Top 278 Customer service manager Jobs in 92841

Intake Director / Call Center Supervisor
Sweet James —Newport Beach, CA
- $85,000 - $100,000 a year
- 8 hour shift
- Background check
- Spanish
- Sales
- Health savings account
- Health insurance
Quick Apply
Customer Service Manager
GuruNanda LLC —Buena Park, CA
- From $80,000 a year
- Full-time
- Mid-level
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Senior Client Services Supervisor
Saddle Creek Logistics Services —Buena Park, CA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
6d
Staffing & Customer Service Manager – Casino Party Events
Ace High Casino Rentals —Westminster, CA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- CRM software
- Background check
- Management
- Paid time off
Quick Apply
7d
Service Manager
Cintas —Santa Fe Springs, CA
- $78,200 - $103,985 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Support Manager - Americas
Tomra —Irvine, CA
- $110,208 - $137,760 a year
- Full-time
- Remote
- 8 years
- Driving
- Travel
- Paid parental leave
- Health insurance
Quick Apply
Manager, PSA Customer Care
Collectors —Santa Ana, CA
- $107,000 - $126,000 a year
- Email
- 7 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Service Supervisor – California
Trumpf —Costa Mesa, CA
- $94,090 - $133,024 a year
- Full-time
- Engineering
- Microsoft Office
- Travel
13d
Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Lead Manager
Adriana's Insurance —Irvine, CA
- From $70,304 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Team Lead, Warehousing Client Services
Estes Forwarding Worldwide, LLC —Carson, CA
- $25 - $29 an hour
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- AD&D insurance
- Paid holidays
13d
Customer Service Account Manager
TaxRise —Irvine, CA
- $24 - $26 an hour
- Overtime
- Background check
- Mid-level
- Office
- Paid training
- Health savings account
Quick Apply
Bilingual Calling Center Supervisor
Family Insurance Sales —Los Angeles, CA
- $18 - $22 an hour
- Urgently hiring
- Spanish
- Sales
- English
Quick Apply
2d
Director of Service Operations
Ultimate Staffing Services —Irvine, CA
- $150,000 - $185,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Fair chance
- Paid holidays
- Health insurance
Quick Apply
Area Service Leader
Ingersoll Rand —Pomona, CA
- $100,000 - $208,500 a year
- Marketing
- Engineering
- Travel
10d
Customer Service Manager
Month2Month.com —Irvine, CA
- $60,000 - $85,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Team management
- Health insurance
- Dental insurance
Customer Service Lead
LT FOODS AMERICAS INC —Cypress, CA
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Communications Manager
CJ Foodville USA Inc —Buena Park, CA
- $91,000 - $125,000 a year
- Full-time
- 5 years
- Research
- Mid-level
Quick Apply
Manager, PCGS Customer Experience
Collectors —Santa Ana, CA
- $94,779 - $153,876 a year
- Email
- Hybrid work
- Mid-level
- Office
- 8 years
- Commuter assistance
- Paid holidays
Hybrid Customer Service Supervisor, CMS
Carrington Mortgage Holdings —Orange, CA
- $70,500 - $80,500 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Tuition reimbursement
12d

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customer service manager jobs near 92841

Intake Director / Call Center Supervisor

Sweet James -
Newport Beach, CA

Quick Apply

Job Details

Full-time
$85,000 - $100,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Optimizing workflow processes
Spanish
Operations management
Managing teams in a customer support role
Phone communication
Supervising experience
Attention to detail
Client services
Employee performance reporting
Customer issue escalation
Leadership
Call center management

Full Job Description

We are a growing, fast-paced Personal Injury Law firm seeking a dynamic and charismatic leader for our Intake Call Center. The ideal candidate will lead our team to achieve maximum success in handling intake calls and managing customer relationships. We are looking for stable, long-term team members who are eager to grow and contribute to our firm's success.

Key Responsibilities:

Oversee and mentor a team of Client Concierge representatives, ensuring they deliver exceptional customer service and meet performance targets.
Develop and implement strategies to optimize Intake operations and improve intake processes.
Communicate effectively with potential clients via phone, email, and in-person, fostering a positive experience.
Ensure the accurate collection and documentation of sensitive personal information and implementation of firm-wide processes and procedures.
Address and resolve customer concerns with professionalism and empathy.
Perform general administrative duties as required, including reporting and analysis of team performance.
Collaborate with other departments to enhance overall customer satisfaction and firm performance.
Manage team schedules and coordinate coverage efficiently

Qualifications:

Proven experience in a management role within a customer service or sales environment, preferably in a call center setting.
Strong leadership skills with the ability to inspire and motivate a team.
Excellent verbal and written communication skills.
Solid work ethic, positive attitude, and ability to thrive in a fast-paced environment.
Exceptional attention to detail and organizational skills.
Availability to work after hours and occasional weekends as needed.
Bilingual (Spanish) preferred.

Schedule:

8-hour shifts
Evening shifts
Weekend shifts and Holiday shifts / as needed/ occasional

If you are ready to take the next step in your career and make a significant impact in our call center, we would love to hear from you!

Pay: $85,000.00 - $100,000.00 per year

Benefits:

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Experience:

Call center management: 2 years (Preferred)
Supervising: 2 years (Required)

Language:

Spanish (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Ability to Commute:

Newport Beach, CA 92660 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in 92841

Intake Director / Call Center Supervisor

Customer Service Manager

Senior Client Services Supervisor

Staffing & Customer Service Manager – Casino Party Events

Service Manager

Customer Support Manager - Americas

Manager, PSA Customer Care

Service Supervisor – California

Customer Service Representative Lead (Bilingual Mandarin)

Lead Manager

Team Lead, Warehousing Client Services

Customer Service Account Manager

Bilingual Calling Center Supervisor

Director of Service Operations

Area Service Leader

Customer Service Manager

Customer Service Lead

Customer Experience Communications Manager

Manager, PCGS Customer Experience

Hybrid Customer Service Supervisor, CMS

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