Top 3634 Product support specialist Jobs

Product Support Specialist
Relocity —Remote
- $65,000 - $80,000 a year
- Remote
- Pass drug screening
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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QA Specialist – AI Product Testing & Support
GiantSage —Remote
- $34.66 - $41.74 an hour
- Weekends as needed
- Remote
- No experience needed
- English
- Communication skills
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5d
Product Support Specialist
Anthropic —New York, NY
- $131,040 - $210,000 a year
- On call
- Hybrid work
- Mid-level
- Office
- SQL
- Parental leave
- Flexible schedule
Product Support Specialist
Dutchie —Remote
- $24.04 an hour
- Weekends as needed
- Remote
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
13d
Product Support Specialist
SleepRes, Inc. —Remote
- $25 - $30 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- Associate's degree
- Dental insurance
- 401(k)
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12d
Product Support Specialist
Carboline —St. Louis, MO
- Full-time
- Travel
- Military encouraged
- In-person
- Health savings account
- Health insurance
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Product Specialist
etrailer —Wentzville, MO
- $23 an hour
- Day shift
- Entry level
Experienced Automotive Product Specialist (Up to $5000 sign on Bonus)
Spirit Lake Ford Chrysler —Spirit Lake, IA
- $90,000 - $150,000 a year
- Full-time
- Dealership
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
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Amazon Buyer / Product Sourcing Specialist (In House)
Scribbledo —Newark, NJ
- $60,000 - $85,000 a year
- Full-time
- Research
- Mid-level
- Office
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Inventory Product Specialist, Graduate Gemologist
National Rarities LLC —St. Louis, MO
- Full-time
- Inventory management
- Office
- Analysis skills
- Paid holidays
- Disability insurance
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Inside Sales Specialist / Environmentally Friendly Products
TEAKDECKING SYSTEMS, INC. —Sarasota, FL
- Full-time
- Pass drug screening
- Office
- Administrative experience
- Health insurance
- Dental insurance
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12d
Product Specialist, Aftermarket Sales Support
Columbus McKinnon Corporation —Hartland, WI
- Mid-level
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
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Principal Technical Product Manager, Liquid Cooling, Mechanical Products and Services
Amazon Data Services, Inc. —Seattle, WA
- $179,900 - $243,400 a year
- Full-time
- 5 years
- Product management
- Travel
- AD&D insurance
- Health insurance
Product Marketing Specialist
ACiQ —Vandalia, OH
- $45,000 - $65,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
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Product Specialist
HL Uriman Inc —Brea, CA
- $52,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Marketing
- ERP systems
- Paid holidays
- Health insurance
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7d
Product Specialist - Clothing, Footwear & Marketplaces
MidwayUSA —Columbia, MO
- $55,000 - $71,500 a year
- Full-time
- Marketing
- Mid-level
- Office
- Profit sharing
- Paid parental leave
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5d
Product Application Specialist
Crimson Cup —Columbus, OH
- Full-time
- Mid-level
- Presentation skills
- Travel
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Ecommerce Product Specialist
Eisco Scientific | ENALAS Group —Honeoye Falls, NY
- $20 - $26 an hour
- Extended hours
- Background check
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
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QA & Food Safety Supervisor-Lab / Product
Wisconsin Spice, Inc —Berlin, WI
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Relocation assistance
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Mechanical Engineering Product Support Specialist
HYDAC TECHNOLOGY CORPORATION —Bethlehem, PA
- Word processing
- English
- Mid-level
- Paid holidays
- Disability insurance
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Product Support Specialist

Relocity -
Remote

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Job Details

$65,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Jira
Software issue identification
Customer follow-ups
Knowledge management
Defect resolution root cause analysis
Startup experience
Bug Reporting (Quality assurance practices)
Intercom
Metrics Reporting
Mid-level
Incident Escalation
Improving operational efficiency
Trend analysis
3 years
Managing clients in a customer support role
Collaboration with product development teams
Help files
Internal employee customer service
Zendesk
Continuous improvement
SaaS platforms
Data reporting support
Customer support ticket management
Organizational skills
Customer service knowledge base
SaaS (as product category for technical sales engineers)
Customer support
Root cause analysis
Defect tracking tools
Online help documentation

Full Job Description

What Relocity is Doing

Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally. Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in our native mobile app to deliver an excellent user experience for people on the move. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves hundreds of cities in more than 40 markets across the United States, Europe, Asia, and Australia. Learn more at www.relocity.com.

What You'll Do…

The Product Support Specialist serves as the first line of support for Relocity's platform, helping internal teams, clients, and partners troubleshoot issues, navigate the product, and deliver an exceptional customer experience.

This role sits at the intersection of customer support and product operations. You will spend the majority of your time managing incoming support requests, troubleshooting issues, coordinating across teams, and ensuring customers receive timely and thoughtful resolutions. You will also develop a deep understanding of Relocity's web and mobile applications so you can confidently answer questions, reproduce issues, and validate solutions.

This is a customer-facing role for someone who takes ownership, communicates effectively, and enjoys solving problems. You don't need to be an engineer, but you should be comfortable learning new technology, investigating issues, and knowing when to escalate concerns to the appropriate team.

How You'll Do It…

Support & Ticket Management (Primary Focus – Approximately 80%)

Manage incoming support requests through Intercom and other support channels
Respond to internal employees, clients, and partners with professionalism, empathy, and urgency
Investigate issues, gather information, and identify potential root causes
Reproduce reported issues and document findings clearly
Escalate issues to Product, Engineering, or Operations teams with appropriate context and supporting details
Monitor ticket progress and proactively follow through to resolution
Maintain accurate ticket categorization, documentation, and status updates
Ensure customers receive timely responses and regular communication throughout the resolution process
Identify recurring issues, trends, and opportunities for improvement

Product Knowledge & Issue Resolution (Approximately 20%)

Develop a strong understanding of Relocity's web and mobile applications
Navigate the platform confidently to support users and troubleshoot issues
Reproduce reported issues and help validate fixes
Participate in feature reviews and provide feedback from a user perspective
Collaborate with Product and Engineering teams to improve the customer experience
Support product adoption by helping users understand platform functionality and best practices

Continuous Improvement

Contribute to the creation and maintenance of Knowledge Base documentation
Identify opportunities to improve support processes and workflows
Document recurring customer feedback and feature requests
Assist with support reporting and trend analysis
Participate in daily team standups and cross-functional collaboration
Support special projects that improve customer experience and operational efficiency

Who You Are…

You take ownership and follow through on commitments
You are naturally curious and enjoy figuring out how things work
You communicate clearly and professionally, even in challenging situations
You can manage multiple priorities and adapt quickly as needs change
You know when to work independently and when to seek support or escalate an issue
You are organized, resourceful, and comfortable operating in a fast-paced environment
You enjoy collaborating with teammates and building strong working relationships
You proactively identify problems and look for solutions rather than waiting for direction

What Past Experience and Current Skills Will Enable Your Success In This Role?

3+ years of experience in technical product support, SaaS support, customer support, customer success, or a related customer-facing role
Experience supporting software products, web applications, or mobile applications
Exceptional written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities while maintaining a high level of quality and responsiveness
Demonstrated problem-solving and critical thinking skills
Experience investigating issues, troubleshooting customer concerns, and communicating solutions clearly
Ability to work independently while collaborating effectively across teams
Comfort learning new technologies, systems, and workflows
Familiarity with ticketing platforms such as Intercom, Zendesk, Jira, or similar tools

Preferred Qualifications

Experience supporting SaaS products or software platforms
Experience working with mobile and web applications
Experience creating Knowledge Base articles, support documentation, or user guides
Experience working in a startup or fast-paced technology environment
Familiarity with customer support metrics, SLAs, and ticket management best practices

How We Support You and Work Life Balance…

Competitive salary
Paid Time Off
Health, Dental, Vision, LTD Insurance
401k
Remote workplace

Pay Range: $65,000–$80,000 base salary

Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work. Any offer of employment is conditioned on the successful completion of a background investigation, credit check and drug test.

#LI-AC2

#LI-Remote

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product support specialist jobs

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What Relocity is Doing

What You'll Do…

How You'll Do It…

Support & Ticket Management (Primary Focus – Approximately 80%)

Product Knowledge & Issue Resolution (Approximately 20%)

Continuous Improvement

Who You Are…

Preferred Qualifications

How We Support You and Work Life Balance…

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