Top 213 Customer Service Representatives Jobs in Appleton, WI

Contact Center Representative
Capital Credit Union —Kimberly, WI
- Basic math
- Research
- High school diploma or GED
- Work from home
Quick Apply
Customer Account Representative (Paper Converting, Manufacturing)
Progressive Converting —Appleton, WI
- $50,000 - $60,000 a year
- Full-time
- Oracle
- Customer service
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
3d
Customer Relations Representative
Alec Solutions, Inc. —Appleton, WI
- $50,000 - $60,000 a year
- Full-time
- Background check
- High school diploma or GED
- In-person
Quick Apply
4d
Customer Service Representative
Rooted Search Value Partners —Appleton, WI
- $24 - $31 an hour
- Full-time
- Hybrid work
- Background check
- Organizational skills
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
6d
Customer Service Representative (Airport)
Outagamie County —Appleton, WI
- $21.15 - $21.78 an hour
- Overtime
- English
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
3d
Customer Service Rep
Lincare Inc. —Appleton, WI
- High school diploma or GED
- Ability to lift 50 pounds
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
Customer Service Account Coordinator
Great Northern Corporation —Appleton, WI
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
Customer Service Specialist
City of Appleton —Appleton, WI
- $21.88 - $27.13 an hour
- Full-time
- Mid-level
- Office
- Data entry
10d
Customer Service Representative - Phone/Email (onsite first 30 days)
SD WHEEL CORP —Wrightstown, WI
- Weekends as needed
- Hybrid work
- Ability to walk for extended periods
- Office
- High school diploma or GED
Quick Apply
Customer Service Specialist
City of Appleton, WI —Appleton, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
12d
Customer Service Representative
Belson Company —Green Bay, WI
- Email
- Microsoft Word
- Microsoft Excel
- Office
- Profit sharing
- Paid holidays
Quick Apply
Senior Customer Service Representative
Schneider —Green Bay, WI
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Experience Specialist - Industrial
Werner Electric Supply —Green Bay, WI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Paid parental leave
Quick Apply
Sr Customer Account Specialist
Trilliant Food —Little Chute, WI
- $27 - $31 an hour
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
Quick Apply
Entry Level Insurance Service Representative
Vizance —Green Bay, WI
- From $48,000 a year
- Monday to Friday
- Customer service
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Oshkosh, WI
- $16.50 - $18.50 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
3d
Pro Customer Service/Sales
The Home Depot —Grand Chute, WI
- Entry level
- Commercial
Meat Department Customer Service
Jacobs Meat Market —Appleton, WI
- From $14 an hour
- 8 hour shift
- In person
- Customer service
- Writing skills
- No experience needed
- Paid training
- Health insurance
Quick Apply
9d
Multi-Location Branch Customer Service Specialist
Sherwin-Williams —Green Bay, WI
- $18.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
9d
Multi-Location Customer Service Specialist
Sherwin-Williams —Green Bay, WI
- $18.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
11d

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Contact Center Representative

Capital Credit Union -
Kimberly, WI

Quick Apply

Job Details

Benefits

Work from home

Qualifications

Operator switchboards
Phone communication
Basic math
High school diploma or GED
Fax machines
Financial product expertise
Computer skills
Telephone systems
Assisting with digital banking services
Faxing
Bill payment support
Industry knowledge of retail banking

Full Job Description

Position Purpose

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting members on the telephone and/or in person, providing a broad range of Credit Union information using a consultative approach, performing basic transactions (transfers, inquires), and making referrals to the appropriate individual in a professional and efficient manner. Places an emphasis on enthusiastic quality service and member advocacy while concentrating on building member relationships.

Essential Responsibilities

Operates a multi-line switchboard. Assists members by telephone and/or via electronic communication, determines their needs, and refers them to the appropriate individual. Provides routine and detailed information to callers. May take messages and distribute them in a timely manner.
Concentrates on building financial relationships with members, using a consultative approach. Discusses special promotions, and makes member referrals to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging member appointments.
Maintains an advanced knowledge of the online banking system (Architect/Bill Pay) to work as the support team for members and employees within the organization.
Educates members about Home Banking, E-Services and other products. Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members’ needs.
Maintains an effective working knowledge, including the technical aspects of the products and services offered to members.
Maintains a strong understanding of the general functions of Credit Union departments and workflows in order to achieve first-call resolution whenever possible.
May perform telemarketing including, but not limited to, term share certificates.
May quote interest rates, loan payment amounts and collateral valuations.
Answers member questions and resolves member problems, concerns, and complaints including, but not limited to, refunding fees. Routinely tracks frequently asked questions and member concerns and follows up on member e-mails.
May perform miscellaneous duties including, secure messages, guestbook messages, and completing miscellaneous projects for other departments, etc.
Operates the voicemail system, forwarding messages to the appropriate people.
May assist in training new employees.

Necessary Experience and Qualifications

Ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos; and ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
Ability to operate a multi-line switchboard and on-line computer terminals accurately and efficiently to process calls and basic member transactions. Must include good working knowledge of core computer system, Nautilus, Word, E-mail, E-Services (home banking, Bill Pay, etc.) and Excel. Must be able to operate a fax machine and adding machine as normally acquired in one to three months of on-the-job experience.
Comprehensive knowledge of Credit Union products and services in order to provide information to members as normally acquired in three to six months of related experience with the Credit Union. May be cross-trained in the MSR areas.
Communication/listening skills necessary to deal effectively and courteously with a diverse group of members and employees in high-stress situations.
Ability to exercise independent judgment when addressing member problems.
Analytical ability to understand instructions, straight-forward comparisons of numbers, and the ability to collect information from computer screens and other available sources to assist members. Must be able to analyze, research, and resolve member problems and determine the appropriate course of action in unique situations.
Ability to stay in one place or work in a confined area for extended periods and to move about for up to ten percent of work time in order to distribute correspondence.
Ability to concentrate and pay close attention to detail for over ninety percent of work time.

Work Environment and Physical Requirements

Office environment with moderate level of noise
Frequent use of telephone, copier, computer, fax machine and other office machines
Prolonged sitting or standing
Frequent mental and visual concentration

NOTE: This job has the potential to work hybrid, contingent upon supervisor approval. Approval will be based on the Work From Home Policy eligibility requirements as well as the department needs.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Customer Service Representatives jobs in Appleton, WI

Contact Center Representative

Customer Account Representative (Paper Converting, Manufacturing)

Customer Relations Representative

Customer Service Representative

Customer Service Representative (Airport)

Customer Service Rep

Customer Service Account Coordinator

Customer Service Specialist

Customer Service Representative - Phone/Email (onsite first 30 days)

Customer Service Specialist

Customer Service Representative

Senior Customer Service Representative

Customer Experience Specialist - Industrial

Sr Customer Account Specialist

Entry Level Insurance Service Representative

Bilingual Customer Service Specialist (Spanish)

Pro Customer Service/Sales

Meat Department Customer Service

Multi-Location Branch Customer Service Specialist

Multi-Location Customer Service Specialist

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