Institute for Healthcare Improvement
Senior Education LMS Specialist
About IHI
The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide.
Position Summary:
Reporting to the Director of Operations in the Education Business line, the Senior Education LMS Specialist will ensure the learning platform used by the IHI Education Department and associated processes are functional and optimized in support of IHI’s mission. In collaboration with multiple departments at IHI, the Senior Education LMS Specialist will manage the administration and support of content, users, reporting, and functionality of the LMS system.
Position Responsibilities:
Responsibilities include but are not limited to the following:
- Configure and maintain LMS for optimal functionality across various instructional formats while ensuring compliance with security and accessibility standards
- Identify areas for improvement and propose solutions to enhance efficiency and learner experience in line with industry trends
- Assist with managing the technical aspects of the education system, including user management, access control, and system troubleshooting
- Maintain data integrity, course functionality, and organization within the education system in line with content policies and best practices
- Create, update, and facilitate learning opportunities and resources for all education system users in line with their use of the system
- Collaborate with stakeholders to define reporting requirements and enhance efficiency of generating and consuming data
- Collaborate with internal and external stakeholders to align education system processes and functionalities with organizational goals
- Support the Customer Experience team with first-line troubleshooting for customer education system-related issues
- In partnership with IT, troubleshoot LMS-related issues including user testing, accessibility, and new configurations
- Develop tools and resources that streamline workflows related to IHI customers and education products, ensuring compatibility with our education systems
- Other duties as assigned
Position Knowledge, Skills and Abilities:
LMS Knowledge:
- In partnership with IT, understanding of the specific LMS platform(s) being used, including its architecture, features, and configuration options
- Familiarity with delivery of online education using an LMS
- Knowledge of LMS administration tasks such as user management, course creation, enrollment management, and reporting
- Familiarity with accessibility standards such as WCAG (Web Content Accessibility Guidelines) to ensure the LMS is accessible to users with disabilities.
IT Knowledge:
- Broad understanding of information technology principles and concepts
- Strong knowledge of modern industry specifications such as SCORM, xAPI, cmi5 and how they are managed in an LMS environment
Communication and Collaboration:
- Strong interpersonal and communication skills to effectively collaborate with staff across multiple departments, instructors, and other stakeholders
- Ability to communicate technical concepts to non-technical individuals in a clear and concise manner
- Skill in providing user support and training on LMS functionalities to ensure smooth adoption and usage
Problem Solving and Analytical Skills:
- Aptitude for identifying and analyzing complex technical issues related to the LMS and proposing appropriate solutions
- Ability to troubleshoot and diagnose problems by systematically identifying root causes
- Skill in analyzing data and generating reports to track LMS usage, performance, and user engagement
Project Management:
- Ability to manage LMS-related projects, such as system upgrades, new feature implementation, or integration with other systems
- Skill in planning, organizing, and prioritizing tasks to meet project deadlines
- Experience in coordinating and collaborating with cross-functional teams for successful project execution
Continuous Learning and Adaptability:
- Willingness to stay updated with the latest trends and advancements in LMS technologies and e-learning industry
- Ability to adapt to changing requirements, emerging technologies, and evolving user needs
IHI Values and Culture:
- Commitment to IHI Values of courage, love, equity, trust and impact
- Commitment to equity, anti-racism, and the improvement of societal systems
Position Qualifications :
Required
- 3-5 years working in a professional environment with 2 years focused on external customer-facing LMS administration
- Bachelor’s degree in relevant field or equivalent work experience
- Proven track record of successfully managing and administering complex Learning Management Systems
- Intermediate to advanced proficiency in Microsoft Office suite
Preferred
- Experience with externally/customer facing LMS Administration
- Certification in LMS Administration (from any LMS vendor)
- Technical Experience with Topclass (current LMS)
- Familiarity with Association Management Systems (IHI currently uses iMIS) and integration with LMS
Physical Attributes:
- Ability to Sit for Extended Periods: Capability to work at a desk for long durations
- Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment
- Visual Acuity: Ability to read and view a computer screen for extended periods
- Hearing and Speaking: Clear communication over phone and video calls
- Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings
- Lifting: Occasionally requires lifting up to 25 lbs as needed
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.
At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.
IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
