Top 228873 Guest experience manager Jobs

Guest Experience Manager
FAENA —New York, NY
- $90,000 a year
- Weekends as needed
- Writing skills
- Bachelor's degree
- Mentoring
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Guest Experience Manager
The Joseph —Nashville, TN
- Full-time
- Mid-level
- 3 years
- Hotel
- Loan repayment program
- Health insurance
Assistant Front Office Manager
Miraval Berkshires —Lenox, MA
- From $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Bachelor's degree
- Free parking
- Paid jury duty
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Fitness Manager - GOLD'S GYM Tower Point, (College Station)
Gold's Gym RSG USA, Inc. —College Station, TX
- From $53,000 a year
- Full-time
- Hospitality
- Management
- Inventory management
- Health savings account
- Health insurance
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14d
Assistant Front Office Manager
The Otesaga Resort Hotel —Cooperstown, NY
- $62,500 - $67,500 a year
- Weekends as needed
- Background check
- Mid-level
- Ability to climb stairs
- Free parking
- Paid jury duty
Quick Apply
Divisional Training Manager
Beatrix —Chicago, IL
- $60,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Leadership
- Paid holidays
- Health insurance
Store Manager - Medicine Lodge, KS
Casey's —Medicine Lodge, KS
- $50,000 - $59,800 a year
- Rotating weekends
- Background check
- Merchandising
- Mid-level
- Employee stock purchase plan
- Disability insurance
13d
Restaurant Manager
Ema —Glenview, IL
- $55,000 - $70,000 a year
- Weekends as needed
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Assistant General Manager
Pizzeria Portofino —Chicago, IL
- $70,000 - $90,000 a year
- Weekends as needed
- Sales
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Assistant General Manager (AGM) - Sales Experience
Hampton inn westport —Maryland Heights, MO
- $45,168.34 - $54,396.29 a year
- Weekends as needed
- Sales
- Mid-level
- 3 years
- Employee discount
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Estate Operations & Systems Manager for Luxury Hospitality Property
Gilbertsville Farmhouse Inc. —South New Berlin, NY
- From $65,000 a year
- Full-time
- 5 years
- Computer literacy
- System design
Quick Apply
5d
Coffee Shop Manager
EAU Holdings —Manitowish Waters, WI
- Overtime
- Mid-level
- Bachelor's degree
- In-person
- Paid holidays
- Health insurance
Restaurant Manager
Ema —Chicago, IL
- $55,000 - $70,000 a year
- Weekends as needed
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Travel Plaza General Manager
Meskwaki, Inc. —Tama, IA
- $60,000 - $85,000 a year
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Mon Ami Gabi —Bethesda, MD
- $55,000 - $70,000 a year
- Weekends as needed
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Restaurant Manager
Summer House Santa Monica —Chicago, IL
- $55,000 - $70,000 a year
- Weekends as needed
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Lead Engineer Full Time 2nd Shift
Q Center —Saint Charles, IL
- $40 an hour
- Email
- Hotel
- High school diploma or GED
- Driver's License
- AD&D insurance
- Paid holidays
Quick Apply
Maintenance Director/Supervisor
Open Bible Church —Rapid City, SD
- $42,500 - $55,000 a year
- Weekends as needed
- Background check
- 5 years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
7d
Store Manager - Jiffy Lube Multicare
Stonebriar Auto Services LLC —Milwaukee, WI
- Full-time
- Mid-level
- Driver's License
- Retail management
- Disability insurance
- Health insurance
Quick Apply
1h
Customer Experience Sales Manager
Dahlberg Portraits —Ames, IA
- $55,000 a year
- Full-time
- Hybrid work
- 5 years
- Mentoring
- In-person
- Health insurance
- 401(k)
Quick Apply

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Guest Experience Manager

FAENA -
New York, NY

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Job Details

Full-time
$90,000 a year

Qualifications

Hospitality reservation systems
Resort experience
Team leadership
Property management systems (PMS)

Full Job Description

Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

At Faena New York, the Guest Experience Manager serves as a key leader in delivering a transcendent guest journey—curating personalized, meaningful experiences that embody the Faena spirit of art, culture, and service excellence. This role oversees the Guest Experience Agents, Guest Experience Ambassadors, and the Butler team, ensuring that all touchpoints reflect the highest standards of hospitality.

As the operational leader in the absence of the Director of Guest Experiences and Assistant Director of Guest Experiences, this role will drive day-to-day performance, coordinate service delivery across departments, and resolve challenges with confidence, discretion, and grace. This role is responsible for managing the guest-facing team, mentoring supervisors and line-level colleagues, and collaborating with other departments to enhance the overall guest experience.

This full time position has annual salary of $90,000 per year.

DUTIES AND RESPONSIBILITIES

Lead, train, and inspire the Guest Experience teams, ensuring consistency in service delivery, guest engagement, and brand standards.
Serve as the acting leader in the absence of the Director of Guest Experiences and Assistant Director of Guest Experiences.
Resolve guest issues with discretion and efficiency, ensuring full satisfaction and proper documentation.
Maintain a visible presence in guest-facing areas—including The Cathedral and The Library—to support teams and assist guests in real time.
Ensure that guest preferences, profiles, and special requests are accurately recorded, communicated, and fulfilled.
Monitor team performance and actively coach staff on service excellence, upselling, communication, and handling complex requests.
Oversee arrival and departure coordination for VIPs, special occasions, and high-touch guests.
Maintain full knowledge of in-house guests, room types, hotel offerings, local events, and operational schedules.
Collaborate closely with Housekeeping, Food & Beverage, Concierge, Security, and Engineering to facilitate seamless service experiences.
Review and follow up on all guest feedback—verbal and written—to drive continuous improvement.
Manage daily communication logs and ensure relevant information is passed along between shifts and teams.
Handle emergency or unusual situations with professionalism and calm, serving as the point of contact during critical moments.
Support the team in executing personalized guest experiences, amenity programs, and curated guest itineraries.
Uphold security protocols, ensure guest confidentiality, and maintain a luxury environment that is safe and welcoming at all times.

Qualifications

Minimum 3 years of front office or rooms leadership in a luxury hotel or resort.
Prior experience with Forbes properties preferred.
Bachelor's degree in Hospitality or related field; or equivalent work experience.
Advanced knowledge of Opera or equivalent PMS system.
Experience in a hotel pre-opening or repositioning environment is a plus.
Passion for luxury service, cultural storytelling, and creating emotional guest connections.
Flexible schedule, including availability for evenings, weekends, and holidays as needed.

SKILLS

Strong conflict resolution, problem-solving, and decision-making skills.
Excellent written and verbal communication skills.
Highly organized and adaptable, with a strong sense of urgency and attention to detail.
Detail-oriented with ability to manage multiple priorities under pressure.
High emotional intelligence and luxury guest engagement capability.
Professional, polished, and guest-centric demeanor.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Endure various physical movements throughout the work areas
Ability to move safely in uneven terrain or in confined spaces
Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

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