Top 191 Guest services manager Jobs in Wilmington, Nc

Front Office Guest Services Manager
Hampton Inn Wilmington —Wilmington, NC
- 8 hour shift
- Writing skills
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Assistant General Manager
Schulte Hospitality Group —Wilmington, NC
- $115,000 - $125,000 a year
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
8d
Operations Manager
Element Wilmington —Wilmington, NC
- 8 hour shift
- Sales
- Writing skills
- English
- Paid holidays
- Health insurance
Quick Apply
General Manager
CROWN HOTEL & TRAVEL MANAGEMENT LLC —Leland, NC
- Full-time
- Computer literacy
- Basic math
- English
- Paid training
- Health insurance
10d
KFC Restaurant General Manager
KFC —Wilmington, NC
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply
Night Auditor
Courtyard Carolina Beach Oceanfront —Carolina Beach, NC
- Overnight shift
- Computer literacy
- Sanitation
- Hotel
- 401(k) matching
- Employee discount
Quick Apply
Assistant Manager
Jimmy Johns —Wilmington, NC
- $14 - $20 an hour
- Part-time
- Military
- Fast casual restaurant
- Mid-level
- Employee discount
- Opportunities for advancement
Quick Apply
Shift Leader/Manager
Jimmy Johns —Wilmington, NC
- $11 - $18 an hour
- 8 hour shift
- Military
- Fast casual restaurant
- Mid-level
- Opportunities for advancement
Quick Apply
District Manager
GNC Holdings LLC —Wilmington, NC
- $90,000 - $100,000 a year
- Full-time
- Customer service
- Ability to walk for extended periods
- Computer literacy
- Store discount
- Disability insurance
Quick Apply
9d
Front Desk Supervisor
Courtyard Carolina Beach Oceanfront —Carolina Beach, NC
- Full-time
- Management
- Mid-level
- Hotel
Quick Apply
Hotel Night Auditor / Guest Services Representative
CMC Hotels —Wilmington, NC
- Full-time
- Background check
- Reliable transportation
- Communication skills
- Paid holidays
- Disability insurance
Guest Services Manager
Evolution Parking & Guest Services —Wilmington, NC
- Weekends as needed
- Mid-level
- Organizational skills
- Communication skills
- Opportunities for advancement
Quick Apply
12d
Front Desk Supervisor | ARRIVE Wilmington
ARRIVE by Palisociety —Wilmington, NC
- 8 hour shift
- Mid-level
- Residential
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Operations Excellence Manager
Tailwind Deli News & Gifts Inc —Wilmington, NC
- $82,000 - $86,000 a year
- Weekends as needed
- Ability to walk for extended periods
- 3 years
- Ability to lift 50 pounds
- Flexible schedule
Quick Apply
4d
Full-Time Administrative Assistant
Allegro Living, LLC —Wilmington, NC
- Full-time
- 18 years or older
- Word processing
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
9d
Operations Manager @ Hampton Inn Eastwood
Summit Hospitality Incorporated —Wilmington, NC
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
Quick Apply
HR Manager
Legends Global —Wilmington, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Guest Service Agent
WILMINGTON CONVENTION HOTEL LLC —Wilmington, NC
- Part-time
- Writing skills
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Store Operations Manager (GM)
Insomnia Cookies —Wilmington, NC
- Full-time
- Microsoft Outlook
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Guest Service Representative
Schulte Hospitality Group —Wilmington, NC
- $16 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply

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Front Office Guest Services Manager

Hampton Inn Wilmington -
Wilmington, NC

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
401(k) matching
Life insurance

Qualifications

Confidential information handling
Fire safety
Alarm systems
Phone communication
Writing skills
English
De-escalation techniques
Conflict de-escalation
Cultural competency
Hotel and accommodations guest complaints handling
Clean workspace maintenance

Full Job Description

Front Office / Guest Services Manager

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

Front Office / Guest Services Manager oversees the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

Able to be a guide for all associates on the expectations and processes to run and maintain and effective front desk / guest services operations
Complete all required training
Adhere to all standard operating procedures and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Oversee the Front Office and maintains a high standard
Monitor and evaluate guest satisfaction
Recognize regular and VIP Guests promoting Brand loyalty program
Maximize room occupancy at best rates
Promote other services and facilities of the hotel through up-selling techniques
Set departmental objectives and work schedules
Recruit, manage, and train, Front Office Team
Assist with other departments when necessary
Comply with hotel security, fire regulations, and all health/safety regulations and legislation
Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs
Have knowledge of surrounding area

Necessary Skills:

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Able to report to scheduled shifts
Able to communicate effectively in writing, by telephone and in person
Able to work a flexible schedule
Is organized, honest, and works well with others
Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can perform work for 8 hours and work in a restrictive space/environment.
Must have eyesight enabling vision both near and far
Must be able to use/lift arms for up to 8 hours
Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, offers the following benefits:

Paid Time Off
Optional Health, Wellness and Care benefits
Health Reimbursement Program
Flexible Spending Account
Stay Discounts
Optional Company paid Life Insurance
401(k) and 401(k) matching
Employee Assistance Program
Several Voluntary and Supplemental Insurance Options
Select Paid Holidays and One Personal Floating Holiday
Loyalty Incentives and Other Unique Incentive Programs

Quick Apply

Refine Your Search

guest services manager jobs in wilmington, nc

Front Office Guest Services Manager

Assistant General Manager

Operations Manager

General Manager

KFC Restaurant General Manager

Night Auditor

Assistant Manager

Shift Leader/Manager

District Manager

Front Desk Supervisor

Hotel Night Auditor / Guest Services Representative

Guest Services Manager

Front Desk Supervisor | ARRIVE Wilmington

Operations Excellence Manager

Full-Time Administrative Assistant

Operations Manager @ Hampton Inn Eastwood

HR Manager

Guest Service Agent

Store Operations Manager (GM)

Guest Service Representative

I want to receive the latest job alert for guest services manager in wilmington, nc

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