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IT Support Engineer - III

Crescent Tek
Metairie, LA

Quick Apply

Job Details

Full-time
$95,000 - $105,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Retirement plan

Qualifications

ConnectWise
Customer communication
Windows
Driver's License
Driving
Virtualization
Network infrastructure management
Information Technology

Full Job Description

Crescent Tek is a growing Managed Service Provider serving businesses across the greater New Orleans area. We’re committed to delivering enterprise-grade IT solutions with a personal touch — and we’re looking for a sharp, experienced Level 3 Engineer to join our team.

What You’ll Do

Serve as the escalation point for Level 1 and Level 2 technicians, resolving complex technical issues efficiently
Design, implement, and maintain network infrastructure including firewalls, switches, and wireless systems (Cisco/Meraki experience a plus)
Manage and support Microsoft 365, Azure AD, and on-premise Active Directory environments
Administer virtualization platforms (VMware, Hyper-V)
Handle server builds, migrations, and ongoing maintenance
Respond to and resolve escalated tickets within SLA commitments using ConnectWise
Build and maintain automations using Rewst to streamline internal and client-facing workflows
Leverage Augmentt to manage, audit, and optimize Microsoft 365 SaaS environments
Participate in on-call rotation for after-hours support as needed
Document configurations, procedures, and network changes thoroughly
Proactively identify risks and recommend improvements to client environments

What We’re Looking For

5+ years of hands-on IT experience, with at least 2 years in an MSP environment
Strong troubleshooting skills across Windows Server, networking, and cloud platforms
Experience with Microsoft 365 administration and Azure
Solid understanding of networking fundamentals (TCP/IP, VLANs, routing, VPN)
Familiarity with ConnectWise Manage or similar PSA/RMM platforms
Hands-on experience with Rewst for workflow automation and process orchestration
Experience with Augmentt for SaaS management and Microsoft 365 visibility
Excellent communication skills — you’ll be client-facing at times
Ability to manage multiple priorities in a fast-paced environment

Bonus Points For:

Cisco/Meraki certifications or hands-on experience
Security certifications (CompTIA Security+, CISSP)
Experience managing hardware EOL planning and migrations
Familiarity with AI tools and how to apply them in an MSP context — whether for automation, documentation, or improving service delivery
Prior experience building AI-assisted workflows or prompting tools like ChatGPT/Claude into day-to-day operations

Compensation & Benefits

Salary: $95,000 – $105,000 depending on experience
Health and dental insurance
Paid time off + holidays
Certification reimbursement and training budget

Why Join Us

At Crescent Tek, you won’t be a ticket monkey. You’ll have real ownership over client environments, room to grow, and a team that values your expertise. We embrace modern tooling — including automation and AI — so you’ll be working smarter, not just harder. If you’re tired of being underutilized and want to work somewhere your skills actually matter — we’d love to talk.

How to Apply

Submit your resume and a brief note about your MSP experience.

Thank you !

Job Type: Full-time

Pay: $95,000.00 - $105,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Retirement plan

Work Location: Hybrid remote in Metairie, LA 70002

Quick Apply

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