De Well Group is a global end-to-end cross-border supply chain and logistics solutions provider with offices across Asia, North America, and Europe. By leveraging their extensive global network and user-friendly technology platform, De Well offers industry-leading digitalized solutions tailored to meet the specific needs of customers worldwide. They specialize in international freight and fulfillment services to provide integrated cross-border supply chain solutions.
We are seeking a dynamic and innovative . This key position will be based in our Corporate (HQ) office located in Los Angeles, CA reporting to the E-Commerce Manager/CSR manager. The will be responsible for the daily management of door to door shipments by ocean. The duties include providing quotes, making booking with carriers, coordinating pick up and deliveries, customs clearance, and handling other facets of international shipping.
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PRIMARY DUTIES & RESPONSIBILITIES
· Handle import shipment from start to finish, including but not limited to coordinate door-to-door deliveries, (FCL/LCL) with dispatch, truckers, shipment tracking, custom releases with Brokers in a timely manner
· Pricing/Quoting experience for all modes (ocean, rail, LCL, FCL, ground)
· Work with ocean carriers & co-loaders on global rate negotiations
· Managing and tracking multiple customers and their containers which include:
· Daily status updates to customers
· Troubleshooting
· Correspond via email with Overseas Agents, steam ship & airlines, customers
· Coordinating and communicating with outside vendors
· Reconcile import files and accurate data input of import files in company computer systems
· Follow-up and finalize all import shipments with appropriate party
· Recommend potential products or services to customers
· Using a nationwide tracing system, trace every pending container. Monitor the on-water transit& once arrived the US, the rail movement of each FCL/LCL shipment
· Gather the information to prepare arrival notices with info from the origin & carriers, provide info to either our brokerage team or outside broker for customs clearance
· Upon clearance, work with CFS or Steamship to clear any originals docs requirements and/or payments
· Keep customers in constant communication with important milestones and if needed resolve any issues to insure smooth service
· Track and Trace Inbound Ocean shipments
· Ensure timely delivery of cargo to customer
· Process documents and issue arrival notices timely and accurately
· Ability to work with demanding deadlines from customers
· Billing final charges out to appropriate parties to close out and complete file in a timely manner
QUALIFICATIONS
Technical
· Windows Operating System - Excel/Outlook
· Advanced computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint)
· Cargowise one knowledge – PREFERRED
Business
· Bachelor’s degree in Business, Supply Chain or a related field – PREFERRED
· Bi-lingual in mandarin will be useful with majority of customers being from China, but not required.
· Minimum of two (2) years’ experience with NVOCC/Freight Forwarding industry – PREFERRED
· Thorough understanding of ocean shipment documentation process, - PLUS
· Possess excellent data entry skills and customer service skills with the ability
· Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
· Proven ability to handle confidential information with discretion
· Ability to multi-task and work independently
· Experience with tariff sheets and rate contract
Human Relations
· Self-motivated, with an ability to self-manage
· Strong interpersonal/communication skills
BENEFITS
· 401(k)
· 401(k) matching
· Dental insurance
· Health insurance
· Paid time off
· Referral program
· Vision insurance
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EXPERIENCE
· Ocean Imports: 2 years (Preferred)
· Logistics Customer Service: 2 years (Preferred)
· NVOCC: 2 years (Preferred)
· Customer service: 2 years (Preferred)
· Ocean Freight with an NVOCC/Freight Forwarder: 2 years (Preferred)
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LANGUAGE
· Mandarin (Preferred)
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ABILITY TO RELOCATE:
· Bell, CA 90201: Relocate before starting work (Required)
· Work Location: In person
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PHYSICAL REQUIREMENTS:
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
· Regularly required to walk, sit and stand for prolonged periods of time.
· Ability to reach with arms and hands; bend, kneel, crouch and/or crawl as well as the ability to see and hear.
· Ability to sit for long periods of time.
· Ability to move about in office and warehouse floor.
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WORK ENVIRONMENT
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
· The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the work day.
· The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
· The incumbent typically works in an warehouse environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the work day.
· The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 40 pounds.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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ADDITIONAL KNOWLEDGE, SKILLS, ABLITIES, AND PERSONAL ATTRIBUTES
· Ability to communicate effectively with co-workers and management
· Business acumen in supply chain business verticals
· Strong sound knowledge of Human Resources skills
· Demonstrated team player qualities
· Demonstrated ability to communicate effectively at all levels of the organization including the hourly workforce, first line supervision, senior management, as well as vendors.
· Understanding and support of company policies and procedures.
· Ability to read and interpret documents such as contracts, agreements, and procedure manuals as well as speak effectively before groups of customers and employees of the organization.
· Detail oriented and strong organizational skills; solid analytical ability.
· Strong computer knowledge/proficiency (Microsoft Word, Excel, PowerPoint)
· Energetic, with a positive attitude
· Self-confident and willing to take responsibility
· Role models the De Well Values, including the values which underpin how we achieve our goals:
▪ Customer Oriented ▪ Humility ▪ Entrepreneurial culture ▪ Teamwork ▪ Integrity ▪ Innovative ▪ Play to Win
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Walk me through the ocean import process from origin to final delivery.
- Please explain the difference between demurrage and per diem (detention).
Experience:
- Freight Forwarding: 2 years (Required)
- Ocean Imports: 2 years (Required)
- Logistics Customer Service: 2 years (Required)
- NVOCC: 2 years (Required)
Work Location: In person
