick Apply
7d
Hotel Laundry Attendant
Radisson Fairview Heights —Fairview Heights, IL
- $16 - $19 an hour
- Full-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Laundry Attendant/Room Attendant
Comfort Inn by Choice Hotels —Edwardsville, IL
- $15.50 - $15.75 an hour
- Part-time
- Heavy lifting
- Inventory management
- Basic math
- Employee discount
Quick Apply
Hotel Front Desk Supervisor
Radisson Fairview Heights —Fairview Heights, IL
- $19 - $21 an hour
- Full-time
- Word processing
- Mid-level
- Windows
Quick Apply
Hotel Housekeeper
Radisson Fairview Heights —Fairview Heights, IL
- $16 - $20 an hour
- Full-time
- Customer service
- Hotel
- High school diploma or GED
Quick Apply
Laundry Attendant
Comfort Inn by Choice Hotels —Edwardsville, IL
- $15.75 - $16.50 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- Basic math
- Employee discount
Quick Apply
5d
Hotel Night Auditor
Best Western St Louis —Fairview Heights, IL
- $15 - $18 an hour
- Temporary
- Hotel
- In-person
- Entry level
- Employee discount
Quick Apply
6d
Hotel Dishwasher
Radisson Fairview Heights —Fairview Heights, IL
- $15 - $19 an hour
- Weekends as needed
- No experience needed
- Hotel
- Ability to lift 50 pounds
- On-the-job training
Quick Apply
Assistant Executive Housekeeper
Drury Hotels Company LLC —St. Louis, MO
- From $23 an hour
- Urgently hiring
- Mid-level
- Hotel
- Guest services
- Health insurance
- Dental insurance
Hotel Breakfast Attendant
Radisson Fairview Heights —Fairview Heights, IL
- $16 - $19 an hour
- Full-time
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
Quick Apply
Hotel Sales Manager
Hyatt CENTRIC DOWNTOWN ST. LOUIS —St. Louis, MO
- $50,000 - $55,000 a year
- Full-time
- Customer service
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
5d

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Rooms Operations Manager

Marriott International, Inc -
St. Louis, MO

Apply Now

Job Details

Full-time
$60,000 - $73,000 a year

Qualifications

Hotel cost control
Cost management
Employee onboarding
Financial operations
Hotel housekeeping management
Team supervision
Managing teams in a customer support role
Employee grievance management
Standard Operating Procedures (SOPs) implementation
Hotel strategy implementation
Staff scheduling
Hotel quality control
Customer satisfaction tracking
Associate's degree in Business Administration
Team scheduling
Managing hospitality teams
Hotel quality assurance
Mid-level
Cost control
Performance management
Quality control audit
High school diploma or GED
Disciplinary action management
Team development
Hiring
Compliance monitoring
Internal employee customer service
Financial report interpretation
Continuous improvement
Hospitality Management

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26084829
Job CategoryRooms & Guest Services Operations
Location800 Washington Ave, Saint Louis, Missouri, United States, 63101VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $60,000-$73,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel jobs in troy, il

Rooms Operations Manager

Front Desk Agent

Front Desk Agent

Housekeeper/ Laundry Attendant/ Houseperson

Hotel Front Desk Agent

Front Desk Receptionist

Front Desk Clerk

Guest Service Agent

Housekeeper

Front Desk Clerk/Night Auditor

Hotel Laundry Attendant

Laundry Attendant/Room Attendant

Hotel Front Desk Supervisor

Hotel Housekeeper

Laundry Attendant

Hotel Night Auditor

Hotel Dishwasher

Assistant Executive Housekeeper

Hotel Breakfast Attendant

Hotel Sales Manager

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