Top 8 Tour and Travel Guides Jobs in Bridgeport, CT

Guest Relations Specialist
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- Research
- Mid-level
- Communication skills
Undergraduate Admissions Officer
University of Bridgeport —Bridgeport, CT
- Weekends as needed
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Dental insurance
14d
Admissions Support Representative
University of New Haven —West Haven, CT
- Weekends as needed
- Ability to lift 50 pounds
- 1 year
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Floating Career Program Specialist (Admissions Representative)
Porter & Chester Institute —Hamden, CT
- $24.00 - $27.50 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid training
Quick Apply
Strategic National Account Manager
Tauck —Wilton, CT
- Travel
- Contracts
- Training & development
Regional National Account Manager
Tauck —Wilton, CT
- Up to 50% travel
- Travel
- Training & development

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Guest Relations Specialist

Tauck -
Wilton, CT

Apply Now

Job Details

Qualifications

Customer relationship building
Email customer support
Phone communication
Answering guest questions
Research
Mid-level
Post-sales issue resolution
Managing clients in a customer support role
Decision making
Customer engagement
Customer relationship management
Emergency response readiness
Hotel and accommodations guest issue escalation
Guest rapport building
Cross-functional collaboration
Communication skills
Email support
Cross-functional communication

Full Job Description

As Tauck continues to evolve and ready for the next 100 years of growth, delivering an exceptional customer experience will continue to be at the heart of how we do business. Collectively we seek to raise the bar as a best-in class, customer-centric organization. The Guest Relations Specialist is a critical ambassador of the Tauck brand, serving as the primary point of contact for a wide range of guest, travel advisor, and/or Tauck Director inquiries that may occur either on-tour or post-tour.

The Guest Relations Specialist is committed to delivering a high-level of personal care, with thoughtful guidance genuinely delivered to Tauck guests and their trusted travel advisors as needed. The Specialist works cross-functionally with internal teams as well as acts as a key liaison with external resources (such as Travel Protection partners) to ensure seamless, end-to-end support throughout the guest travel experience. This role is directly responsible for managing the complete resolution process of all guest feedback and customer care cases, ensuring every interaction exemplifies Tauck’s unwavering commitment to foster and build guest loyalty.

KEY RESPONSIBILITIES:

Provide personalized front-line guest service via both phone and email, responding in a timely and efficient manner, while delivering a tailored approach based on each unique situation.
Demonstrates curiosity and initiative in understanding issues, conducting necessary research, balancing empathy and logic when troubleshooting as well as applying informed judgement to reach a solution
Consistently deliver high quality, professional communication and problem-solving expertise, focused on ensuring the highest levels of satisfaction and loyalty
Resolve issues with decisiveness and authority, utilizing company guidelines & policies balanced with sound judgment to reinforce Tauck’s commitment to do the right thing.
Support Tauck Tour Directors in managing complex guest concerns while on-tour, including emergency response, injuries & illness. Responsible for coordinating necessary resources to safeguard guest well-being and satisfaction. In moments of travel disruption, the Specialist must take immediate action, extending comprehensive support to travelers with clear communication, coordination, and timely responses.
Collaborate cross-functionally with teams throughout the organization to identify and resolve guest and travel advisor concerns.
Guide guests through Tauck Protection Plan benefits & claims, ensuring peace of mind and seamless resolution.

SKILLS & QUALIFICATIONS:

3+ years in customer-facing role – e.g. customer service, customer relationship management, sales, etc.
Premium/luxury brand experience a plus
Position demands strong communication skills, both written and verbal
Customer-first mindset with a genuine passion to understand customer needs & expectations
Seeking an individual who can remain calm & confident under pressure, always leading with empathy and compassion

Tauck is recognized as a world leader in deluxe escorted vacation tours; a fast growing company in a thriving industry. We offer more than 150 intriguing, all-inclusive vacations to the most popular worldwide destinations. These creative itineraries, with spectacular sightseeing and premium accommodations, are carefully choreographed to create enriching experiences and enlighten travelers interested in high quality, cultural vacations.

Apply Now

Refine Your Search

Tour and Travel Guides jobs in Bridgeport, CT

Guest Relations Specialist

Undergraduate Admissions Officer

Admissions Support Representative

Floating Career Program Specialist (Admissions Representative)

Strategic National Account Manager

Regional National Account Manager

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