Top 102 Client support desk Jobs in West Des Moines, Ia

Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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Receptionist
Comfort Keepers —Urbandale, IA
- $16 - $17 an hour
- Part-time
- Office
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
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7d
Client Support Desk Analyst
defi AUTO LLC —Des Moines, IA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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WIC Support Staff-Outreach Clerk-Full Time-South DSM
Broadlawns Medical Center —Des Moines, IA
- 8 hour shift
- Microsoft Word
- Computer literacy
- English
- Free parking
- Health insurance
Quick Apply
2d
WIC Support Staff/Outreach Specialist-Dallas County Office
Broadlawns Medical Center —Des Moines, IA
- Full-time
- Microsoft Word
- Computer literacy
- English
- Free parking
- Health insurance
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2d
Front Desk Receptionist
Fryar Private Wealth —West Des Moines, IA
- $30,000 - $40,000 a year
- Full-time
- Background check
- Office
- Administrative experience
- Health savings account
- Health insurance
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Deskside Support Technician
Pomeroy —Des Moines, IA
- $24 an hour
- Full-time
- Office
- Windows
- Ability to climb stairs
- Paid holidays
- Health insurance
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Veterinary Receptionist
Fleur Pet Hospital —Des Moines, IA
- $31,200 - $41,600 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Paid holidays
- 401(k)
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3d
Service Receiving Clerk
AG EXPRESS ELECTRONICS INC —Des Moines, IA
- Full-time
- Basic math
- ERP systems
- Office
- Disability insurance
- Health insurance
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3d
Licensed Mental Health Therapist-LMFT, LCSW, LCDC, or LPC
Quadrant Health Group —Johnston, IA
- $60,000 - $92,000 a year
- Full-time
- LMFT
- 18 years or older
- Word processing
- Paid holidays
- Health insurance
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Sr. National Network Installer
Pro Search, Inc. —Des Moines, IA
- $27 - $32 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
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1d
IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
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Client Services Manager (Remote)
Businessolver —West Des Moines, IA
- $79,000 - $107,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Quality control
Receptionist
Sea Mar Community Health Centers —Des Moines, IA
- $20.76 an hour
- Full-time
- Spanish
- Current TB test
- Word processing
- COVID-19 protective measures
- Paid holidays
Animal Intake and Community Resources Shift Supervisor
Animal Rescue League Of Iowa —Des Moines, IA
- Full-time
- Hospitality
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
3d
Money Desk Specialist
Integrity Marketing Group —Urbandale, IA
- Full-time
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
8d
SOC Analyst I
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Research
- Entry level
- Health savings account
- Retirement plan
Quick Apply
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Content Creator
Bing Bang —Urbandale, IA
- $55,000 - $70,000 a year
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- Paid time off
Quick Apply
Des Moines - Part Time Janitor
Heritage Building Maintenance —Des Moines, IA
- $12 - $15 an hour
- Full-time
- 18 years or older
- Customer service
- Driving
- Paid holidays
- Health insurance
Quick Apply

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client support desk jobs near west des moines, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon -
West Des Moines, IA

Quick Apply

Job Details

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Mobile device support
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Customer support
Stakeholder relationship building
Mobile devices

Full Job Description

Job Responsibilities:

Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation
Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

client support desk jobs in west des moines, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

Receptionist

Client Support Desk Analyst

WIC Support Staff-Outreach Clerk-Full Time-South DSM

WIC Support Staff/Outreach Specialist-Dallas County Office

Front Desk Receptionist

Deskside Support Technician

Veterinary Receptionist

Service Receiving Clerk

Licensed Mental Health Therapist-LMFT, LCSW, LCDC, or LPC

Sr. National Network Installer

IT Support Desk Technician II

Client Services Manager (Remote)

Receptionist

Animal Intake and Community Resources Shift Supervisor

Money Desk Specialist

SOC Analyst I

Part-time Service Desk Analyst

Content Creator

Des Moines - Part Time Janitor

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