Top 541 Claims Jobs in Worcester Ma

Supervisor, Casualty Claims (Hybrid, Webster)
MAPFRE —Webster, MA
- $77,700 - $111,900 a year
- 7 years
- Computer literacy
- Math
- Profit sharing
- Health savings account
Process Excellence & Journey Lead (Claims)
MAPFRE —Webster, MA
- $80,000 - $105,000 a year
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Tuition reimbursement
Associate Claims Adjuster, Workers Compensation
Liberty Mutual —Westborough, MA
- $50,000 - $94,000 a year
- Full-time
- Customer service
- Mid-level
- Analysis skills
Entry-Level Sales Rep (Remote Work)
Agent Integration —Worcester, MA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Dental insurance
Quick Apply
Claims Correspondence Analyst
Berkley —Marlborough, MA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Profit sharing
- Paid parental leave
Benefits Specialist
Reliable Respiratory —Shrewsbury, MA
- $25 an hour
- Full-time
- Hybrid work
- 18 years or older
- Computer literacy
- Mid-level
- Work from home
Quick Apply
11d
Claims Assistant-Entry Level
Jencap —Worcester, MA
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- 401(k)
- Tuition reimbursement
Quick Apply
Auto/Physical Damage Claims Representative
Concord General Mutual Insurance Company —Westborough, MA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Dental Receptionist
Evershine Dental Group —Worcester, MA
- $25 - $26 an hour
- Part-time
- Background check
- Dental office
- Organizational skills
- Continuing education credits
- Health insurance
Quick Apply
Senior Analyst Claim Reporting and Special Services
Qureos Inc —Woonsocket, RI
- $46,988 - $112,200 a year
- Full-time
- Hybrid work
- Word processing
- Mid-level
- Office
- Health insurance
- Dental insurance
13d
Billing Specialist
Veterans Inc. —Shrewsbury, MA
- From $26.44 an hour
- Online Application
- HIPAA
- Research
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
Claim Rep Sr, SIU - Casualty (Hybrid or Remote)
MAPFRE —Webster, MA
- $52,100 - $82,200 a year
- Remote
- Bilingual
- Customer service
- Research
- Profit sharing
- Health savings account
Investigators – Workers’ Comp Cases (Part-Time) | Law Enforcement, Military, or Investigative Experience Required – Alliance Risk Group
Alliance Risk Group —Worcester, MA
- $25 - $30 an hour
- Part-time
- Remote
- Military
- Mid-level
- Office
Quick Apply
Field Insurance Customer Service Representative I
AAA Northeast —Marlborough, MA
- $24.15 - $28.60 an hour
- Full-time
- Research
- Office
- High school diploma or GED
Quick Apply
Office Administrative Assistant
Prorestore —Shrewsbury, MA
- From $24 an hour
- Part-time
- Hybrid work
- Office
- Administrative experience
- Construction experience
Quick Apply
7d
Experienced Restoration Rebuild Estimator - IN OFFICE
Flood Fire Pro Inc —Franklin, MA
- $85,000 - $95,000 a year
- Full-time
- Construction site
- Mid-level
- Office
- Fuel card
- Health insurance
Quick Apply
Landscape Construction Projects Manager
Anderson Landscape Const Inc —Sterling, MA
- $90,000 - $120,000 a year
- Full-time
- Civil engineering
- Construction site
- Office
- Health insurance
- 401(k)
Quick Apply
1d
Paving Superintendent
All States Materials Group —Sunderland, MA
- $35 a year
- Extended hours
- Construction site
- Mid-level
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
Contract Manager - Hosp/Physician group exp a plus - Hybrid schedule
Fallon Health —Worcester, MA
- Full-time
- Hybrid work
- Clean driving record
- Research
- Mid-level
Property Field Adjuster - Worcester, MA
DMA / David Morse & Associates —Worcester, MA
- Up to $70,000 a year
- Part-time
- Remote
- Customer service
- Military
- Writing skills
- Work from home
Quick Apply

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Supervisor, Casualty Claims (Hybrid, Webster)

MAPFRE -
Webster, MA

Apply Now

Job Details

$77,700 - $111,900 a year

Benefits

Profit sharing
Health savings account
Internal mobility program
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Employee relationship building

Full Job Description

Make an Impact. Lead Talent. Drive Excellence.

Are you a results-driven claims leader with a passion for developing high-performing teams and delivering exceptional customer experiences? Join our Casualty Claims Department as a Supervisor, Casualty Claims, where you'll lead a team responsible for the investigation, evaluation, and resolution of automobile casualty and homeowners liability claims.

In this leadership role, you'll provide technical guidance, coach and develop employees, ensure quality and compliance, and drive operational excellence. You'll play a key role in enhancing team performance, improving claims outcomes, and supporting strategic initiatives that contribute to organizational success.

What You’ll Do

Supervise a Casualty Claims unit handling:
- First- and Third-Party Automobile Casualty Claims
- Third-Party Homeowners Liability Claims
Monitor claim investigations, development, evaluation, reserving, negotiation, and settlement activities to ensure quality, efficiency, and compliance with company policies and procedures.
Review claim files and performance metrics to ensure adherence to customer service standards, departmental guidelines, and regulatory requirements.
Respond to and resolve escalated customer service concerns with professionalism and empathy.
Ensure Division of Insurance and Chapter 93A complaint letters are handled appropriately and responded to within required timeframes.
Review oral and written communications, including voicemail interactions, to ensure customer communications are timely, clear, concise, empathetic, and professional.
Foster a positive, collaborative culture that promotes teamwork across the unit, Claims Department, and organization.
Monitor claim volume, productivity, and quality metrics, providing guidance and support to help the team achieve performance goals.
Analyze productivity and claim quality reports to identify trends, evaluate performance, and maximize staff effectiveness.
Manage staffing levels, schedules, workloads, and claim assignments to optimize efficiency based on claim complexity and adjuster capabilities.
Conduct periodic trend and quality reviews to reinforce best practices and claims handling expectations.
Monitor claims activity to ensure timely and appropriate reserving, investigation, resolution, and litigation management.
Ensure claims in litigation are proactively managed and appropriately handled.
Drive timely claim evaluations and negotiations once sufficient information is available.
Support department needs by managing increases in unit size and changing business demands.
Motivate, coach, and develop staff to achieve performance expectations while maintaining engagement, morale, and teamwork.
Provide ongoing training, mentoring, and professional development opportunities to enhance employee capabilities and career growth.
Conduct objective performance evaluations, both formally and informally, using management reports, trend analysis, and quality review data.
Establish and manage performance objectives that align individual and departmental goals.
Participate in professional development activities to strengthen leadership and technical competencies.
Identify, recommend, and implement process improvements that enhance workflow, efficiency, and overall claims operations.

What You’ll Bring

Superior verbal and written communication skills.
Excellent technical claims knowledge, analytical thinking, and organizational abilities.
Strong leadership, coaching, and employee development skills.
Exceptional customer service and interpersonal relationship-building skills.
Ability to work independently and represent the department on interdepartmental committees and initiatives.
Sound business judgment with the ability to prioritize workloads and make effective decisions regarding:
- Claims handling
- Staffing and scheduling
- Hiring and promotion
- Performance management
- Employee discipline and, when necessary, termination
Ability to identify opportunities for improvement and implement innovative solutions that enhance processes and workflow.
Adaptability and effectiveness in a fast-paced, high-volume, multi-tasking environment.
Strong computer proficiency and ability to leverage data and reporting tools to drive performance.
Commitment to creating a positive, supportive, and inclusive work environment focused on employee engagement, development, and career growth.
Strong mathematical aptitude and attention to detail.

Qualifications

Bachelor's Degree in Business, Insurance, or a related field preferred; equivalent combination of education and experience will be considered.
7–9 years of relevant claims experience, or an Associate's Degree (or equivalent) plus 9–11 years of relevant claims experience.
Insurance coursework, professional designations, or industry certifications strongly preferred.
Experience in field adjusting, claims auditing, casualty claims handling, or multi-line claims handling preferred.
Experience handling litigated claims and complex casualty exposures highly desirable.
Previous leadership, supervisory, mentoring, or team lead experience preferred.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range: $77,700 - $111,900

Benefit Highlights:

At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at [email protected]. Mapfre is proud to be an Equal Opportunity Employer.

Important Notice:

The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time

#MAPFRE123

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Refine Your Search

claims jobs in worcester ma

Supervisor, Casualty Claims (Hybrid, Webster)

Process Excellence & Journey Lead (Claims)

Associate Claims Adjuster, Workers Compensation

Entry-Level Sales Rep (Remote Work)

Claims Correspondence Analyst

Benefits Specialist

Claims Assistant-Entry Level

Auto/Physical Damage Claims Representative

Dental Receptionist

Senior Analyst Claim Reporting and Special Services

Billing Specialist

Claim Rep Sr, SIU - Casualty (Hybrid or Remote)

Investigators – Workers’ Comp Cases (Part-Time) | Law Enforcement, Military, or Investigative Experience Required – Alliance Risk Group

Field Insurance Customer Service Representative I

Office Administrative Assistant

Experienced Restoration Rebuild Estimator - IN OFFICE

Landscape Construction Projects Manager

Paving Superintendent

Contract Manager - Hosp/Physician group exp a plus - Hybrid schedule

Property Field Adjuster - Worcester, MA

I want to receive the latest job alert for claims in worcester ma

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