Top 5316 Help desk technician Jobs

IT Help Desk Technician
WO Partners LLC —West Palm Beach, FL
- $24 - $28 an hour
- Full-time
- Spanish
- Computer science
- Customer service
- Mileage reimbursement
- Health insurance
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Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
10d
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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Associate Help Desk Technician - Florida
Access One Inc. —Remote
- $16 - $17 an hour
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Paid time off
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Associate Help Desk Technician - Arizona
Access One Inc. —Remote
- $16 - $17 an hour
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Paid time off
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Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)
Govcio LLC —Remote
- $45,000 - $47,500 a year
- Full-time
- Remote
- Military
- Windows
- High school diploma or GED
7d
IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Service Technician I - IT Help Desk
VytlOne —Remote
- $25 - $27 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Disability insurance
11d
IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
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Help Desk Technician I
Willdan —San Francisco, CA
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
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Help Desk Technician
Replit —New York, NY
- $94,000 - $123,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- Organizational skills
- Commuter assistance
- Disability insurance
Support Technician Level 1
KairosIT —Remote
- $40,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
Senior Help Desk Technician
Contact Government Services, LLC —Remote
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
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Field Service Engineer
GEA —Hudson, WI
- Full-time
- Mid-level
- 3 years
- Driver's License
IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
- From $20.42 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
11d
Help Desk Technician
W&W AFCO Steel —San Angelo, TX
- $18 - $20 an hour
- Full-time
- Background check
- Fair chance
- In-person
11d
IT Support Technician
LEVERAGE MECHANICAL SERVICES INC —Victoria, TX
- $24 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
Quick Apply
Support Technician II
Shawano County —Shawano, WI
- $24.58 - $28.09 an hour
- Full-time
- Research
- Mid-level
- Driver's License
- Health savings account
- Health insurance
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3h
Residential HVAC Service Manager
Carew Heating & A/C —Madison, WI
- $80,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
HVAC Maintenance Technician
Amentum —Minneapolis, MN
- $31.02 - $38.00 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Health insurance
Quick Apply

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IT Help Desk Technician

WO Partners LLC -
West Palm Beach, FL

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Job Details

Permanent | Full-time
$24 - $28 an hour

Benefits

Mileage reimbursement
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Computer science
Staffing optimization (operations management method)
IT operations
Customer service
Microsoft Exchange
Windows
Printer (troubleshooting support)
Microsoft Office
High school diploma or GED
Driver's License
Internal employee customer service
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
IT support
Azure AD
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
IT
IP networking
Microsoft 365 support
Desktop administration
IT help desk implementation
Ticketing system technical support

Full Job Description

Position: IT Help Desk Technician

Reports to: IT Manager / Director of IT

Location: West Palm Beach, FL (on-site) at 1700 Palm Beach Lakes Blvd, Ste 900, West Palm Beach, FL 33401

Status: Full-time, non-exempt

Pay Range: $24–$28/hr+++ and up based on experience PLUS full benefits

Position Summary

The IT Help Desk Technician is the first line of technical support for approximately 200+ internal users across multiple branch offices. This role resolves day-to-day hardware, software, network, and application issues that keep our staffing operations running — every minute a branch is down, dispatch stops and workers don't get sent to jobs. The role supports a multi-system environment including TempWorks, Microsoft Dynamics GP (Great Plains), Avionte, Carvin, Microsoft 365, and Windows desktop/laptop fleet.

IT Help Desk Technician needed for WO Partners, an established office platform business provider with branch locations throughout the Eastern United States serving the construction, light industrial, food processing industries and armed/unarmed security personnel.

We are a goal-oriented entrepreneurial company. WO Partners is driven by the most successful personnel in the industry. Our firm is looking for a seasoned IT Help Desk Tech to work under the Director of IT here at our Corp office in West Palm Beach, FL (in-house). We are looking for someone who can manage their tasks and stay organized around a weekly schedule. We value hard work, discipline, autonomy, and the ability to do the job right.

If you are looking for a fun environment to work hard and grow professionally, please apply this ad now! WO Partners is a unique workplace environment looking for talented technology personnel in a growth role that are up to the challenge! Our business is growing and we are thriving...come join us! Apply today!

Essential Duties

Serve as first point of contact for end users submitting tickets via phone, email, and ticketing system; triage, document, and resolve or escalate
Troubleshoot hardware (desktops, laptops, printers, scanners, mobile devices, VOIP phones) and software issues for branch and corporate users
Provision and deprovision user accounts in Active Directory, Microsoft 365, TempWorks, GP, Avionte, and other line-of-business applications
Support the TempWorks staffing platform front-end issues (login, printing, workflow errors) and route deeper issues to the application owner
Image, configure, and deploy new workstations and laptops for new branches and replacements
Maintain accurate asset inventory across all branches
Support multi-factor authentication, password resets, and basic security policy enforcement
Provide remote support to branch staff using remote desktop tools; travel to local offices as needed
Document recurring issues and contribute to the internal knowledge base
Assist with new branch IT setup as the company expands toward 32 offices by 2029
Coordinate with vendors (ISPs, copier vendors, phone vendors, MSPs) on service issues
Support after-hours escalations on a rotating basis as the team grows

Required Qualifications

2+ years of help desk, desktop support, or MSP experience
Strong working knowledge of Windows 10/11, Microsoft 365 admin (Exchange, Teams, OneDrive, SharePoint), and Active Directory
Experience with ticketing systems (ConnectWise, ServiceNow, Freshservice, or similar)
Familiarity with networking fundamentals: TCP/IP, DNS, DHCP, VPN, basic switch/router troubleshooting
Strong customer service orientation — patience and clear communication with non-technical users
Ability to lift up to 40 lbs (workstations, printers, network gear)
Valid driver's license; ability to travel to local branches occasionally
High school diploma or equivalent

Preferred Qualifications

CompTIA A+, Network+, or Microsoft 365 Fundamentals certification
Experience supporting a multi-location business (10+ offices)
Exposure to staffing software (TempWorks, Avionte, Bullhorn) or ERP/accounting systems (Dynamics GP, Sage, NetSuite)
Experience with Intune, MDM, or RMM platforms
MSP background a strong plus
Bilingual (English/Spanish) helpful given branch workforce demographics

Success Metrics (First 90 Days)

First-call resolution rate ≥ 60% on Tier 1 tickets
Average ticket response time ≤ 30 minutes during business hours
New-hire workstation deployment ≤ 4 business hours from request
Zero unresolved tickets older than 5 business days without documented reason
Working knowledge of TempWorks user-side workflows and GP basic navigation

Compensation & Benefits

$24–$28/hr based on experience and certifications
[Health/dental/vision/401k/PTO per standard package]
Mileage reimbursement for branch visits
Certification reimbursement after 6 months

Pay: $24.00 - $28.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

Can you lift 50lbs (workstations, printers, network gear)?

Education:

High school or equivalent (Required)

Experience:

Help Desk, Desktop Support or MSP: 2 years (Required)
Windows 10/11, Microsoft 365 admin and Active Directory: 2 years (Required)
Ticketing Systems: 2 years (Required)
Networking Fundamentals: 2 years (Required)
Customer service: 2 years (Required)

License/Certification:

Driver's License (Required)

Ability to Commute:

West Palm Beach, FL 33401 (Required)

Work Location: In person

Quick Apply

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